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iMemories

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,975
value
158
shipping
156
returns
82
quality
6,645
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

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Colorado
1 review
1 helpful vote
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Worth every penny!
July 28, 2021

We were moving and I decided it was time to get my videos, etc in order. I sent a whole BOX to iMemories (52 videos). It was priceless to see my videos being uploaded as they were processed. My late husband, my grandparents, my dad... I have no words. The items were securely shipped back, and I was informed every step of the way. One video had sound issues and the tech even took the time and corrected it to the correct speed, letting me hear my grandpap's voice on what was his last birthday.

Date of experience: July 28, 2021
California
1 review
0 helpful votes
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Dissatisfied
August 27, 2021

Too expensive! I couldn't download them to put them on dvds. They wanted to charge me more money just to keep them where I could view them from my device. Not happy at all.

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 28, 2021
South Carolina
1 review
1 helpful vote
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I am so pleased with the results. They weeded out all the junk and had about 5 minute segments. So much better than an hour of boring video. Really great job.

Date of experience: July 28, 2021
Florida
1 review
0 helpful votes
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4 Stars!
July 28, 2021

I rarely give out 5 stars and that's because a business always should be continuously improving. The website could be more user friendly, but I am confident this company will thrive.

Date of experience: July 28, 2021
New York
1 review
1 helpful vote
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Love Imemories
July 27, 2021

I have sent many video tapes of my children taken years ago to them. I am over the moon happy and very satisfied.

Date of experience: July 27, 2021
Missouri
1 review
0 helpful votes
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My memories
July 27, 2021

I chose to do the ones from when I was a small child and when my parents were first dating and married. It is amazing that I can carry them around and look at them on my phone and most of those I have never seen.

Date of experience: July 27, 2021
Arizona
1 review
0 helpful votes
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Converted old photos to digital
July 27, 2021

This company did a great job. They did not "fix" any torn photos but the copies were clear and what I wanted.

Date of experience: July 26, 2021
Texas
1 review
0 helpful votes
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It has been a pleasure to view the films that my dad took of us when we were young. IMemories has been phenomenal in getting this all digitized. Have now started send the vhs films of our children.

Date of experience: July 26, 2021
New Jersey
1 review
0 helpful votes
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Great job iMemories
July 26, 2021

So easy! Great outcome! Love watching the videos over and over again with different family members and friends!

Date of experience: July 26, 2021
Colorado
1 review
0 helpful votes
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Fast! Easy
July 26, 2021

It's been very nice being able to send in precious videotapes and Imemories sent an email telling me they received the package which is very reassuring. They are very helpful!

Date of experience: July 26, 2021
Arizona
2 reviews
0 helpful votes
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Great memories
July 25, 2021

The 8mm movie was from 1942 with my parents, grandparents and great grandparents. Also all my aunts, uncles and older cousins from my mother's side of the family. Last time I saw this I was 10 years old. So glad it could be saved!
Now we'll start looking at the 16mm from the war and back in the states.

Date of experience: July 25, 2021
Virginia
1 review
0 helpful votes
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Gifted Memories
July 25, 2021

It was an exceptional experience from communicating before sending off my box, the ease of preparing the tapes to be sent and then the posting and downloading of the finished product, as well as the return of the original tapes. Thank you Imemories!

Date of experience: July 25, 2021
Georgia
3 reviews
0 helpful votes
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Unexpected presentation
July 25, 2021

Had expected photos too be in sequential order for slide presentation. Instead, there folders were shuffled requiring local support. LB

Date of experience: July 25, 2021
Wisconsin
1 review
0 helpful votes
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Good service
July 25, 2021

Prompt service but I feel that $175 to upload them to the cloud is a bit much, especially since I will now have to pay $48 per year to view them

Date of experience: July 25, 2021
Arizona
1 review
0 helpful votes
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Great Service!
July 25, 2021

Nicely done! Two of my films were nearly 100 years old and never viewed before. They were handled with care and with a great result. Good and kind service!

Date of experience: July 25, 2021
Missouri
1 review
0 helpful votes
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Perfect
July 25, 2021

This was my first time using iMemories. My dad had used it multiple times before and spoke highly of it. Everything went according to their instructions. The digitized video turned out great!

Date of experience: July 24, 2021
Arizona
1 review
0 helpful votes
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Converted slides
July 24, 2021

Thank you so much. We were so happy to have these slides converted. They were done quickly and the communication was very good. Thanks again.

Date of experience: July 24, 2021
California
1 review
1 helpful vote
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Memories
July 24, 2021

We finally had our old DVD's converted to digital, it feels good to know that all those events/childhood memories are saved and so easy to access and share after all these years.

Date of experience: July 24, 2021
Nebraska
1 review
0 helpful votes
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Very happy with my films
July 24, 2021

IMemories did a very good and quick job with my films. I was able to download the films onto my computer and from there I can send them to relatives.

Date of experience: July 24, 2021
Texas
1 review
0 helpful votes
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Unable to do audio
August 23, 2021

I was totally unaware that you couldn't do audio. I never would have authorized that much money for what i got i definitely was bagged!

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 24, 2021
Patty S. — iMemories Rep
over a year old

Hi Donald,

You are correct, we don't process audio only cassettes or reels. We process most video formats but not audio only. You weren't charged for these items and apologize for the inconvenience. Please call us with any questions you might have. 1-800-845-7986