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iMemories

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,975
value
158
shipping
156
returns
82
quality
6,656
This company responds to reviews on average within 2 days

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7,376 reviews

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Florida
1 review
0 helpful votes
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Excellent service
August 3, 2021

Everything that was to be done was done with excellent results.

Date of experience: August 3, 2021
Pennsylvania
1 review
0 helpful votes
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No waiting! Calm and Quiet!
August 2, 2021

Our meals were delicious. Ordering on line was ideal. Prompt, and an ideal way to get a meal to have at home.

Date of experience: August 2, 2021
Ohio
1 review
0 helpful votes
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Delivered as expected.
August 2, 2021

Delivered the digital version as expected. It was difficult to keep track of the pricing model given all of the price package variations being offered by iMemories.

Date of experience: August 2, 2021
Minnesota
1 review
0 helpful votes
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Expectation have been exceeded. I have called several times and have been handled with polite responce.

Date of experience: August 2, 2021
Kentucky
1 review
0 helpful votes
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Family treasures 1981-2006
August 2, 2021

Awesome. Our kids loved seeing them as did their cousins.

Date of experience: August 2, 2021
Michigan
1 review
0 helpful votes
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Excellentl
August 2, 2021

I was wondering for my original type
But it arrived perfect and now I have a CD + my originals and my family located in other countries watched the video as well
I'm very happy

Date of experience: August 2, 2021
Illinois
1 review
0 helpful votes
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The best memories
August 1, 2021

The process of getting my aging video tapes put on digital data was easy with iMemories. They sent the package to pack your videos and then you sent them back and they took care of everything else. The project was done as they had mentioned. I also ordered flash drives for the family. I would recommend iMemories to anyone that wants to save old video tapes before they dry up and crack. I will be using iMemories again to digitize photos.

Date of experience: August 1, 2021
Florida
1 review
0 helpful votes
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Wonderful Service
July 31, 2021

My Super 8 films of 50 years ago are now on all my children's computers. My family and I were very empress at how simple and easy it was.

Date of experience: July 31, 2021
California
1 review
0 helpful votes
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Happy with the work
July 31, 2021

I had all but given up on a quality version of my 8mm films - but decided to give it one more chance with updated technology. I'm very happy. A previous attempt came up with bad results. I know it was the quality of the original. This process from iMemories gave me just enough quality to see what I was missing. A memory I would have lost. Thank you.

Date of experience: July 31, 2021
Georgia
1 review
0 helpful votes
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The best $300 I ever spent!
July 31, 2021

I was a little nervous sending all of my family's memories in the mail, but it has been the source of many laughs & cries since we received them online! I will gladly share this wonderful experience with family & friends!

Date of experience: July 31, 2021
Washington
1 review
0 helpful votes
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Thanks A Million
July 31, 2021

You saved the memories of my three children I thought were lost forever! My heart is so full of joy you saved it all! 1

Date of experience: July 31, 2021
South Carolina
1 review
0 helpful votes
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Fantastic
July 31, 2021

Service was exactly as advertised, safe packaging, arrived on time & originals returned as promised. I highly recommend.

Date of experience: July 31, 2021
Florida
1 review
0 helpful votes
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2nd time chance
July 31, 2021

After I somehow did not get 6 8mm digital downloads, I called the company 6 months later and they agreed to redo them (one time agreement) at no charge to me except for the return shipping. Very good customer service and 5 of the 6 were of very good quality. The 6th one was probably due to videographer inexperience!:-) Excellent customer service!

Date of experience: July 31, 2021
Georgia
1 review
1 helpful vote
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Incomplete
August 30, 2021

Pleased (and thank you) with the digital converter from old reels. I had included and paid for (I believe) some video cassettes too - for digital conversion. All were returned to me efficiently. No evidence of the video cassettes being converted, nor explanation as to why they were not.

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 30, 2021
Georgia
2 reviews
0 helpful votes
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Wonderful experience!
July 30, 2021

My video tapes were Beta and over 30 years old. I thought all of those precious memories were lost to me forever. I am very happy with the digitized videos that I received. Thank you iMemories.

Date of experience: July 30, 2021
Virginia
1 review
0 helpful votes
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Good pics
July 30, 2021

The pictures were good and they showed up very clear

Date of experience: July 30, 2021
California
1 review
1 helpful vote
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There were some errors in calculating my charge and it was substantial, a rep called checking up w me and she discovered it. Her name was Lorraine, super grateful for her being so astute and checking up.

Date of experience: July 30, 2021
Florida
1 review
1 helpful vote
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Family memories
July 30, 2021

This is a great service and I hope to send more to you soon, thank you so much. I got the annual storage plan...

Date of experience: July 30, 2021
Illinois
1 review
13 helpful votes
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Home movies
August 29, 2021

I sent in 59 digital tapes to be converted. The one thing that I am disappointed in is that the tapes were broken down into multiple segments. I don't really understand why. Now I'm going to have to get software to put them back together again. It's been a real pain watching some segments that are reasonably long and others that are very short. Say 20 seconds.

Also. Uploading the files is very cumbersome and time consuming.

Date of experience: July 30, 2021
New York
1 review
1 helpful vote
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Emotional, satisfying, worthy of my time and a 'tug' on my pocket-book.

I have, and have lived, life... with it's traditions, memories, moments of happiness as well as sadness. This is my life, our life, a joyful & wonderful time... multiplied over and captured in heart mind soul and other ways.

Thank's for the opportunity to remember.

Date of experience: July 30, 2021