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iMemories

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,975
value
158
shipping
156
returns
82
quality
6,662
This company responds to reviews on average within 2 days

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7,376 reviews

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Ohio
1 review
0 helpful votes
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Works as advertised
August 6, 2021

Simple and easy. Great follow up from support when requested.

Date of experience: August 6, 2021
Illinois
2 reviews
0 helpful votes
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Fabulous
August 6, 2021

Was very happy with the results. I will tell all my friends about my experience. I can't say enough about you saving my memories. Thank you very much.

Date of experience: August 6, 2021
Arizona
2 reviews
0 helpful votes
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Great experience
August 6, 2021

Easy to ship and Easy to view and download once digitized. Thanks

Date of experience: August 6, 2021
New York
1 review
0 helpful votes
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Family film
August 6, 2021

Thank you, for your service. Excellent job for making old memories new again.

Date of experience: August 6, 2021
Indiana
1 review
0 helpful votes
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I found the latest stash of films in an old box and iMemories quickly converted them digitally for my Mom's 90th Birthday! She was beyond thrilled and tears eyed to see more footage of the grandkids. Thanks for a great experience - iMemories Rocks!

Date of experience: August 6, 2021
Florida
2 reviews
0 helpful votes
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Too much!
August 6, 2021

I signed up for service to try imemories. A large box came in the mail, with plastic bags and shipping material. Cost $14 & change. I thought it was a bit much for what I was doing. I used some of the bubble wrap and a smaller box I had to send in a damaged video cassette with broken hi8 tape. Within a week or so I got an email and link to find my digitized video. Great job! Later a new cassette with repaired tape was shipped to my home. Satisfied with service, but I can use my repaired camcorder to view and make special videos. It's a hobby of mine! Thanks guys!

Date of experience: August 6, 2021
Pennsylvania
1 review
0 helpful votes
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Great service
August 6, 2021

Love being able to share the memories with family in an easy and convenient way.

Date of experience: August 6, 2021
Maryland
1 review
0 helpful votes
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IMemories Review
August 6, 2021

Easy, straightforward, & good value. I really appreciated the attention-to-detail process iMemories followed regarding my old cassette video tapes. From the box sent for packaging my old videos to digitizing and returning the originals. It felt like a refined streamlined process.

Date of experience: August 6, 2021
Georgia
3 reviews
0 helpful votes
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Great Service!
August 5, 2021

I have ordered twice from iMemories and each time the experience was exactly as promised - fast and accurate!
Thank you!

Date of experience: August 5, 2021
Arizona
1 review
0 helpful votes
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Excellent work!
August 5, 2021

I am so happy to have my memories in digital format. Thanks

Date of experience: August 5, 2021
Illinois
1 review
0 helpful votes
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Was happy to see they were recieved and to see come back in all together. No problems. My family got to see the videos we watched them together. Will do it again when I find more of the videos.

Date of experience: August 5, 2021
New Jersey
1 review
0 helpful votes
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Second load
August 5, 2021

It was done well just as the first order. Appreciate the seamless process.

Date of experience: August 4, 2021
Arizona
1 review
3 helpful votes
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$14.99 is advertised for converting to a DVD. However, AFTER you pay $4-5? For their box (HUGE box) fill it & ship it, you receive an email stating receipt of your memories & then you get the bill. $14.99 to convert plus $9.99 for EACH DVD. & $16.00 for shipping plus tax. Are you kidding? Over $45 for ONE DVD. No editing done; If it's out of focus, etc., you get it back that way. Most of it was not worth watching. It's bait & Switch. Never again.

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 4, 2021
California
1 review
0 helpful votes
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Priceless Memories
August 5, 2021

Having access to memories that had completely left my mind, is just priceless. Thanks to the IMemories I have yet again seen loved ones that are no longer with us and the joy to see them as I remember them, had me crying tears of joy for days. Thank you so much for the care in labeling my memories as they were in the original tapes and for the ease of online sharing and accessing them.
I will forever be in debt with your service.

Date of experience: August 4, 2021
Illinois
1 review
0 helpful votes
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Good job!
August 4, 2021

I was leery about sending 8mm movies because they were my only copies. I have a projector, but the age of the film (over 40-50 yrs) had dried a little and become brittle and it wouldn't feed. It started eating it up! So I figured I would take a chance and see if imemories could get it to work, after all it was no good to me at this point. Surprisingly enough they could! I thought it was expensive considering I sent them 23 films, but they got them all to work. I made dvds from them. A customer service rep called me, I was surprised, and asked if I needed any help with the order, considering I ordered 28 dvds which wasn't right. Thank goodness she explained it to me otherwise I would have had 28 dvds of the entire bunch of movies I sent, all out of order, all run together. Glad she called! Thank you! Everything after that went exceptionally well, and they sent all my movies back to me perfectly safe via FedEx. I am very satisfied! I sent them an additional 14 movies in 8mm to process. Again, I thought it was a bit pricey but I also had a lot to process.

Date of experience: August 4, 2021
Arizona
1 review
0 helpful votes
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Prompt and courteous
August 4, 2021

Everything was seamless and I'm over the moon with results. Now my kids have access to all their childhood memories, and can access them at any time. Forever!

Date of experience: August 4, 2021
Michigan
1 review
0 helpful votes
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Great work!
August 4, 2021

Once again, iMemories has done the impossible. Copies so many of my family's very old photos that were in scrapbooks. A challenge, I think. I'm delighted with the service that iMemories provides and continue to have my photos backed up on this site.

Date of experience: August 4, 2021
Pennsylvania
1 review
0 helpful votes
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Very satisfied
August 4, 2021

Excellent work. Would definitely use iMemories again.

Date of experience: August 4, 2021
New York
3 reviews
0 helpful votes
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Memories revisited
August 4, 2021

It was heaven to be able to see my children as babies again now that they are all in college. I even got to watch video of my Dad who passed 27 years ago and hear his voice. As my husband said, this was worth every dime!

Date of experience: August 4, 2021
New York
1 review
0 helpful votes
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Digital movies
August 4, 2021

So pleased with the digital movies!
Had some issues playing On a few occasions though
So will likely order the hard drive instead of the cloud option

Date of experience: August 4, 2021