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iMemories

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,975
value
158
shipping
156
returns
82
quality
6,656
This company responds to reviews on average within 2 days

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7,376 reviews

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Illinois
1 review
0 helpful votes
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Old memories brought to life
July 22, 2021

I had old 8mm tapes from 20 years ago. Had some converted to dvd years ago but even now that is almost obsolete. Sent them all in to iMemories and was so happy I did. I can access all the old videos in my phone or the website. I also downloaded them on an external hard drive, which the company helped me to navigate the process! Can't wait to give them to my kids for Christmas!

Date of experience: July 22, 2021
Florida
1 review
1 helpful vote
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Old movies
August 20, 2021

I like the way things were shipped and handled. I liked the fast turnaround on the 67 vhs and other more recent formats. Since I transferred format to format myself over the years, from 8mm to VHS to video 8 and dvd, the quality of my work was a lot clearer than iMemories transfer. I would think the new equipment of today, would do a fine job of reproduction. I was disappointed to find large pieces of film missing. A couple of things we know where on the tapes were not there on the transfer. 3 stars only.

Date of experience: July 21, 2021
Florida
1 review
0 helpful votes
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I loved imemories
July 21, 2021

I love this service. They really did a great job with the videos of my children from the 80's. I am now going through other videos.

Date of experience: July 21, 2021
District of Columbia
1 review
0 helpful votes
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35mm slides and 16mm movies
July 21, 2021

The quality of the converted slides and movies was outstanding--even movies that were made in the 1930s.

Date of experience: July 21, 2021
Colorado
1 review
0 helpful votes
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Family Memories
July 21, 2021

They brought back a lot of different feelings!
Good, sad, happy ect.

Date of experience: July 21, 2021
Florida
1 review
0 helpful votes
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Amazing company!
July 21, 2021

I have Sent many VHS tapes as well as 8mm films from the 50's to be created and placed in the cloud. This company has permitted us to view the toddler years and beyond of our children, in great quality and easy to view formatting. Also, with the films from the 59's my children get to see relatives they have never met and to view what my childhood was like. Both my parents have passed and to see and hear them again, brings tears of joy! Would recommend ( and have) this company to anyone!

Date of experience: July 21, 2021
Pennsylvania
2 reviews
0 helpful votes
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Review
July 21, 2021

There were some duplicate videos on vhs and both were transferred and I was charged twice. Also you could've skipped doing the dvds and told me I could just upload them.
I'd like to know what happens when iMemories cloud expires...

Date of experience: July 21, 2021
Patty S. — iMemories Rep
over a year old

When you have meida at iMemories, we will store your files for 30 days free and after that you will decide to subscribe. If you choose to let your subscription expire, please make sure you have either your DVDs, downloaded files and/or thumb drive. We will delete accounts and all content after a period of time. We do notify you via email, so please watch your inbox for iMemories. Please let us know if you have any other questions, feel free to call 1-800-845-7986.

California
1 review
0 helpful votes
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Lopezfamily79
July 20, 2021

It was a great experience! The process was made unbelievably easy by iMemories' easy to use shipping container. Our old family videos were promptly uploaded on to iCloud, and being able to watch them has been wonderful. I recommend iMemories to everyone to preserve their family video memories for generations to come. Thank you iMemories.

Date of experience: July 20, 2021
Texas
1 review
0 helpful votes
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Excellent
July 20, 2021

I now have access to all the childhood memories that were just sitting on the shelf.

Date of experience: July 20, 2021
Tennessee
1 review
0 helpful votes
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Excellent Service and Quality
July 19, 2021

I have been holding on to these 8mm reels for 30 plus years. It is wonderful to finally see what's on them. My departed father and grandparents are featured in most of them.

Date of experience: July 19, 2021
California
1 review
0 helpful votes
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I am beyond pleased with the results. This started off as a project that my dad and I were doing. IMemories took the stress off of us by converting all the videos and 8mms we had. In the midst of all of the converting, my father passed away unexpectedly. Receiving the finished digital conversions has mattered more than ever now because I have access to all these in the palm of my hand. And through these I get to see my dad as I want to remember him and all our wonderful memories come to life. Plus it was simple, priced right, convenient, and I'm able to share these with others. And I'm so glad my dad and I started this together and I was able to finish it. I definitely would recommend iMemories to everyone. They did a great job and kept me up to date on their process, every step of the way. Thank you, iMemories!

Date of experience: July 19, 2021
Rhode Island
1 review
0 helpful votes
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Top Notch
July 19, 2021

Excellent customer service and quality work! Thank you, Imemories!

Date of experience: July 19, 2021
Arizona
1 review
0 helpful votes
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Happy Mom!
July 18, 2021

Was really pleased with the service, I had the opportunity to use their storage or download to my cloud. Highly recommend!

Date of experience: July 17, 2021
California
1 review
0 helpful votes
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Video conversion was convenient and professional. Quality was as good as could be expected as they converted 27-year-old VHS videos and a couple that were 33+ years old. I looked into doing this myself, but I am fairly pleased with the results iMemeories provided. A little pricey, but what isn't these days?

Date of experience: July 17, 2021
Rhode Island
1 review
0 helpful votes
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IMemories the best
July 17, 2021

Loved the great service, so happy to get my project done! I would recommend iMemories.

Thank you.

Date of experience: July 17, 2021
Indiana
1 review
0 helpful votes
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Very Satisfied
August 16, 2021

My experience with imemories has been very positive. I love being able to see my father's old reel to reel films and slides on my devices. I love being able to share them with family and friends. It's very easy to use and customer is excellent.

Date of experience: July 17, 2021
North Carolina
1 review
0 helpful votes
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Memories to Go
July 17, 2021

Excellent experience with imemories. Very responsive and easy to speak with on the phone!

Date of experience: July 17, 2021
Texas
2 reviews
0 helpful votes
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Amazing family pictures!
July 17, 2021

I discovered some 8 mm rolls of film and old negatives from the 1940s and 50s that were incredible to view, as most of these folks have now passed on. It is amazing to see my grandparents as well! Thank you for giving me such precious memories.

Date of experience: July 17, 2021
Virginia
1 review
0 helpful votes
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Everything is awesome
July 17, 2021

Received my videos in a timely manner they look good thanks

Date of experience: July 17, 2021
West Virginia
1 review
0 helpful votes
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Poor performance with 16mm film.
August 16, 2021

I have sent them back because the 16mm films were not correctly digitized. In most of them, the top half of the frame was cut off. I will review again after they are fixed, if they are fixed.

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 17, 2021