Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Enjoying my trip down memory lane. Can't wait to view them all. Thanks!
I'm very excited to see my videos! Opening my heart to great memories!
Over the last year I have submitted over one hundred VHS and VHS-C tapes for transfer to digital format. Throughout the process I've been able to readily contact iMemories and work with a very professional staff to redo several segments that needed some adjustment. They were very eager to assure my satisfaction with the final product. Every aspect of the process from initial shipping of cassettes to iMemories, order documentation, viewing of transferred video, to return shipment of the videos to me has been exacting, professional, and efficient. IMemories cloud based presentation of the files (in addition to providing on media if desired) makes the review and sharing of videos quite a simple process. Great team, service and product at iMemories.
Absolutely seamless transaction.
They were able to improve the quality of the images on the tapes!
Will use again!
I memories did a wonderful job transferring all my family 8mm films! The process of mailing and ordering was easy and the digital movies are great!
Disappointed that after all I paid to have the box shipped to me film digitized and box returned. That I'm only able to "View" my videos for 30 days before I had to pay another monthly fee to keep them.
I have already had over 100 videos converted from VHS, small Videos CD's, Regular size CD's & all types of videos - Great Service and so very friendly :) Thank you & till next time
The videos were nice. I was disappointed with the cost and the services. Many other companies offer much more for less.
My experience been all over the place! With me not knowing how this really works and not getting guided by representatives. I spent a lot of money converting all my memories. I am not one computer savvy & didn't know I was Supposed to put my memories in categories. I just wish someone would've guide me better that was the whole purpose of me getting all my CDs and memories in order. The only good thing is that they are convert it into CDs. My cds don't match the cover of my pictures. I wish that your company would've given me a guide how to get them in a better order and category.
I really had no idea what I wanted in converting my old VCR tapes to digital. The people that I talked to were extremely helpful and explained everything. I would highly recommend iMemories.
All I have to say is that we're enjoying watching family memories from 20 years ago, and it is such a wonderful thing! The fact that our family can watch them from wherever they are makes it even greater. Money well spent.
Great work, done quickly, and at a reasonable price.
Thrilled by the memories. Preparing more film to follow.
Thank you so much for having this service available. I had camcorder tapes of family, many who are no longer with us and you were able to transfer them to a digital format perfectly so I can share them and we have those memories forever.
Very good experience, professional organization, instructions in a clear, straight forward manner, easy to follow.
The picture file numbers did not match the photo number. I had to change the file name to get the files in the correct order.
The process was very easy and was kept informed throughout the process.
Lovely service and videos were well organized, easy to view, and easier to download. VERY pleased!
Answer: Hi Chi, We are unable to process tapes containing mold, we do not offer mold removal services. Please reach out with any questions at 1(800)845-7986 M-F 7AM-5PM AZ time (currently MST).
Answer: Hi Clara, All negatives, slides and prints are scanned to JPEG (. Jpg) files and have an output of a 6 X 4 image at 500-600dpi resolution.
Answer: Hi Elaine, We do not transfer audio to digital. We only transfer video files to digital files. Please let us know if you have any other questions.
Answer: They won't but Immure Records will. Just google them. They are awesome.
Answer: Hi Beatriz, Yes we will use the label on your original media for the title that appears on your media! Please let us know if we can be of any assistance at 1(800)845-7986 M-F 8AM-5PM AZ time (currently MST).
Answer: Hi Joe, We can use your titles and dates for the titles that appear online or on DVD/USB/Download. The tapes do appear online in the order they complete processing, but we do have an easy frag and drop organizing ability to move them if needed! Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Janelle, We can process these slides to USB drives! Checkout our website for the most up to date pricing and current promotions, or give us a call for assistance at 1(800)845-7986.
Answer: Hi Mark, We do not have any specific bulk pricing, at times for larger orders we may have the ability to offer a higher discount, please reach out for more detailed pricing information at 1(800)845-7986.

