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iMemories

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,978
value
158
shipping
156
returns
82
quality
6,686
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

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Ohio
1 review
0 helpful votes
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Thanks!
August 18, 2021

Enjoying my trip down memory lane. Can't wait to view them all. Thanks!

Date of experience: August 18, 2021
Texas
1 review
0 helpful votes
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Fun viewing
August 18, 2021

They came out great but we're a little more expensive than I expected.

Date of experience: August 17, 2021
Illinois
1 review
0 helpful votes
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Great memories...
August 18, 2021

I'm very excited to see my videos! Opening my heart to great memories!

Date of experience: August 17, 2021
California
1 review
0 helpful votes
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Over the last year I have submitted over one hundred VHS and VHS-C tapes for transfer to digital format. Throughout the process I've been able to readily contact iMemories and work with a very professional staff to redo several segments that needed some adjustment. They were very eager to assure my satisfaction with the final product. Every aspect of the process from initial shipping of cassettes to iMemories, order documentation, viewing of transferred video, to return shipment of the videos to me has been exacting, professional, and efficient. IMemories cloud based presentation of the files (in addition to providing on media if desired) makes the review and sharing of videos quite a simple process. Great team, service and product at iMemories.

Date of experience: August 17, 2021
Pennsylvania
1 review
0 helpful votes
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13 VHS tapes converted
August 17, 2021

Absolutely seamless transaction.
They were able to improve the quality of the images on the tapes!

Will use again!

Date of experience: August 17, 2021
Alaska
1 review
0 helpful votes
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Great job
August 17, 2021

I memories did a wonderful job transferring all my family 8mm films! The process of mailing and ordering was easy and the digital movies are great!

Date of experience: August 17, 2021
Tennessee
1 review
0 helpful votes
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Slightly disappointed with service
September 16, 2021

Disappointed that after all I paid to have the box shipped to me film digitized and box returned. That I'm only able to "View" my videos for 30 days before I had to pay another monthly fee to keep them.

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 17, 2021
Louisiana
1 review
0 helpful votes
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Stop thinking about it & do it!
August 16, 2021

I have already had over 100 videos converted from VHS, small Videos CD's, Regular size CD's & all types of videos - Great Service and so very friendly :) Thank you & till next time

Date of experience: August 16, 2021
Kentucky
1 review
0 helpful votes
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Videos created
September 15, 2021

The videos were nice. I was disappointed with the cost and the services. Many other companies offer much more for less.

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 15, 2021
New York
1 review
0 helpful votes
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CDs are not in order!
September 14, 2021

My experience been all over the place! With me not knowing how this really works and not getting guided by representatives. I spent a lot of money converting all my memories. I am not one computer savvy & didn't know I was Supposed to put my memories in categories. I just wish someone would've guide me better that was the whole purpose of me getting all my CDs and memories in order. The only good thing is that they are convert it into CDs. My cds don't match the cover of my pictures. I wish that your company would've given me a guide how to get them in a better order and category.

Date of experience: August 15, 2021
Texas
1 review
0 helpful votes
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Exceptional service
August 15, 2021

I really had no idea what I wanted in converting my old VCR tapes to digital. The people that I talked to were extremely helpful and explained everything. I would highly recommend iMemories.

Date of experience: August 15, 2021
Washington
1 review
0 helpful votes
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Very satisfied
August 15, 2021

All I have to say is that we're enjoying watching family memories from 20 years ago, and it is such a wonderful thing! The fact that our family can watch them from wherever they are makes it even greater. Money well spent.

Date of experience: August 15, 2021
Alabama
2 reviews
0 helpful votes
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Excellent experience
August 15, 2021

Great work, done quickly, and at a reasonable price.

Date of experience: August 15, 2021
Virginia
2 reviews
0 helpful votes
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Thrilled by the memories. Preparing more film to follow.

Date of experience: August 15, 2021
California
1 review
0 helpful votes
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Excellent service!
August 14, 2021

Thank you so much for having this service available. I had camcorder tapes of family, many who are no longer with us and you were able to transfer them to a digital format perfectly so I can share them and we have those memories forever.

Date of experience: August 14, 2021
Florida
1 review
0 helpful votes
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Perfect
August 14, 2021

The images were bittersweet but I love that the memories of my departed daughter are preserved

Date of experience: August 14, 2021
Connecticut
1 review
0 helpful votes
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Digitalizing old photos
August 14, 2021

Very good experience, professional organization, instructions in a clear, straight forward manner, easy to follow.

Date of experience: August 14, 2021
Georgia
1 review
0 helpful votes
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Negative Scan
September 13, 2021

The picture file numbers did not match the photo number. I had to change the file name to get the files in the correct order.

Date of experience: August 14, 2021
Nevada
1 review
0 helpful votes
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The process was very easy and was kept informed throughout the process.

Date of experience: August 13, 2021
Texas
1 review
0 helpful votes
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Lovely service and videos were well organized, easy to view, and easier to download. VERY pleased!

Date of experience: August 13, 2021