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iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
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I received my DVD's with a jacket cover that had a montage of different frames of the contents in the videos! That was unexpected and it was a lovely surprise.
The frame shots on the jacket allows the recipient to see more than what the title of the DVD can reveal.
I checked the DVD's before gifting them and they were all fine.
I am very pleased and thankful to Katy and all who worked on my order.
Thank you.
Children and family - holidays and summer vacations.
This was so easy - I sent my media in various forms and shortly thereafter I received the digitized memories!
I sent in VHS tapes and some 8mm film (I think). Might have been another format like Beta tapes? Anyway, too a few weeks and received an email saying I have 30 days to join some service for $4.99/month if I wanted to continue seeing my videos. I downloaded to a flash drive and didn't join yet another service. Got a box back with my tapes, I hope. Haven't opened it yet. Pretty expensive service. I decided not to send pictures due to high price. All in all. Not bad.
The process was easy and went smoothly. I can view them whenever I want. I received the original videos back safely. So worth it!
It's great having our cherished memories available via various media, computer, mobile app etc. The service is so easy to use and support is great. Great company great product,
I highly recommend them!
I am very pleased with.my experience. I will admit a little costly however worth it to be able to now have these old memories digitalized and will be available to me & my family. It is a comfort to know they are safely in the cloud so when I have the time I will be able to go and organize.
I love it that I can see those videos again, there are my kids when they were little
Nice quality conversation from old reels to digital. We can enjoy our old films again, just in a new format. Process was fast and easy and old reels were returned. Always great customer service. A bit on the pricey side for my budget.
Great to view but struggling to figure out how to select how to purchase selective ones for DVD
I only want a few
Thanks
I am so happy I converted to digital! Now I can look up a video on my phone anytime I want and send to family or friends. I have found some incredible lost memories that have brought so much happiness My originals have all been safely returned to me as well. This company is the real deal. I also was able to save with a coupon they emailed so even better! I highly recommend iMemories!
This was great so far. I sent my 8 mm cassettes and they were soon available to view online. I haven't downloaded them yet but I will. I wish the app was in real time. Maybe I'm not doing it right.
I sent 52 DV mini tapes to iMemories to be converted to digital. All were done timely and professionally. Quality of the newly converted files were good considering my tapes were about 20 years old. Communication of shipping, receiving, converting was great and timely. I did receive my original tapes back via FedEx.
I appreciate the good works of iMemories.
Is it the digital only videos going to disappear if I don't pay monthly subscription cost? If that's the case I paid approximately 100 dollars to view my videos on my device for only the one month free trial? If I knew that I would have originally just paid for a DVD conversion. So disappointing buy maybe I'm not understanding it. Please help! Waiting to write review to see outcome. I'm sure I'm not the only person this has confused.
IMemories did as promised and digitized them and sent the originals back to us
I waited a long time to do this, considered several companies, and I'm so glad I chose iMemories to care for my precious old VHS and Hi8 movies. It's wonderful to be able to see them so conveniently; some for the first time! Seeing my parents, brother and sister who are deceased, as well as my now-grown daughters as babies is so moving and special. The packaging, care and communication are top-notch, and if you're on the fence about using this company, go ahead and jump. I can't say enough good things about iMemories! Highly recommend!
Answer: Hi Chi, We are unable to process tapes containing mold, we do not offer mold removal services. Please reach out with any questions at 1(800)845-7986 M-F 7AM-5PM AZ time (currently MST).
Answer: Hi Clara, All negatives, slides and prints are scanned to JPEG (. Jpg) files and have an output of a 6 X 4 image at 500-600dpi resolution.
Answer: Hi Elaine, We do not transfer audio to digital. We only transfer video files to digital files. Please let us know if you have any other questions.
Answer: They won't but Immure Records will. Just google them. They are awesome.
Answer: Hi Beatriz, Yes we will use the label on your original media for the title that appears on your media! Please let us know if we can be of any assistance at 1(800)845-7986 M-F 8AM-5PM AZ time (currently MST).
Answer: Hi Joe, We can use your titles and dates for the titles that appear online or on DVD/USB/Download. The tapes do appear online in the order they complete processing, but we do have an easy frag and drop organizing ability to move them if needed! Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Janelle, We can process these slides to USB drives! Checkout our website for the most up to date pricing and current promotions, or give us a call for assistance at 1(800)845-7986.
Answer: Hi Mark, We do not have any specific bulk pricing, at times for larger orders we may have the ability to offer a higher discount, please reach out for more detailed pricing information at 1(800)845-7986.

