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iMemories

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,975
value
158
shipping
156
returns
82
quality
6,652
This company responds to reviews on average within 2 days

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7,376 reviews

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Indiana
2 reviews
0 helpful votes
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Memories
September 9, 2021

Shipping was easy. Quality of my videos was not good. I was at squiggly line on all of them.

Date of experience: September 9, 2021
Tennessee
1 review
0 helpful votes
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Great way to relive life's memories
September 9, 2021

Nice to have a dvd of our wedding before dvd's were on the market.

Date of experience: September 9, 2021
Texas
1 review
0 helpful votes
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I love my "digital" memories!
September 8, 2021

Thank you iMemories for converting our old VHS home movies! My family is greatly impressed and happy to be able to share the digital movies. My only issue is that I wish the videos were clipped at the end of a date/event. There are videos I would like to share with others but the clip runs into another event that does not pertain to them, so I can't share all the events like I would like to. Other than that, we love our digital movies!

Date of experience: September 8, 2021
Illinois
1 review
0 helpful votes
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Family Movies
September 8, 2021

The family has enjoyed seeing these old movies so much! My Dad, who passed 8 years ago, is the primary narrator so that's been so special for me to hear his voice!

Date of experience: September 8, 2021
Pennsylvania
1 review
0 helpful votes
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I packed up slides in several bundles, labeled the bundles and sent them in to see how well they would be digitalized.
All of them appeared on the cloud labeled in the same categories I used. It was a joy seeing them again after so many years and I sent some of the the photos as attachments to friends. IMemories passed my test with flying colors on the first batch of about 110 slides and old black and white photos I sent.

I have close to a thousand more slides that I will be sorting and labeling in preparation for requesting another shipping kit from iMemories. They have not dsappointed and I will be using them to store our memories. As long as you label your material and pack it accordingly, you should be satisfied with the results, as we were.

Date of experience: September 7, 2021
Ohio
1 review
0 helpful votes
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Video conversions
September 7, 2021

Pictures are great. I was disappointed with some of the videos. I did not expect to see the lines running through them. I thought with today's technology they would have been able to get rid of the lines but that was mot the case so don't expect it. Whatever your video looks like is what the digital copy looks like. Not improved as they said. Also you have to continue to pay out more money if you want to continue to see your digital copy. You can't just download to your photo stick. It costs another $99 to have that done. Cloud storage is a monthly fee or yearly which is cheaper. Seems like a good deal at first but it is expensive since you have to pay more money after the initial $500+ we paid to have them digitized. Just wish the company was transparent about the true costs.

Date of experience: September 7, 2021
Texas
1 review
0 helpful votes
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Based on the fact that the films/photos, that I finally found, were created over 60 years ago and not stored under ideal conditions I was not too optimistic about how the results would be. In spite of the age and storage factors, I think iMemories did an excellent job of salvaging, converting, and producing fine products.

Date of experience: September 7, 2021
South Carolina
1 review
0 helpful votes
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Thanks!
September 6, 2021

My videos were available in a very timely manner! It's super exciting to see these ooooooold videos! So glad to have them available to watch at anytime now!

Date of experience: September 5, 2021
California
1 review
0 helpful votes
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Good job
September 6, 2021

Delivered o. Timely fashion. Some videos not too clear but May be they were too old

Date of experience: September 5, 2021
Rhode Island
1 review
0 helpful votes
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Great Experience
September 5, 2021

The process was simple and easy.
I was kept informed of all the steps as processed.

Date of experience: September 5, 2021
California
1 review
0 helpful votes
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Remembering the Past When I Want
September 5, 2021

IMemories helped me organize all my slides, black and white snapshots, color photos, and odd-sized photos, collected over 50 years. I now can view them digitally on my smart phone, tablet, or laptop whenever I want. This was a project I dreaded starting, but iMemories made it more efficient. When I figured out the costs of my buying a scanner and my time to do the scanning, iMemories made more sense!

Date of experience: September 5, 2021
Virginia
1 review
3 helpful votes
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IMemories quality of work, easy to use website & library, and speed of service has been a very happy surprise for me. I've been thinking for a long time that I want to get all my old photos and tapes digitized but not quite sure how or where to start. I saw the ad for this service on Facebook and have been more than happy and satisfied with the service so far. I'm still gathering photos to send for digitizing. Great service.

Date of experience: September 5, 2021
Texas
2 reviews
0 helpful votes
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Never again!
September 5, 2021

I'm 83, I finally got it done, well, most of it and I am so relieved! My children and grandchildren can see Papa G with dark hair! Seriously, I couldn't be happier and now my wife and I smile at each other, we ""got-er done"!

Date of experience: September 5, 2021
Pennsylvania
1 review
0 helpful votes
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Old Memories
September 5, 2021

Very Good. I was a little disappointed with some of the older movies. So dark you couldn't make out what you were looking at. But they were just that,,, Old Videos. Overall I got them saved on a computer and thumb drive so I don't need to store these VHS cartridges anymore.

Date of experience: September 5, 2021
New York
1 review
3 helpful votes
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Copyright what?!
October 5, 2021

7 seconds converted of a half hour tape. Then 2 more denied due to "copyright." Yeah. It's MY COPYRIGHT! Tapes need to be sent back. A totally amateur experience by people who are not checking (or don't care about) the DETAILS.

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 5, 2021
Louisiana
2 reviews
0 helpful votes
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Love my movies!
September 5, 2021

Very Easy! I am still trying to download my movies on a usb key. They did not all download and I'm not sure why. Thanks!

Date of experience: September 4, 2021
North Carolina
1 review
0 helpful votes
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Great experience
September 4, 2021

My review Great everything was as was told package delivery time pictures Looks great will use yall for future videos & pictures Thank you so much

Date of experience: September 4, 2021
California
1 review
0 helpful votes
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Well done and great experience
September 4, 2021

Easy initial box for packing everything up, and then a relatively timely process for transferring from slides to photos online. Only recommendation would be to extend the online storage for more than just a few weeks, as many seniors are not computer capable and it does require time to view and determine things.

Date of experience: September 4, 2021
New Jersey
1 review
0 helpful votes
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The Best Purchase!
September 4, 2021

It took me months to make the decision to ship our precious tapes to iMemories for digitation. I was very concerned about shipping out original copies of tapes and the possibility of them being lost, damaged, or other considerations. I called the iMemories customer service and voiced my concerns and after the kindness and reassurance I received, I finally made the decision to take advantage of an iMemories coupon code. I was still hesitant, however I am so glad that I did! My husband and I have spent hours online viewing videos from when our 4 adult children were young. We have been able to see family members and friends that are no longer with us; crying a few tears of sadness but mostly tears of JOY! We have relived so many beautiful memories. Having these videos available to us means more than anything in the world!
I am planning on purchasing a thumb drive of the the videos for each of our children for Christmas and look forward to watching We are looking forward to watching the videos together, sharing these precious memories together.
Thank you to iMemories for the coupon code which I was able to use making your service so affordable and I also for returning ALL of my original tapes safely after being digitized online. Yes, I have all of our originals!
I am so appreciative to this company and this service. My only regret is I didn't do it sooner!

Date of experience: September 4, 2021
New York
1 review
0 helpful votes
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Digital home movies
September 4, 2021

My order was promptly ready and the movies were wonderful.

Date of experience: September 4, 2021