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iMemories

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,975
value
158
shipping
156
returns
82
quality
6,652
This company responds to reviews on average within 2 days

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7,376 reviews

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Florida
2 reviews
0 helpful votes
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Very good service
September 12, 2021

No complaints. So far so good. I have dozens and dozens of videotapes to send in yet.

Date of experience: September 12, 2021
New York
1 review
0 helpful votes
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Very happy with the video
September 12, 2021

Quality video.
Tried local place first and was unhappy with the quality.
Had previous videos done with iMemories and knew I had to go back to iMemories.

Date of experience: September 12, 2021
California
1 review
0 helpful votes
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Ballet video
September 12, 2021

Great! Videos were restored to digital well. I was disappointed not all of them were able to be transferred due to mold.

Date of experience: September 11, 2021
South Carolina
1 review
0 helpful votes
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One of the best online experiences
September 11, 2021

Everything about the transaction was easy, plenty of good instructions. Pleased with the digital conversion and online availability to view and download. Tapes returned quickly. Only suggestion would be to explain storage purchase options upfront in order to expedite. But exceptional customer service.

Date of experience: September 11, 2021
Massachusetts
2 reviews
0 helpful votes
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Very easy shipping. Great communication with this company, they let you know where your order is every step of the way. My videos were returned safely. So wonderful to be able to see my videos after so many years! So excited to share them with my family!

Date of experience: September 11, 2021
Georgia
1 review
0 helpful votes
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Great way to preserve memories
September 11, 2021

IMemories provides a wonderful experience. You just ask for a box, pack it with your media and send it. Then they call you for some details, put your memories online on your account for you to copy with an option to put them up for a month for years. And they send your original media back to you. Not super expensive but easy.

Date of experience: September 11, 2021
Wisconsin
1 review
0 helpful votes
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Cherished Memories
September 11, 2021

I am so glad I finally had all my tapes converted so I can watch them on my iPad, phone or computer. They go back over 25 years ago and the videos are priceless. I will also be sharing days with family and friends.

Date of experience: September 11, 2021
Illinois
1 review
5 helpful votes
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Digital files won't download
October 10, 2021

I received my digital files but they won't download to the app. I was hoping to save them there and now out of options except to pay for the imemories cloud service.

Date of experience: September 10, 2021
Tennessee
1 review
0 helpful votes
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Happy
September 10, 2021

Got see things I have not been able to see in years. I do not like the cant download and keep on my laptop. Have to use imemories cloud with extra charge.

Date of experience: September 10, 2021
California
1 review
0 helpful votes
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I loved how fast my old movies were converted to digital! I love the app and was able to share my movies with our family. Audio and video quality is excellent. My originals were returned promptly.

However, last week I received an email that my videos are only available for a few more days. I don't remember reading anything about there being a limited time for viewing and now I don't know if I'm willing to pay extra to keep them. When I paid originally, I assumed I would have unlimited lifetime viewing and I wish they had been more upfront about the amount of time videos are available. I feel like I was deceived, and that makes me hesitant to encourage my friends ans family to use this service.

Date of experience: September 10, 2021
Vermont
1 review
0 helpful votes
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IMemories is great
September 10, 2021

The digital images from negatives dating back to 1920 are very good. The even digitized my tintypes. I would recommend their service to anyone

Date of experience: September 10, 2021
Texas
1 review
0 helpful votes
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Best thing I've done in a long time!
September 10, 2021

Simple, so very fast, and great results. What a relief to have the peace of mind that all those tapes are now preserved. After 25 years of marriage and 2 kids, I was getting really worried that I was going to lose so many of those memories. I love that I have them now!

Date of experience: September 10, 2021
Florida
2 reviews
2 helpful votes
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Grateful
September 10, 2021

So many memories we had forgotten the little details. Having I-memories restore them is a wonderful fun family experience for the grandchildren to see their parents as real people. Will be sending in more. It was easy and safe.

Date of experience: September 10, 2021
Oklahoma
1 review
0 helpful votes
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Oh ww were thrilled/overjoyed!
September 10, 2021

After my Mom's death last year, my Dad found several Super 8 rolls of film of childhood memories. These are now wonderfully saved and able to be viewed of my brother/I from abt 1970. My Dad was so thrilled, my kids were amazed and I was able to verify some "blurry" memories from my childhood. These are treasures, once thought lost, but now fully enjoyed and treasured. Thank so much iMemories for saving these blessings of our past.

Date of experience: September 9, 2021
Colorado
1 review
0 helpful votes
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Good work!
September 10, 2021

Imemories.com quickly and efficiently digitized my home movies and slides. I have already recommended imemories.com to my friends!

Date of experience: September 9, 2021
Florida
1 review
0 helpful votes
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Home videos
September 9, 2021

It was everything I hoped it would be. I am so glad I did this.

Date of experience: September 9, 2021
Utah
1 review
0 helpful votes
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Happy Grandma
September 9, 2021

I sent our old super 8 movies with fear they could get lost in the mail. All went beautifully. It was done quickly and they were returned in the condition I sent them. I had questions and called the recommended number for great service. There was one movie which was transferred off frame but they gladly redid it at no cost. Great company and great product. I've already downloaded them onto both an external hard drive and my computer choosing not to save on a cloud. (May regret that later)

Date of experience: September 9, 2021
California
1 review
0 helpful votes
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Excellent Service
September 9, 2021

Can't tell the difference between the original and digitized version.

Date of experience: September 9, 2021
New Mexico
1 review
0 helpful votes
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My tapes
September 9, 2021

I easily downloaded your digital conversion of my video tapes. I saw no degradation of the original content.

Date of experience: September 9, 2021
Florida
1 review
0 helpful votes
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Fabulous
September 9, 2021

So exciting to receive my videos. I will be sending more soon.

Date of experience: September 9, 2021