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iMemories

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,979
value
158
shipping
156
returns
82
quality
6,691
This company responds to reviews on average within 2 days

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7,376 reviews

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Arizona
1 review
0 helpful votes
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Excellent service and quality
October 5, 2021

We are very please with the service and quality from iMemories. Definitely recommend them for transferring your old videos and movies.

Date of experience: October 5, 2021
New Hampshire
1 review
0 helpful votes
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Family memories
October 5, 2021

All the films digitized were excellent. I'd recommend this process for anyone interested in keeping their memories alive

Date of experience: October 5, 2021
Texas
1 review
0 helpful votes
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Teresa's Memories
October 5, 2021

Very fast service, Mailed in my tapes, had them online in about a week, within 1 month i had my originals and my cd's I ordered. No complaints at all.

Date of experience: October 5, 2021
Florida
1 review
0 helpful votes
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Transfer movies
October 5, 2021

Awesome experience from start to finish. I would recommend to anyone

Date of experience: October 5, 2021
California
1 review
0 helpful votes
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Love IMemories!
October 5, 2021

Very quick, nicely organized, easy to ship, and originals were returned timely and neatly.

Date of experience: October 4, 2021
Florida
1 review
0 helpful votes
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Great service
October 4, 2021

Found all the old media in our home and now we can enjoy the memories.

Date of experience: October 4, 2021
North Carolina
2 reviews
0 helpful votes
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N/A
October 4, 2021

The experience was very good. Thank you for for making my Mother happy.

Date of experience: October 4, 2021
California
2 reviews
0 helpful votes
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Great experience!
October 4, 2021

Sent my decades-old VHS tapes that we hadn't seen in ages to iMemories. They were digitalized and we can now watch them on our computer. L can forward them to others. Wonderful!

Date of experience: October 4, 2021
Minnesota
1 review
0 helpful votes
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Service
November 3, 2021

I have one issue as far as my order goes.
I sent an email to customer service and have not gotten a response! I was charged a certain amount for the number of tapes, etc. I had sent in. I realized after my tapes, etc were returned to me that they did not process all of them! I am still waiting for an answer!

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 3, 2021
Oregon
2 reviews
0 helpful votes
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I don't have the ability to burn onto a DVD from my computer and then play them on a DVD player. I can only watch them on my computer for now. I sit for hours reviewing my memories. Many precious memories that can not be lost in time. At least they are now available to watch with out having to hook up an antique VHS player. Thank you

Date of experience: October 3, 2021
Georgia
1 review
0 helpful votes
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The conversion was quick and films were converted with quality given most were 60 years old. Danielle was amazing with her assistance whenever asked. More films will be sent in the near future.

Date of experience: October 2, 2021
Florida
1 review
0 helpful votes
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Old Memories
October 2, 2021

I am very pleased with the finished product I was afraid that since the film was old I might lose some of the content

Date of experience: October 2, 2021
Texas
1 review
0 helpful votes
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Reliving Memories
October 2, 2021

Everything has been great. I wasn't aware of the imemories website yearly charge to have access to view memories, but it is very nice to have them all together. I Love seeing the old videos of grandparents long gone and children grown up. It is a great reminder of how fast time passes.

Date of experience: October 2, 2021
South Dakota
1 review
0 helpful votes
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Awesome service
October 2, 2021

They were very helpful and understood my lack of computer skills! I have enjoyed my recording again, so fun!

Date of experience: October 2, 2021
Washington
1 review
0 helpful votes
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All the answers by Danielle.
October 1, 2021

I had so many questions - how to use the computer, how to use the material you sent on my computer, etc., etc. My contact with your company was Danielle and she was so, so helpful.

Date of experience: October 1, 2021
New York
1 review
0 helpful votes
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It's working fine good job and good finishing thanks for your gay to taken care of my video

Date of experience: October 1, 2021
Texas
1 review
0 helpful votes
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Great Service
October 1, 2021

I was very pleased with the entire experience. Everything was accomplished as expected and in a very timely manner.

Date of experience: October 1, 2021
California
1 review
0 helpful votes
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8mm film digitized
October 1, 2021

Amazing how well my old videos turned out! Very satisfied.

Date of experience: October 1, 2021
Georgia
1 review
0 helpful votes
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Converting Old VHS and Slides
September 30, 2021

Very easy, which is what I was looking for. Not cheap. My father is elderly and doesn't understand how the "digital online" works so we bought DVD; s. However I love the online because cousins and family in other states can look at the photos.

Date of experience: September 30, 2021
Colorado
1 review
0 helpful votes
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The Veras
September 30, 2021

When I saw my first video my tears just started rolling down my face from happiness!

Date of experience: September 30, 2021