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iMemories

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,975
value
158
shipping
156
returns
82
quality
6,652
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

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Illinois
1 review
0 helpful votes
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Memories
September 21, 2024

Pleased with my order. Enjoy watching old memories of my family and with my family

Date of experience: September 21, 2024
Texas
1 review
0 helpful votes
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AMAZING
September 21, 2024

I have not seen my family videos in 20+yrs! I finally sent them to iMemories to get digitized and it's AMAZING to be able to relive the memories of my kids growing up. This is the best investment I've made to preserve our memories! I'll be sending of my photos next and can't wait to see more memories!

Date of experience: September 21, 2024
Texas
1 review
0 helpful votes
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I sent in 52 videos of VHS and 8mm camcorder videos. The experience has been great reliving old memories. Some tapes were never viewed at all before this conversion. These were over a 30 year span and we hare having a great time watching them.

Date of experience: September 21, 2024
Nevada
1 review
0 helpful votes
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They were better than expected
September 21, 2024

My film was over 50 years old and they turned out great! Wonderful job by imemories.

Date of experience: September 21, 2024
New Hampshire
2 reviews
0 helpful votes
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Finally digitized!
September 21, 2024

My kids are in their 30's and for a decade I've been wanting to ensure our family videos lived on. I've had a great, convenient and straightforward experience with iMemories.

Date of experience: September 21, 2024
Arizona
1 review
0 helpful votes
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Everything went very smoothly
September 21, 2024

Everything was as advertised and was timely. It is a joy to be able to share these old videos.

Date of experience: September 21, 2024
Texas
1 review
0 helpful votes
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Memories is a wonderful company and I am so grateful to have these memories preserved. Our family has really enjoyed watching them and seeing our loved ones who have passed on has been one of the most cherished gifts. Hearing their voices again when I thought I never would has brought back so many wonderful memories. Thank you

Date of experience: September 21, 2024
Rhode Island
1 review
0 helpful votes
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Amazing
September 21, 2024

Amazing work. Just sent in another order I cannot wait to see these... Thank you again

Date of experience: September 21, 2024
New Jersey
1 review
0 helpful votes
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Quick and efficient
September 21, 2024

My old home videos were quickly converted so I was able to see and access them online. Best decision I made to have them digitized. My original cassettes were also returned quickly and neatly packaged.

Date of experience: September 21, 2024
Kentucky
2 reviews
0 helpful votes
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Memories
September 21, 2024

I was greatful to have my tapes and cds digitized, but the price was unbearable.

Date of experience: September 21, 2024
Connecticut
1 review
0 helpful votes
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Helpful and customer centered
September 21, 2024

In a time where it's difficult to speak to a human on the phone, I found customer service to be top notch for this company. I needed assistance and they promptly went above and beyond. Plus knowing my slides and video are preserved gives me comfort.

Date of experience: September 21, 2024
Massachusetts
2 reviews
0 helpful votes
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Exceptional
September 21, 2024

Easy to do. Fantastic results. Highly recommend.
Great job. Thank you

Date of experience: September 21, 2024
Sweden
1 review
0 helpful votes
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Irreplaceable
September 21, 2024

Love how they did the work for me. My whole family loves and laughs every time we view our videos.

Date of experience: September 20, 2024
California
1 review
0 helpful votes
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From receiving the shipping container to being able to view the videos digitally was much quicker than I expected. Very pleased with the process.

Date of experience: September 20, 2024
California
1 review
0 helpful votes
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I have not figured out how to edit my tapes or organize my photos yet

Date of experience: September 20, 2024
Georgia
1 review
0 helpful votes
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Old memories
September 21, 2024

I wasn't sure what to expect. The 8mm film was over 50 years old. I feel that some of the film may have broken during the process of digitizing it and some of the movies are missing, however, overall, I am very pleased with the results. It brought back many memories. I have located to 2 sisters that I did not know that I had and I will be able to show them what our Father looks like and a good sample of his personality. I have several more reels that I will have digitized soon.

Date of experience: September 20, 2024
New Jersey
1 review
0 helpful votes
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Fantastic!
September 21, 2024

I had my child's videos of her growing up. I also had my husband's musical performances. I was so happy to be able to view them again. Very easy to use the app and share the videos with friends and family.

Date of experience: September 20, 2024
California
1 review
0 helpful votes
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Fast, high quality
September 20, 2024

It worked. It image-processed these 80-year-old slides. Each one looked far better than the original slides, to say the least!

Date of experience: September 20, 2024
California
1 review
0 helpful votes
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No download
September 20, 2024

I can't download my videos to my computer hard drive.?

Date of experience: September 20, 2024
Stacey S. — iMemories Rep
over a year old

Hi Howard, Thanks for your feedback. You can absolutely download and save your memories to your computer or devices. This is included at no charge with your 30 days of free online access.We'd be more than happy to assist with the downloads. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.

Arizona
1 review
0 helpful votes
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Service is exceptional
September 20, 2024
Updated review

This is easy because someone always calls to answer your questions!

Date of experience: September 20, 2024

Excellent service
July 20, 2024
Previous review

Service was spectacular. Very satisfied with phone and technical support. Product as excellent and easy to order for final ESB drives. Now I am going to send in photos.

Date of experience: July 19, 2024