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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,979
value
158
shipping
156
returns
82
quality
6,691
This company responds to reviews on average within 2 days

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7,376 reviews

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Texas
1 review
0 helpful votes
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The slides I submitted came out really good as did several of the VHS tapes. One VHS tape however, was received as a zip file that seems to be unzipped but cannot be converted on my computer. It was of my daughter's dance recital which was a very special memory, but I can only view it on your website. As much as I wanted to have that video, I am NOT going to pay $50.00 a year to have access to it.

Date of experience: March 7, 2022
Texas
1 review
0 helpful votes
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Efficient and great quality
March 7, 2022

This is the second time I have sent old films and such to iMemories. I cannot be happier with what I got. Thanks for the great service.

Date of experience: March 6, 2022
North Carolina
1 review
0 helpful votes
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Received my order
March 7, 2022

I love them all you do great work! Thanks so much for the great work and memories

Date of experience: March 6, 2022
Virginia
1 review
0 helpful votes
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Very nice
March 7, 2022

Loved to be able to view old movies again.We had very prompt service also. GREAT price.

Date of experience: March 6, 2022
Arizona
1 review
0 helpful votes
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Thumb Drive Received
March 6, 2022

Order was completed satisfactory with no issues. Thank you.

Date of experience: March 6, 2022
Georgia
1 review
0 helpful votes
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Memories
April 5, 2022

The conversion s viewing is great. I found the editing feature not so great. It is cumbersome such that it makes editing untenable and almost seems like it is purposely difficult to make downloading on your own discouraged. I do however think the digitizing is worthwhile

Date of experience: March 6, 2022
Heather P. — iMemories Rep
over a year old

Hi David, Thank you for sharing your feedback, we are sorry to hear you had trouble with downloading and editing. We do offer live support for any aspect of our service, please do not hesitate to reach out for assistance. We are available at 1(800)845-7986 or [email protected].

Alabama
1 review
0 helpful votes
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Memories
March 6, 2022

Had a difficult time getting my box in the beginning. Memories were downloaded quickly. Loved being able to edit myself and I was able to download all to my computer. If I were to change anything it would be to use UPS instead of FedEx

Date of experience: March 6, 2022
Pennsylvania
1 review
0 helpful votes
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Memories
March 6, 2022

IMemories was fast, easy to use and my memories came back beautiful!

Date of experience: March 6, 2022
Minnesota
1 review
0 helpful votes
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Easy and excellent quality
March 6, 2022

Great experience, easy, step by step details, great quality.

Date of experience: March 6, 2022
Louisiana
1 review
0 helpful votes
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Loving memories
March 6, 2022

I am thrilled with the videos. The only thing that upset me, after paying over $400. I guess I didn't read the fine print and have to pay monthly or yearly to keep them. That is the only thing that I have a complaint and warn others.

Date of experience: March 5, 2022
Massachusetts
1 review
0 helpful votes
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Well Done
March 5, 2022

I wasn't sure what to expect, but I am very satisfied. The VCR tape I sent in was from the 1960 and I had no idea what was on it besides it was my father in the Marines. There was no sound and it was somewhat blurry, but it is so cool to see my dad in the video.

Date of experience: March 5, 2022
Colorado
2 reviews
0 helpful votes
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History forgotten
March 5, 2022

Overall experience was as advertised and there were no problems with the service.
Some of the films and early videos were unexpected as to their content. Memories and seeing people long passed were tearful. Some filming was taken at least 65 years ago, and was unbelievable to see. Current family members got their first glimpse of their 'family.

Date of experience: March 5, 2022
New York
1 review
0 helpful votes
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Great Experience.
March 5, 2022

This was a wonderful option, and a great experience. My wife, kids, and I have been enjoying videos we haven't looked at in many, many years. Lots of happy tears. We are enjoying reliving so many wonderful memories that simply wouldn't be possible had we not converted our old videos. Our grown kids have all been given flashdrives so they can pass on the memories and videos to their kids. I have recommended iMemories to all our family and friends.

Date of experience: March 5, 2022
New Jersey
1 review
0 helpful votes
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I accidentally deleted some digital films and I tried to see if I could recovered them but there were no way. I was so upset. Some films was hard to see.
Thank you

Date of experience: March 5, 2022
Massachusetts
1 review
0 helpful votes
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Well Worth the Money!
March 5, 2022

Very simple process. Excellent Customer Service. Memories to cherish for years to come. Previously we were unable to view our videos. Well worth it!

Date of experience: March 5, 2022
New York
1 review
0 helpful votes
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Generally good
March 5, 2022

The conversion seemed okay. There was screen tearing at the bottom, but I cannot tell if that is from the originals or from the conversion. I was bothered that some costs are hidden until the very end, such as the cost of shipping films back to me. I wish the company were more open.

Date of experience: March 5, 2022
Texas
1 review
0 helpful votes
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Great Experience
March 4, 2022

Easy, Fast, Professional and Efficient. I will use them again and recommend them to my friends.

Date of experience: March 4, 2022
Arizona
1 review
0 helpful votes
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Great!
March 4, 2022

Received them quicker than I thought. Thank you for giving me back my memories.

Date of experience: March 4, 2022
Illinois
1 review
0 helpful votes
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Great service!
March 4, 2022

The process was easy and I was very excited to be able to view memories as easy as a click away!

Date of experience: March 4, 2022
Minnesota
1 review
0 helpful votes
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Seamless
March 4, 2022

Seamless process and job completed as advertised. I would definitely use this service again. Thank you!

Date of experience: March 4, 2022