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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,980
value
158
shipping
156
returns
82
quality
6,694
This company responds to reviews on average within 2 days

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7,376 reviews

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California
1 review
0 helpful votes
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Videos
April 4, 2022

Thank you for putting my memories together, love the work, very satisfied, enjoyed seeing every video on my cell. Thanks, love them

Date of experience: April 4, 2022
Colorado
1 review
0 helpful votes
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Family Memories
April 4, 2022

I'm very pleased to finally know what are on these Beta tapes. Thanks for converting for me. Since some of them are of poor quality (due to age), I'm trying to figure out which ones I want to keep.

Can I do portions from various tapes and put them on one CD?

Date of experience: April 4, 2022
South Carolina
1 review
0 helpful votes
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Old videos
April 4, 2022

Awesome. Such a wonderful experience with imemories.

Date of experience: April 4, 2022
California
1 review
0 helpful votes
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The iMemories process is simple. The company even provided a shipping label for my first shipment. They divided my tapes into segments, varying in length from about 4 minutes to about 17. I am not sure what logic was used for that, but I did not find anything too objectionable. I was surprised when a few days after my digitized tapes appeared on iMemories web site, they emailed me saying that the videos will be deleted, unless I pay for storage in perpetuity (the fees are pretty hefty) or download them and store them myself. They do give you a month to make the decision, but this strategy was not made clear initially. Overall, I am happy with the quality and promptness of the conversion; just wish I knew about having to pay for storage and sharing capabilities.

Date of experience: April 3, 2022
New York
1 review
0 helpful votes
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Very Pleased
April 3, 2022

I couldn't be happier having these memories I have not been able to view in many years

Date of experience: April 3, 2022
California
1 review
0 helpful votes
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I'll use them again!
April 3, 2022

Overall experience was great! I would suggest more "direct" communication on their part. It's very nerve wracking to know your precious videos are in someone else's hands. Direct updates would help ease concerns.

Date of experience: April 3, 2022
Maryland
2 reviews
0 helpful votes
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Exactly what I wanted!
April 3, 2022

Great experience from start to finish. From the initial box delivery, emails, payment, returned product, really well done.

Date of experience: April 3, 2022
Virginia
1 review
0 helpful votes
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So excited
April 3, 2022

I am so happy that I did this, the memories are very important to me, and i memories did an amazing job

Date of experience: April 3, 2022
Texas
1 review
0 helpful votes
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Wonderful way to relive memories
April 2, 2022

So happy with my experience with iMemories, wonderful way to keep photos etc in great order, hope to add more in the future..

Date of experience: April 2, 2022
Virginia
1 review
0 helpful votes
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After 50 years...!
April 2, 2022

Wonderful to watch 50 year old Super8 video tapes that were stored in a box for years and years!

Date of experience: April 2, 2022
Oregon
1 review
0 helpful votes
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Helpful customer service
April 2, 2022

I wanted to delete some footage in the middle of a video, I phoned customer service and reached someone quickly and was walked through the process. I was surprised how easy it was, and the helpful person on the line. Highly recommend this company.

Date of experience: April 2, 2022
Texas
1 review
0 helpful votes
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Prompt and Professional
April 2, 2022

While a bit scary, shipping away irreplaceable home videos went flawlessly…. Now they are all digital and I paid for the year of cloud storage, because I still haven't found the time to go back through and trim them all down. I do have a few questions about that process, but so far the iMemories experience has been great!

Date of experience: April 2, 2022
California
1 review
0 helpful votes
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IMemories recommendation
April 2, 2022

IMemories was recommended by a friend and in turn I highly recommend them. I had old movies converted and was very pleased. Instructions were complete and very easy to follow. Turn around time was quick. Follow up email communication was thorough. Very positive experience!

Date of experience: April 2, 2022
Illinois
1 review
0 helpful votes
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Imemories
April 2, 2022

Imemories did a great job. I received my order. Thank you!

Date of experience: April 2, 2022
Arizona
1 review
0 helpful votes
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Fantastic Job!
April 2, 2022

Very pleased with service and cost. I had a 16mm reel converted and it is excellent. Thank you.

Date of experience: April 1, 2022
Michigan
1 review
0 helpful votes
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Well done
April 1, 2022

I was very pleased with the outcome and all of my questions and concerns were addressed. Very professional service and you are kept abreast of each step in the process. Definitely worth the expense for a lifetime of memories.

Date of experience: April 1, 2022
Florida
1 review
0 helpful votes
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LOVE IMEMORIES!
April 1, 2022

Great experience - couldn't have been easier. My family loves the access to all of our videos - just priceless

Date of experience: April 1, 2022
Virginia
1 review
0 helpful votes
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Fantastic
April 1, 2022

I had some old slides my dad had decades ago converted to digital. They are amazing to see. They brought back many wonderful memories.

Date of experience: April 1, 2022
Wisconsin
1 review
0 helpful votes
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Very Pleased!
April 1, 2022

The whole experience from beginning to end was great! Imemories did a fantastic job and i am pleased with the results and sppeed in which they handled my memories.

Date of experience: April 1, 2022
Maine
1 review
0 helpful votes
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Didn't know what to expect
April 1, 2022

I wasn't sure what to expect when I sent my old videos off to imemories. I WAS SKEPTICAL. BUT NOT ANYMORE! They were awesome. They really know what their doing when It comes to preserving your memories. Customer service was so polite, informative, and patient. Your memories will be in good hands.

Date of experience: April 1, 2022