Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of iMemories

iMemories

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


How would you rate iMemories?
grey stargrey stargrey stargrey stargrey star

iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,980
value
158
shipping
156
returns
82
quality
6,694
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

We monitor reviews for authenticity

Wisconsin
1 review
0 helpful votes
Follow Mary D.
Unfollow Mary D.
Share Review
Report Review

Great Service!
April 9, 2022

Easiest way to get your memories in one place. Order a box, it is sent to you fill it with tapes and photos, drop it off at your nearest FedEx store. I now have a catalog or albums of videos on line! Worth every penny.

Date of experience: April 9, 2022
Virginia
1 review
0 helpful votes
Follow Nanci D.
Unfollow Nanci D.
Share Review
Report Review

Great service
April 9, 2022

I am so pleased with my video to digital conversion. I'm now able to view and share old videos with family and the worry of losing them with age is gone.

Date of experience: April 9, 2022
Indiana
2 reviews
0 helpful votes
Follow Dave X.
Unfollow Dave X.
Share Review
Report Review

One of my WW2 8mm movies was digitized mistakenly upside down. I was very upset because my father shot it while piloting a B17 bomber mission over Germany. I made a phone call and spoke to a real person who agreed to correct it. There was absolutely NO hassle. I was shocked. Unbelievable customer service. Thank you, thank you!

Date of experience: April 9, 2022
Connecticut
1 review
5 helpful votes
Follow Rebecca E.
Unfollow Rebecca E.
Share Review
Report Review

Poor quality and out of focus
May 9, 2022

I was very disappointed to view my movies (for which I spent $750 to have digitized by IMemories). Most were out of focus and several slipped in the frame. Very poor quality control.

When I contacted the company, they had already sent them back so I have to resend them with specifics on what went wrong. We will see if they fix it.

I chose IMemories because I thought they had advanced machinery to prevent this, so I picked them over my local place. I'm very sorry I did.

Date of experience: April 9, 2022
Hawaii
1 review
0 helpful votes
Follow Trina P.
Unfollow Trina P.
Share Review
Report Review

Downloads
April 9, 2022

I did receive memories but I was having trouble loading them
Into my portable hard drive to I had to order from imemories.

Date of experience: April 9, 2022
North Carolina
2 reviews
0 helpful votes
Follow Louis C.
Unfollow Louis C.
Share Review
Report Review

Easy to do. Unfortunately I couldn't review the tapes prior to sending them in, but Im happy with the results I viewed on line; then we had them convert to disks for us,

Date of experience: April 8, 2022
Maryland
1 review
0 helpful votes
Follow Noel L.
Unfollow Noel L.
Share Review
Report Review

Memories that are new again
April 8, 2022

I had many video tapes in a drawer for years that I had no idea what was on them. Imemories converted them to what are now new memories and I couldn't be more happy.

Date of experience: April 8, 2022
Wisconsin
1 review
0 helpful votes
Follow Judie R.
Unfollow Judie R.
Share Review
Report Review

Very Good
April 8, 2022

Nothing out of the ordinary. I did talk to someone in Customer Service and she was great

Date of experience: April 8, 2022
California
1 review
0 helpful votes
Follow Sylvia B.
Unfollow Sylvia B.
Share Review
Report Review

Well done!
April 8, 2022

I was very pleased with the outcome of the restored 16mm and 8mm films. I also enjoyed the slides 1960s slides. I will be using your service again!

Date of experience: April 8, 2022
Texas
1 review
0 helpful votes
Follow Denise V.
Unfollow Denise V.
Share Review
Report Review

Great experience
April 8, 2022

No problems from start to finish. Easy process, simple to follow. Thrnarount pretty quick. Quality us excellent. Will definately use imemories if needed in the future

Date of experience: April 8, 2022
Texas
1 review
0 helpful votes
Follow Dean K.
Unfollow Dean K.
Share Review
Report Review

Unknown content
April 8, 2022

Do not have a source to view VHS tapes and was not sure what was on this tape so had it digitally copied to view on line before other action was taken.

Date of experience: April 8, 2022
Maryland
1 review
0 helpful votes
Follow William T.
Unfollow William T.
Share Review
Report Review

Las Vegas
April 8, 2022

Great as always. Thank You… I appreciate the quickness of your service and follow up.

Date of experience: April 8, 2022
New Hampshire
1 review
0 helpful votes
Follow Susan B.
Unfollow Susan B.
Share Review
Report Review

Excellent service
April 8, 2022

My shipping box arrived a week after I started the process. I sent 8mm, Super 8 and some 1940s/50s film that had been stored in a box in the attic for 40 years. I also sent some VCR and mini VCR tapes. I was surprised at how quickly everything was processed. I was able to view some digitized content after only one week. Even broken film was processed- I was impressed. The older films were grainy, but that was more a function of the age of the film rather than the processing, I believe. It's definitely a pricey endeavor if you have many films, but was worth it to me and my family. Without this process, priceless moments would have been lost forever. I can, now, share these memories with family and friends!

Date of experience: April 8, 2022
Pennsylvania
1 review
0 helpful votes
Follow Diane O.
Unfollow Diane O.
Share Review
Report Review

Kids
April 8, 2022

Wonderful. So good to see my memories once again! So good

Date of experience: April 8, 2022
New York
1 review
0 helpful votes
Follow Marcia X.
Unfollow Marcia X.
Share Review
Report Review

Received order
April 8, 2022

Great service, great fast shipping in a timely mater. Everything was packaged nicely!

Date of experience: April 8, 2022
Pennsylvania
2 reviews
0 helpful votes
Follow Frederick L.
Unfollow Frederick L.
Share Review
Report Review

Most excellent!
April 8, 2022

Convert all my father's 8mm vids of the family when we were kids. They were his prize possessions. They digitized beautifully, and his 8mm reels returned undamaged. Wish we did this when he was alive. So glad I had this done, now everyone in the family has copies. Highly suggest getting your memories converted.

Date of experience: April 8, 2022
New Mexico
4 reviews
0 helpful votes
Follow Teresa R.
Unfollow Teresa R.
Share Review
Report Review

All Went Well
April 7, 2022

I cannot describe the feelings that hit seeing my kids as little ones converted from VHS to digital from 1986. My daughter was a baby and my son was 5 in the videos. My son is now 40 and daughter is 35. I didn't even know if they were any good or not. I am so happy I did this. Yes, they had degraded some but so worth it to even try to get them converted. I may start on pictures soon as they are also a mess! I would highly recommend you try this company!

Date of experience: April 7, 2022
Mississippi
1 review
0 helpful votes
Follow Mychell H.
Unfollow Mychell H.
Share Review
Report Review

Imemories
April 7, 2022

I would use this company again and again. Very happy with my digital memories!

Date of experience: April 7, 2022
Arizona
1 review
0 helpful votes
Follow Jennifer T.
Unfollow Jennifer T.
Share Review
Report Review

Perfect
April 7, 2022

Transferred to digital and was able to download to my computer and to a usb jump drive.

Date of experience: April 7, 2022
Texas
1 review
2 helpful votes
Follow Lori G.
Unfollow Lori G.
Share Review
Report Review

IMemories first time experience
April 7, 2022

This was my first time to send my tapes off for conversion. The process was so simple! Then when I got the link to view them I was overcome with joy to watch them as I had never watched them before. Twenty years ago footage that brought my loved ones back to life! Tears shed for sure but definite joy as well! Would definitely recommend this service and in fact, I already have been telling people about it!

Date of experience: April 7, 2022