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iMemories

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
2,002
value
158
shipping
156
returns
82
quality
6,783
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

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Missouri
1 review
0 helpful votes
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Good
May 25, 2022

I received the digital photos. They were good.
Thank you for sending them back in a timely manner.

Date of experience: May 25, 2022
Michigan
1 review
1 helpful vote
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Home Movies
May 25, 2022

I was very pleased with the service. At first I was skeptical in sending in my home videos, for fear of losing them. But after I sent them in, I was notified when you all received them and was kept informed of the process. I will most definitely use this service again. Thanks for your great customer service. I just hope to be able to use coupons for a savings.

Date of experience: May 25, 2022
District of Columbia
1 review
0 helpful votes
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Great
May 24, 2022

It was an great experience! I've been wanting to convert our old cassettes! My adult daughters have been really enjoying watching! The whole experience was easy, quick and efficient! Will recommend to friends and family!

Date of experience: May 24, 2022
New Jersey
1 review
0 helpful votes
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Digital memories
May 24, 2022

I was so excited to get these back. Haven't been able to view them for years and it was alot of fun looking at them. Glad I finally did this and actually sent some more in to get converted over. Easy to view and save. Good quality too. These 8 mm videos are over 30 years old!

Date of experience: May 24, 2022
Texas
1 review
0 helpful votes
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Really Cool
May 24, 2022

Everything went as promised. Really nice to have that happen.

Date of experience: May 24, 2022
Virginia
1 review
0 helpful votes
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Cant access after first 30 days?
June 22, 2022

I can no longer view/download my pictures and have not had a chance to do so yet. Does this mean I spent $500 to have them converted to digital and can now only access them if I pay more money?

Date of experience: May 23, 2022
Heather P. — iMemories Rep
over a year old

Hi Kate, It was great communicating with you on 5/26/22! We extended the account access so you can complete downloading your media (at no additional cost). Please let us know if we can be of any assistance!

Virginia
1 review
0 helpful votes
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Our Family
May 23, 2022

My experience with Memories has been great. They converted my videos in a very timely manner and kept in good communication with me. Our videos are priceless.

Thank you so much for this gift!

Date of experience: May 22, 2022
Iowa
1 review
0 helpful votes
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Converted VHS & 8mm to Digital
May 23, 2022

IMemories Converted our family VHS & 8mm tapes to Digital format in an efficient and professional manner. Response times were excellent and customer portal used to download the videos was simple and customer friendly. Would recommend to family & friends for sure, thx again!

Date of experience: May 22, 2022
New York
1 review
0 helpful votes
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Great job
May 22, 2022

Imemories did a good converting my taps to digital films they did the job as advertised I'm pleased with the results

Date of experience: May 22, 2022
Georgia
1 review
0 helpful votes
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My memories.
May 22, 2022

I have had tapes stored away for 30 years and no device to watch them on. Now I can watch them conveniently on my phone. Lots of laughs and old memories at my fingertips.

Date of experience: May 22, 2022
Texas
1 review
0 helpful votes
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Very happy!
May 22, 2022

Great service! You can't put a price on memories. Well worth it!

Date of experience: May 22, 2022
Florida
1 review
0 helpful votes
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Wow!
May 22, 2022

I sent in almost 27 tapes and discs, not really sure what was on them etc... I love how the converted files were all neatly titled! It was fairly priced especially after using the discount code they sent me upon arriving with my order. I will definitely be using them again!

Date of experience: May 22, 2022
North Carolina
1 review
0 helpful votes
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Good work poor communication
May 22, 2022

They did amazing work! It is awesome for my family to access these videos from anywhere:-). The only reason I didn't give it five stars is there some poor communication on their part. They will still charge you for tapes that they can't convert until you ask them to remove those charges. So keep track of how many videos there should be.

Date of experience: May 22, 2022
California
1 review
0 helpful votes
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Childhood Memories
May 22, 2022

Sending my family's 8mm tapes was easy and efficient. Our tapes were digitized quicker than expected. I am so glad that I decided to digitize these memories! The videos were so fun to share with my family and reminisce!

Date of experience: May 21, 2022
Idaho
1 review
0 helpful votes
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Great experience
May 21, 2022

Overall very satisfied. Very cool to bring old home movies back to life again.

Date of experience: May 21, 2022
California
1 review
0 helpful votes
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Movies
May 21, 2022

Love imemories! This is my second order. Never received this request the first time, was there problems

Date of experience: May 21, 2022
Oregon
1 review
0 helpful votes
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Great service!
May 21, 2022

Speedy, accurate service. Highly recommended! They did a terrific job of converting my vhs tapes to digital.

Date of experience: May 21, 2022
Florida
1 review
0 helpful votes
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50 years of memories
May 21, 2022

You folks delivered on what you advertised and I found the whole experience well worth the cost
I have referred you to a dear friend who has already contacted you and I would refer you to anyone who needed your services.

Date of experience: May 21, 2022
Georgia
1 review
0 helpful votes
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IMemory did an excellent job converting my old video tape. The process was very simple and they were able to give me a detail explanation of the process. Plan on having all my videos and pictures converted soon.

Date of experience: May 21, 2022
Washington
2 reviews
1 helpful vote
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Video transfer
May 21, 2022

I still am a little confused about how to access and keep my digital product product. I think I can go in any time and look at them, I've been so busy I haven't been able to sit and view much of it. I keep seeing something about a cloud and I am confused that if I don't do this I have lost something

Date of experience: May 21, 2022