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iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
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Much less expensive than I expected, and quick turnaround. Definitely recommend.
Thank you! We appreciate your business and value your feedback!
I'm very pleased with imemories and intend to send more home movies for them to convert/digitize in the future.
It was smooth and fast. With no problems at all. Sent the box with all my cassettes, got the links to download and the box back.
Super happy!
Though at first I questioned spending the money to convert old films to digital I'm so happy that I did! What's a lifetime of memories worth? I had video as old as 1959 that can now be shared with my family. Turn around was within 48 hours upon receiving my payment. I highly recommend!
We always enjoy hearing what our customers have to say! We appreciate the great review and look forward to working with you again soon.
I have sent off three shipments of old tapes and probably have two more shipments to go until I have finished. We are enjoying watching these old memories so much. (We have learned we don't begin watching unless a box of Kleenex is within reach!)
Thank you for the fantastic review and trusting us with such precious memories.
I was pleased with the entire process. My family and I enjoyed watching our precious memories.
This is great to hear! Thank you for sharing your experience!
I am so happy with my experience with imemories! Everything looks great and the service was amazing! I viewed my films long before some of my family received theirs from another company. Everyone I spoke to was so nice and helpful.
Wow! Thank you so much for the feedback! We appreciate your business and hope to see you again soon!
All film and vhs video were digitized and site was easy to use.
We are happy to hear it! Thank you for taking the time to leave a review!
No problems encountered with order. I was pleased with delivery time and return of my film. A bit pricey but worth it to preserve memories.
We really appreciate your detailed review! We appreciate the feedback and would love to work with you again.
You converted old movies but they néed to be edited…. Wish I could that to make them more enjoyable to watch.
It's great to have my old vhs tapes turned digital. I haven't looked through them all yet.
I'm so pleased to have these excellent memories preserved in a secure, usable format. Imemories made the process so simple and easy. I messed up my online order and had to call customer service who responded right away and helped resolve and restore everything within minutes. They even helped me obtain a discount I was unaware of. I highly recommend imemories and have been telling all my friends.
We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!
Got most of my items developed. There was an older movie film that could not be done. The pictures and slides all came out good. I do wish I would have had them all put on a cd or usb and not stored in the cloud. I do not want to have to pay to see my pictures in the future. Since all this new technology for pictures and memories is stuff I don't understand, I have a hard time downloading things from other sources, such as the cloud. I don't want to lose all my pictures, so now I probably will have to pay to see them!
Delighted to have my movies digitized, but disappointed there isn't greater clarity as to how to trim unwanted portions of files; I wound up losing the portion I wanted to save, but saved the portion I wanted to trim. I'm hoping there is a way to recover what I've lost.
I sent in 97 videos before I left on a three week trip and they were all digitized before my return! And I am pleased with the labeling job they did. Not sure why they weren't in order on the site but that was a quick fix. Two were not digitized and I need to follow up on those. I do wish for customers there was easier way to log-in to the site where my videos are and how to sign up for the subscription. Everything seems to take me to iMemories ads which is annoying.
VHS conversion to Digital looks amazing. I definitely recommend this company to whom ever is looking for great quality work with fast turnaround time.
We appreciate the recommendation! Thank you for sharing your experience!
Great way to get rid of old tapes. Now I can see my memories instead of guessing what they were!
This is great to hear! Thank you for taking the time to leave a review!
Answer: Hi Chi, We are unable to process tapes containing mold, we do not offer mold removal services. Please reach out with any questions at 1(800)845-7986 M-F 7AM-5PM AZ time (currently MST).
Answer: Hi Clara, All negatives, slides and prints are scanned to JPEG (. Jpg) files and have an output of a 6 X 4 image at 500-600dpi resolution.
Answer: Hi Elaine, We do not transfer audio to digital. We only transfer video files to digital files. Please let us know if you have any other questions.
Answer: They won't but Immure Records will. Just google them. They are awesome.
Answer: Hi Beatriz, Yes we will use the label on your original media for the title that appears on your media! Please let us know if we can be of any assistance at 1(800)845-7986 M-F 8AM-5PM AZ time (currently MST).
Answer: Hi Joe, We can use your titles and dates for the titles that appear online or on DVD/USB/Download. The tapes do appear online in the order they complete processing, but we do have an easy frag and drop organizing ability to move them if needed! Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Janelle, We can process these slides to USB drives! Checkout our website for the most up to date pricing and current promotions, or give us a call for assistance at 1(800)845-7986.
Answer: Hi Mark, We do not have any specific bulk pricing, at times for larger orders we may have the ability to offer a higher discount, please reach out for more detailed pricing information at 1(800)845-7986.


We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!