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iMemories

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,975
value
158
shipping
156
returns
82
quality
6,652
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

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Arkansas
2 reviews
0 helpful votes
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Love it!
July 9, 2022

I had old VCR tapes that I could not get to work in any VCR and I sent those in and they came back very clear in digital form. Great job!

Date of experience: July 9, 2022
Sarah F. — iMemories Rep
over a year old

We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!

Texas
1 review
0 helpful votes
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Best Investment I Made!
July 9, 2022

Much less expensive than I expected, and quick turnaround. Definitely recommend.

Date of experience: July 8, 2022
Sarah F. — iMemories Rep
over a year old

Thank you! We appreciate your business and value your feedback!

Maine
1 review
0 helpful votes
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Wonderful Memories!
July 8, 2022

I'm very pleased with imemories and intend to send more home movies for them to convert/digitize in the future.

Date of experience: July 8, 2022
Wisconsin
1 review
0 helpful votes
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Family Memories
July 8, 2022

Fast and efficient. Person on the phone courteous and helpful.

Date of experience: July 8, 2022
Arizona
1 review
0 helpful votes
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VHS to Digital
July 7, 2022

Fast, easy and affordable. Already recommended to a friend.

Date of experience: July 7, 2022
California
1 review
0 helpful votes
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Professional and Quick
July 7, 2022

It was smooth and fast. With no problems at all. Sent the box with all my cassettes, got the links to download and the box back.
Super happy!

Date of experience: July 7, 2022
New York
1 review
0 helpful votes
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Exceeded Expectations
July 7, 2022

Though at first I questioned spending the money to convert old films to digital I'm so happy that I did! What's a lifetime of memories worth? I had video as old as 1959 that can now be shared with my family. Turn around was within 48 hours upon receiving my payment. I highly recommend!

Date of experience: July 7, 2022
Sarah F. — iMemories Rep
over a year old

We always enjoy hearing what our customers have to say! We appreciate the great review and look forward to working with you again soon.

Iowa
1 review
0 helpful votes
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Third shipment
July 7, 2022

I have sent off three shipments of old tapes and probably have two more shipments to go until I have finished. We are enjoying watching these old memories so much. (We have learned we don't begin watching unless a box of Kleenex is within reach!)

Date of experience: July 6, 2022
Sarah F. — iMemories Rep
over a year old

Thank you for the fantastic review and trusting us with such precious memories.

California
1 review
0 helpful votes
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Loving Memories
July 6, 2022

I was pleased with the entire process. My family and I enjoyed watching our precious memories.

Date of experience: July 6, 2022
Sarah F. — iMemories Rep
over a year old

This is great to hear! Thank you for sharing your experience!

Georgia
1 review
0 helpful votes
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Imemories
July 6, 2022

I am so happy with my experience with imemories! Everything looks great and the service was amazing! I viewed my films long before some of my family received theirs from another company. Everyone I spoke to was so nice and helpful.

Date of experience: July 6, 2022
Sarah F. — iMemories Rep
over a year old

Wow! Thank you so much for the feedback! We appreciate your business and hope to see you again soon!

Florida
1 review
0 helpful votes
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Happy memories
July 6, 2022

All film and vhs video were digitized and site was easy to use.

Date of experience: July 6, 2022
Sarah F. — iMemories Rep
over a year old

We are happy to hear it! Thank you for taking the time to leave a review!

Texas
1 review
0 helpful votes
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Happy with experience
July 6, 2022

No problems encountered with order. I was pleased with delivery time and return of my film. A bit pricey but worth it to preserve memories.

Date of experience: July 6, 2022
Sarah F. — iMemories Rep
over a year old

We really appreciate your detailed review! We appreciate the feedback and would love to work with you again.

Texas
1 review
0 helpful votes
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The process went well
July 5, 2022

You converted old movies but they néed to be edited…. Wish I could that to make them more enjoyable to watch.

Date of experience: July 5, 2022
South Carolina
1 review
0 helpful votes
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Lots of memories
July 5, 2022

It's great to have my old vhs tapes turned digital. I haven't looked through them all yet.

Date of experience: July 5, 2022
Oregon
1 review
1 helpful vote
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Couldn't be easier!
July 5, 2022

I'm so pleased to have these excellent memories preserved in a secure, usable format. Imemories made the process so simple and easy. I messed up my online order and had to call customer service who responded right away and helped resolve and restore everything within minutes. They even helped me obtain a discount I was unaware of. I highly recommend imemories and have been telling all my friends.

Date of experience: July 5, 2022
Sarah F. — iMemories Rep
over a year old

We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!

Michigan
2 reviews
0 helpful votes
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Pictures and slides I sent in
August 4, 2022

Got most of my items developed. There was an older movie film that could not be done. The pictures and slides all came out good. I do wish I would have had them all put on a cd or usb and not stored in the cloud. I do not want to have to pay to see my pictures in the future. Since all this new technology for pictures and memories is stuff I don't understand, I have a hard time downloading things from other sources, such as the cloud. I don't want to lose all my pictures, so now I probably will have to pay to see them!

Date of experience: July 5, 2022
New York
1 review
0 helpful votes
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Need help with trimming.
August 4, 2022

Delighted to have my movies digitized, but disappointed there isn't greater clarity as to how to trim unwanted portions of files; I wound up losing the portion I wanted to save, but saved the portion I wanted to trim. I'm hoping there is a way to recover what I've lost.

Date of experience: July 5, 2022
Minnesota
1 review
0 helpful votes
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I sent in 97 videos before I left on a three week trip and they were all digitized before my return! And I am pleased with the labeling job they did. Not sure why they weren't in order on the site but that was a quick fix. Two were not digitized and I need to follow up on those. I do wish for customers there was easier way to log-in to the site where my videos are and how to sign up for the subscription. Everything seems to take me to iMemories ads which is annoying.

Date of experience: July 5, 2022
Maryland
1 review
0 helpful votes
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Great overall service
July 5, 2022

VHS conversion to Digital looks amazing. I definitely recommend this company to whom ever is looking for great quality work with fast turnaround time.

Date of experience: July 5, 2022
Sarah F. — iMemories Rep
over a year old

We appreciate the recommendation! Thank you for sharing your experience!

New Mexico
3 reviews
0 helpful votes
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Memories are Back!
July 4, 2022

Great way to get rid of old tapes. Now I can see my memories instead of guessing what they were!

Date of experience: July 4, 2022
Sarah F. — iMemories Rep
over a year old

This is great to hear! Thank you for taking the time to leave a review!