Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of iMemories

iMemories

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


How would you rate iMemories?
grey stargrey stargrey stargrey stargrey star

iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,975
value
158
shipping
156
returns
82
quality
6,656
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

We monitor reviews for authenticity

Minnesota
1 review
0 helpful votes
Follow Polly Z.
Unfollow Polly Z.
Share Review
Report Review

I sent in 97 videos before I left on a three week trip and they were all digitized before my return! And I am pleased with the labeling job they did. Not sure why they weren't in order on the site but that was a quick fix. Two were not digitized and I need to follow up on those. I do wish for customers there was easier way to log-in to the site where my videos are and how to sign up for the subscription. Everything seems to take me to iMemories ads which is annoying.

Date of experience: July 5, 2022
Maryland
1 review
0 helpful votes
Follow Keith N.
Unfollow Keith N.
Share Review
Report Review

Great overall service
July 5, 2022

VHS conversion to Digital looks amazing. I definitely recommend this company to whom ever is looking for great quality work with fast turnaround time.

Date of experience: July 5, 2022
Sarah F. — iMemories Rep
over a year old

We appreciate the recommendation! Thank you for sharing your experience!

New Mexico
3 reviews
0 helpful votes
Follow Ken E.
Unfollow Ken E.
Share Review
Report Review

Memories are Back!
July 4, 2022

Great way to get rid of old tapes. Now I can see my memories instead of guessing what they were!

Date of experience: July 4, 2022
Sarah F. — iMemories Rep
over a year old

This is great to hear! Thank you for taking the time to leave a review!

Puerto Rico
1 review
1 helpful vote
Follow Celso V.
Unfollow Celso V.
Share Review
Report Review

Canary Islands Revisited
July 2, 2022

I was shocked when IMemories informed me so quickly that they had received my order and were ready to process it. Especially since I had mistakenly opted for land handling instead of air freight. My colleagues of the 2003 vacation tour of the Canary Islands delighted seeing the videos I recorded online. Great job, iMemories.

Date of experience: July 2, 2022
Massachusetts
2 reviews
0 helpful votes
Follow kellyanne O.
Unfollow kellyanne O.
Share Review
Report Review

Priceless
July 2, 2022

My husband passed away and converting these home videos for my children reminding them how wonderful he was when they were little and how much fun we all had together ~ can not put a price on how much healing and comfort this has brought to my family.

Date of experience: July 2, 2022
South Carolina
1 review
0 helpful votes
Follow Joe P.
Unfollow Joe P.
Share Review
Report Review

Mold is a problem
August 1, 2022

I was told the first time I spoke to IMemories before the order was sent, that mold would be taken care of. Well it wasn't and I was charged anyway. I did get a refund after a while, but I still have to deal with the mold.

Date of experience: July 1, 2022
New Jersey
2 reviews
1 helpful vote
Follow Susan Z.
Unfollow Susan Z.
Share Review
Report Review

Childhood Memories
July 1, 2022

Imemories is a wonderful organization simplifying the process of converting years of old vhs and 8mm tapes to digital files for my whole family to enjoy. I sent my 24 year old daughter files from her infancy to teenage years. We shared many laughs over the memories and enjoyed seeing a grandfather who had passed away in his earlier years. It has truly been a gift to my family!

Date of experience: July 1, 2022
Georgia
1 review
0 helpful votes
Follow Virginia T.
Unfollow Virginia T.
Share Review
Report Review

Quick turn around
July 1, 2022

So glad to be able to save those memories! Thanks, iMemories!

Date of experience: July 1, 2022
Massachusetts
1 review
0 helpful votes
Follow Adrienne R.
Unfollow Adrienne R.
Share Review
Report Review

Very happy
July 1, 2022

We are very happy to be able to view our memories on our phone, tablet etc It is so much easier than setting up the old camera to do it! Thanks!

Date of experience: July 1, 2022
Utah
1 review
0 helpful votes
Follow Karen A.
Unfollow Karen A.
Share Review
Report Review

Extremely Satisfied
July 1, 2022

I have really enjoyed being able to watch my memories this way and share with others

Date of experience: June 30, 2022
California
1 review
0 helpful votes
Follow Kris P.
Unfollow Kris P.
Share Review
Report Review

Awesome!
June 30, 2022

So wonderful to see my relatives who have passed on video

Date of experience: June 30, 2022
Texas
1 review
0 helpful votes
Follow Sharon R.
Unfollow Sharon R.
Share Review
Report Review

Movies and tapes
June 30, 2022

Very well pleased with converting the movies and tapes, but being 81 years old I'm not that experienced on getting
Them off my computer. I thought they would come back on disk or something I could put in my machine and look at.

Sharon

Date of experience: June 30, 2022
Florida
1 review
0 helpful votes
Follow HALA W.
Unfollow HALA W.
Share Review
Report Review

Excellent service & delivery
June 30, 2022

Very pleased with the service & getting ready to send more pics to digitize next week

Date of experience: June 30, 2022
Florida
1 review
0 helpful votes
Follow Mary D.
Unfollow Mary D.
Share Review
Report Review

Chorus Shows and Contests
June 30, 2022

Process is easy. Quality is great. Service as described.

Date of experience: June 30, 2022
New York
1 review
0 helpful votes
Follow Brian A.
Unfollow Brian A.
Share Review
Report Review

Family memories
June 30, 2022

This was a terrific experience. We had a bunch of old videos, mostly when the kids were young, but had no way to look at them. Now we all can access and watch them easily. My wife and I love them, and so do the (now adult) kids. It couldn't have been simpler or more convenient.

Date of experience: June 30, 2022
Alabama
1 review
0 helpful votes
Follow Susie T.
Unfollow Susie T.
Share Review
Report Review

Old photos
June 29, 2022

I Love how my Mom 's old photos turned out. They were so much better than what I thought they would be. I will be sending more photos in to iMemories.

Date of experience: June 29, 2022
Florida
1 review
0 helpful votes
Follow Shiri S.
Unfollow Shiri S.
Share Review
Report Review

Not happy with the results
July 29, 2022

The resultion was really bad, gave them 2 video tapes and recieved 5 videos. All videos are mixed and Idk what part is first and no start

Date of experience: June 29, 2022
Texas
1 review
0 helpful votes
Follow Robin Z.
Unfollow Robin Z.
Share Review
Report Review

So happy with my video!
June 29, 2022

I was so happy to get my 25 year old wedding video digitally! I watched it they day I was notified it was ready! Thank you so much!

Date of experience: June 29, 2022
Texas
1 review
0 helpful votes
Follow Becky S.
Unfollow Becky S.
Share Review
Report Review

My memory of imemories
June 28, 2022

My daughter gifted me with the iMemories box. After filling it, mailing it was simple. I slide that large box right into the receptable. Soon after I received a notice that my box had been received and that it was being digitized. IMemories stayed in touch with me frequently. Once my memories were ready, it was great to be able to click on a link and see movies that we hadn't watched in years. I sent VHS tapes and 8mm cassettes. The idea of sitting through all those hours to find what was on each one was enough to encourage me to allow iMemories to do the hard work. I have been delighted to see decades melt away from our family as we watched those "growing up" memories and it was especially tender to see those members of our family who are no longer with us physically, talk and laugh again.

Date of experience: June 28, 2022
Hawaii
1 review
0 helpful votes
Follow David N.
Unfollow David N.
Share Review
Report Review

Nice job
June 28, 2022

Seamless and efficient. Ready to do more soon. Works well

Date of experience: June 28, 2022