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iMemories

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,976
value
158
shipping
156
returns
82
quality
6,681
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

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New York
1 review
0 helpful votes
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Videos
August 19, 2022

All good but I was only able to share 2 vidoes, now I am not able to do that. Apparently I only had 2 more weeks to figure it out and I had to pay more money to keep them in the cloud.

Don't get me wrong, the videos were great, Just the stress of figuring out what to do with them from this point and then having to spend more money. I work full time and it is summer time. This has just been a stressful process for me.

Date of experience: July 20, 2022
Heather P. — iMemories Rep
over a year old

Hi Kelli, Thank you for sharing this feedback with us. We have live support to help with every aspect of the website! We have called and will send an email over to see how we can help with sharing, and go over options for how to keep your media stored.

New Mexico
1 review
0 helpful votes
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Memories
July 19, 2022

Very fast turn around. Very easy to order. I will tell all my friends about iMemories.

Date of experience: July 19, 2022
Sarah F. — iMemories Rep
over a year old

We always enjoy hearing what our customers have to say! We’re glad we could be of service and appreciate the kind words!

Iowa
1 review
1 helpful vote
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This process was so easy! AND my original slides came back quickly and safely!

So happy I chose to do this to preserve my childhood memories!

Date of experience: July 19, 2022
Sarah F. — iMemories Rep
over a year old

Thank you for the fantastic review! We loved being of service to you and hope we can assist you again soon.

North Carolina
1 review
1 helpful vote
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Great Experience
July 19, 2022

Their process is fantastic. I sent 1000 photos and several VHS tapes and everything was back within 3 weeks.

Date of experience: July 19, 2022
Sarah F. — iMemories Rep
over a year old

This is great to hear! Thank you for sharing your experience!

California
1 review
0 helpful votes
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Great service.
July 18, 2022

My negatives sat in an envelope for 23 years. I sent them to iMemories for developing and received my photos back electronically very quickly. The whole process was smooth, quick, and easy.

Date of experience: July 18, 2022
Sarah F. — iMemories Rep
over a year old

We appreciate the fantastic review and are glad we could be of service!

Illinois
1 review
0 helpful votes
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Robins Family
July 17, 2022

I need help in seperating the photos into catagories. Can I assign different passwords to different sets of pictures?

Date of experience: July 17, 2022
New York
1 review
0 helpful votes
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I am very happy with the results of having my video tapes converted into digital files.

Date of experience: July 17, 2022
Sarah F. — iMemories Rep
over a year old

We’re thrilled that you were satisfied with our services. Your feedback is appreciated and we hope to be of help again soon!

California
1 review
0 helpful votes
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Awesome
July 17, 2022

IMemories made it so simple! Great customer service and quick turnaround! Not expensive at all! I have been wanting to digitize my old home movies forever. I'm so glad I found iMemories!

Date of experience: July 17, 2022
Sarah F. — iMemories Rep
over a year old

The employees at iMemories will love to read the kind words you left about their service! Thank you for the feedback!

New Jersey
1 review
0 helpful votes
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Pricing
August 15, 2022

I felt the overall cost to convert was too high.
Some videos were scratchy and there was no audio, however this was explained to me prior to having the work done.
I was surprised that there were several videos that did not convert correctly.

Date of experience: July 16, 2022
Texas
1 review
0 helpful votes
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Crazy family
July 16, 2022

I had an excellent experience. They were on time and walked me thru the whole thing. 2 of my family members are going to send there videos in too.

Date of experience: July 16, 2022
New York
1 review
0 helpful votes
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The whole process was excellent. The order box had all the instructions laid out, easy shipping and rapid conversion once they received the package. I had to email them to confirmed they received it, but got a rapid reply. Very happy with the overall process and outcome.

Date of experience: July 16, 2022
Sarah F. — iMemories Rep
over a year old

We are glad to hear we provided you with top-notch service! We appreciate the feedback and would love to work with you again.

California
1 review
1 helpful vote
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Unwrapping a Gift
July 15, 2022

Receiving each picture or video was really like opening a gift. It was so exciting to see what was in these old negatives and cassettes from decades ago. Being able to share the link with family instantaneously was the best!

Date of experience: July 15, 2022
Sarah F. — iMemories Rep
over a year old

This is great to hear! Thank you for sharing your experience!

North Carolina
2 reviews
0 helpful votes
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Repeat Customer here
July 15, 2022

Twice now, I have sent reels of Super 8mm film and iMemories has done a stellar job in transferring them to digital. It's wonderful to see friends and family from so long ago, in long lost family films! Thank you iMemories for giving me the chance to see long lost relatives and family alive on the screen once more. Now saved forever as a digital file and I can watch them anytime I want.

Date of experience: July 15, 2022
Sarah F. — iMemories Rep
over a year old

We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!

Louisiana
1 review
0 helpful votes
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Awesome work
July 15, 2022

I couldn't be happier! I'm memories has done a wonderful job about bringing old family videos to digital and easy access. I will be using them in the future!

Date of experience: July 15, 2022
Sarah F. — iMemories Rep
over a year old

We’re delighted to hear about your recent experience with us! We greatly appreciate your loyalty to us!

Pennsylvania
1 review
1 helpful vote
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Love this company
July 15, 2022

I had a lot of VHS tapes and 8mm movies to transfer. IMemories. Is a fantastic company. They transferred my videos quickly and emailed them me to view. Every time I had to call them to ask a question the customer service was great and very knowledgeable and helpful. I have already suggested iMemories to several of my friends. My family and friends are really enjoying watching the good old days I recommend iMemories to everyone. It is worth the price to be able to see the people you lost and the memories you have had.

Date of experience: July 15, 2022
Sarah F. — iMemories Rep
over a year old

We greatly appreciate your loyalty to us and thank you for sharing your experience with us! We appreciate the recommendation!

Alabama
1 review
0 helpful votes
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Best thing ever
July 14, 2022

Other than the slight snafu during the process of paying (whuch was asdressed abd rectified immediately) it was a great experience and I highly recommend

Date of experience: July 14, 2022
Sarah F. — iMemories Rep
over a year old

We are happy to hear it! Thank you for taking the time to leave a review!

California
1 review
0 helpful votes
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Memories
July 14, 2022

I am so grateful for these memories back. I didn't think I was ever going to see the things on there again, but your company made it happen. The video quality is not the best, but it's because they are so old. But thank you, grateful

Date of experience: July 14, 2022
Sarah F. — iMemories Rep
over a year old

We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!

Ohio
2 reviews
0 helpful votes
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Good Experience
July 14, 2022

Easy to pack VHS tapes to iMemories and view online. It could have been done at home but much easier (and less stressful) for iMemories to handle the entire process. Thank you.

Date of experience: July 14, 2022
Sarah F. — iMemories Rep
over a year old

Thank you for the great review! We appreciate your business and value your feedback!

Florida
1 review
0 helpful votes
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Easy and fast service
July 14, 2022

Once IMemories received my mini DV tapes, it only took a couple of days for me to received electronic versions of the videos.

Date of experience: July 14, 2022
Sarah F. — iMemories Rep
over a year old

We’re delighted to hear about your recent experience with us! Your feedback is appreciated, and we hope to be of help again soon!

Tennessee
2 reviews
0 helpful votes
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Blown away
July 14, 2022

Stunned that they were able to digitize one of my vcr tapes that had survived hurricane Katrina. It took a bit more effort but they communicated early in letting me know it was taking longer. I honestly had little hope. But they did it. They got every bit of it. Blown away.

Date of experience: July 14, 2022
Sarah F. — iMemories Rep
over a year old

Wow! Thank you so much for the feedback! We’re very happy to hear that we met your expectations!