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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,980
value
158
shipping
156
returns
82
quality
6,693
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

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Nevada
3 reviews
1 helpful vote
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Movies converted
August 13, 2022

I thought I would never see these 8mm and 16 mm movies again! Received my movies in digital form as well as my reels back and I can't believe how fast! The digitals came out wonderfully! Thank you iMemories!

Date of experience: August 13, 2022
Sarah F. — iMemories Rep
over a year old

We’re delighted to hear about your recent experience with us! Thank you for taking the time to share!

Maine
2 reviews
0 helpful votes
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Memories saved
August 13, 2022

Very smooth easy process and amazing they were able to save the moldy VHS video of the birth of my second child. Awesome quality. On the pricey side, but great quality.

Date of experience: August 13, 2022
Sarah F. — iMemories Rep
over a year old

We are glad to hear we provided you with top-notch service! Thank you for taking the time to share!

Texas
2 reviews
1 helpful vote
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Digital videos were great
September 12, 2022

I am pleased with the quality of the digital videos made from my vhs tapes. However, I didn't know I was going to be required to pay monthly to contribute to view them. Is this explained up front? My husband lost his job and I'm canceling a lot of subscriptions. Can't pick this one up. Sad

Date of experience: August 13, 2022
Florida
1 review
0 helpful votes
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I think you should let you customers know this before charging and converting

Date of experience: August 13, 2022
Illinois
1 review
0 helpful votes
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Family memories
August 12, 2022

I send a box (from iMemories) if my old takes and got them back digitally so quickly and in an awesome format! I am getting ready to send more now! I highly recommend iMemories to transfer your old tapes!

Date of experience: August 12, 2022
Georgia
1 review
0 helpful votes
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This was so AMAZING!
August 12, 2022

Such a seamless easy process. I absolutely love having these videos digitally now so I can actually watch them and share them.

Date of experience: August 12, 2022
Sarah F. — iMemories Rep
over a year old

This is great to hear! Thank you for sharing your experience!

North Carolina
1 review
0 helpful votes
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Family Slides
August 12, 2022

The overall process was simple. I was a bit disappointed in the quality of some of the digital images. There were dust artifacts on quite a few images.

Date of experience: August 12, 2022
Maine
1 review
0 helpful votes
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Great way to save the memories
August 12, 2022

I had a great experience with imemories. Try let me know when my videos arrived there and gave updates on the progress. Everything was finished just as they said within the 2 weeks, and my originals were sent back. I only wish there was a way they could have done the 2 videos that had "copyrighted" material. Back in the day when we taped movies off the tv and then taped the kids over the movie. I don't care about the movies, just wish I could get the rest of the family videos. But they did what they said in the time they said they would. I definitely would recommend them.

Date of experience: August 12, 2022
Utah
1 review
0 helpful votes
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Excellent Service
August 12, 2022

Everything was completed just as outlined on the website without a hitch. Customer service was great.

Date of experience: August 12, 2022
Sarah F. — iMemories Rep
over a year old

The employees at iMemories will love to read the kind words you left about their service! Thank you for the feedback!

Virginia
1 review
0 helpful votes
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Another good experience
August 12, 2022

IMemories successfully converted 8mm film over 70 years old to digital at a very reasonable price. Customer service is excellent. It's easy to reach a knowledgeable person on the phone.

Date of experience: August 12, 2022
Sarah F. — iMemories Rep
over a year old

We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

New Jersey
1 review
0 helpful votes
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Great
August 12, 2022

Movies were developed in exquisite detail and I'm very satisfied.

Date of experience: August 11, 2022
Sarah F. — iMemories Rep
over a year old

We are so happy that you enjoyed your experience with us! We’re glad we could be of service and appreciate the kind words!

Hawaii
1 review
0 helpful votes
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Maui Now
August 11, 2022

Learning experience in getting to know how the program works. Awesome!

Date of experience: August 11, 2022
Sarah F. — iMemories Rep
over a year old

We are happy to hear it! Thank you for taking the time to leave a review!

Maryland
1 review
0 helpful votes
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Love it!
August 11, 2022

We are loving rewatching old memories! Very happy with how quickly we received our memories and the process was easy and secure. Highly recommend!

Date of experience: August 11, 2022
Sarah F. — iMemories Rep
over a year old

Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations!

New York
1 review
0 helpful votes
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Problem Resolved
August 11, 2022

I needed instructions to work on my albums and was given a chance to speak to more than one of your employees. Each one was patient, knowledgeable, and answered my many questions.

Date of experience: August 11, 2022
Illinois
1 review
0 helpful votes
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Mostly good
August 11, 2022

The time it took to digitize my items once received was fast as expected. The only thing was I was not made aware in any of the research I did that I would be charged to ship my items back to me. I knew I would be charged to ship them to Imemories but not back.
Also some type of estimate for digitize saving options such as flash drive, cloud etc would be helpful prior to ordering the box.

Date of experience: August 11, 2022
Massachusetts
1 review
0 helpful votes
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Memories
August 11, 2022

Very efficient and prompt did three batches and all the originals have ben returned too. Will do business with you again and recommend you to others

Date of experience: August 11, 2022
Sarah F. — iMemories Rep
over a year old

We appreciate the recommendation! Thank you for sharing your experience!

Oregon
1 review
0 helpful votes
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Overall pleased
August 11, 2022

I was are to view and download my digitized videos.the quality of the videos was not great, but I appreciate what I was able to see.

Date of experience: August 11, 2022
North Carolina
1 review
0 helpful votes
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Pleased with the process
August 11, 2022

This was easy to do and I am pleased with the results

Date of experience: August 11, 2022
Sarah F. — iMemories Rep
over a year old

This is great to hear! Thank you for sharing your experience!

Minnesota
2 reviews
0 helpful votes
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4 stars
August 10, 2022

Good, but very expensive. I didn't get the items sent back in time, so had to pay for postage. My son enjoyed it.

Date of experience: August 10, 2022
Florida
1 review
0 helpful votes
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Pleasant experience
August 10, 2022

This was a pleasant experience and I'm glad I finally did it.

Date of experience: August 10, 2022
Sarah F. — iMemories Rep
over a year old

This is great to hear! Thank you for sharing your experience!