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iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
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I thought I would never see these 8mm and 16 mm movies again! Received my movies in digital form as well as my reels back and I can't believe how fast! The digitals came out wonderfully! Thank you iMemories!
Very smooth easy process and amazing they were able to save the moldy VHS video of the birth of my second child. Awesome quality. On the pricey side, but great quality.
We are glad to hear we provided you with top-notch service! Thank you for taking the time to share!
I am pleased with the quality of the digital videos made from my vhs tapes. However, I didn't know I was going to be required to pay monthly to contribute to view them. Is this explained up front? My husband lost his job and I'm canceling a lot of subscriptions. Can't pick this one up. Sad
I think you should let you customers know this before charging and converting
I send a box (from iMemories) if my old takes and got them back digitally so quickly and in an awesome format! I am getting ready to send more now! I highly recommend iMemories to transfer your old tapes!
Such a seamless easy process. I absolutely love having these videos digitally now so I can actually watch them and share them.
This is great to hear! Thank you for sharing your experience!
The overall process was simple. I was a bit disappointed in the quality of some of the digital images. There were dust artifacts on quite a few images.
I had a great experience with imemories. Try let me know when my videos arrived there and gave updates on the progress. Everything was finished just as they said within the 2 weeks, and my originals were sent back. I only wish there was a way they could have done the 2 videos that had "copyrighted" material. Back in the day when we taped movies off the tv and then taped the kids over the movie. I don't care about the movies, just wish I could get the rest of the family videos. But they did what they said in the time they said they would. I definitely would recommend them.
Everything was completed just as outlined on the website without a hitch. Customer service was great.
The employees at iMemories will love to read the kind words you left about their service! Thank you for the feedback!
IMemories successfully converted 8mm film over 70 years old to digital at a very reasonable price. Customer service is excellent. It's easy to reach a knowledgeable person on the phone.
We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
We are so happy that you enjoyed your experience with us! We’re glad we could be of service and appreciate the kind words!
We are happy to hear it! Thank you for taking the time to leave a review!
We are loving rewatching old memories! Very happy with how quickly we received our memories and the process was easy and secure. Highly recommend!
Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations!
I needed instructions to work on my albums and was given a chance to speak to more than one of your employees. Each one was patient, knowledgeable, and answered my many questions.
The time it took to digitize my items once received was fast as expected. The only thing was I was not made aware in any of the research I did that I would be charged to ship my items back to me. I knew I would be charged to ship them to Imemories but not back.
Also some type of estimate for digitize saving options such as flash drive, cloud etc would be helpful prior to ordering the box.
Very efficient and prompt did three batches and all the originals have ben returned too. Will do business with you again and recommend you to others
We appreciate the recommendation! Thank you for sharing your experience!
I was are to view and download my digitized videos.the quality of the videos was not great, but I appreciate what I was able to see.
This was easy to do and I am pleased with the results
This is great to hear! Thank you for sharing your experience!
This is great to hear! Thank you for sharing your experience!
Answer: Hi Chi, We are unable to process tapes containing mold, we do not offer mold removal services. Please reach out with any questions at 1(800)845-7986 M-F 7AM-5PM AZ time (currently MST).
Answer: Hi Clara, All negatives, slides and prints are scanned to JPEG (. Jpg) files and have an output of a 6 X 4 image at 500-600dpi resolution.
Answer: Hi Elaine, We do not transfer audio to digital. We only transfer video files to digital files. Please let us know if you have any other questions.
Answer: They won't but Immure Records will. Just google them. They are awesome.
Answer: Hi Beatriz, Yes we will use the label on your original media for the title that appears on your media! Please let us know if we can be of any assistance at 1(800)845-7986 M-F 8AM-5PM AZ time (currently MST).
Answer: Hi Joe, We can use your titles and dates for the titles that appear online or on DVD/USB/Download. The tapes do appear online in the order they complete processing, but we do have an easy frag and drop organizing ability to move them if needed! Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Janelle, We can process these slides to USB drives! Checkout our website for the most up to date pricing and current promotions, or give us a call for assistance at 1(800)845-7986.
Answer: Hi Mark, We do not have any specific bulk pricing, at times for larger orders we may have the ability to offer a higher discount, please reach out for more detailed pricing information at 1(800)845-7986.


We’re delighted to hear about your recent experience with us! Thank you for taking the time to share!