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iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
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Doubtful but imemories proved themselves. Thank you for keeping my memories alive
I have been looking for an easy way to digitize my family's old footage for years. I'm so glad a friend turned me on to iMemories!
Seeing the old videos bring back some very wonderful memories and to hear my dads voice again is heartwarming and heartbreaking. I would highly recommend iMemories to all my friends and family
Good, good, good, good,, good, good, good, good, good, good, good
I received all films which have been converted. Very nice job. Thank u.
Sending in our videos and movies to imemories was so simple, and they were returned promptly and in excellent condition. I was so excited to see some footage online that I thought had been lost in the shuffle as we moved around on 3 continents for 20 years. It will be a grand time this Thanksgiving as our grandchildren and great's watch us and their parents grow up before our eyes on film. We're looking forward to that!
Satisfied with my purchase and customer service was great
The employees at iMemories will love to read the kind words you left about their service! Thank you for the feedback!
The digital files were quickly created and easy to access.
This is great to hear! Thank you for sharing your experience!
I have received the box of video's, CD's, etc.
I did want to check them but I have not had time, so I guess it is alright.
My older VHS tapes did not turn out as good as I had hoped for, however they were older and I sent them in a year or so ago. Anyway the quality seems to better for the more recent ones. I know you have restructured your prices, I do still appreciate your 50% off, and I am in the process of sending more. I work 5 days a week and only have weekends to do everything.
Thanks,
Theresa
As I suspect with many others, old video tapes of various vintages and types are squirreled away in the basement or attic. Getting them digitized was fantastic as I was able to live those precioius times again, and share with other friends and family. Do NOT delay. Get those memories saved forever! Worth every penny!
We really appreciate your detailed review and the fact that you took the time to provide this valuable feedback!
Very convenient. OK, OK, OK, OK, OK, OK, OK, OK, OK, OK, Ok
We appreciate the fantastic review and are glad we could be of service!
Not enough directions to know how to edit.( how to put them in correct order, how to delete, etc)
I am very pleased with having my old videos of family saved to digital format. I downloaded them from iMemories website & put them on external hard drives, but the best part was being able to share them with my adult grandchildren. They loved being able to click on a link to view them. I also extended the cloud service for a year.
We’re delighted to hear about your recent experience with us! Thank you for taking the time to share!
Should have done this years ago when my father was still alive.
Thank you for taking the time to share your experience, we so appreciate it!
Too expensive for what you get. I sent in 5 video tapes, only one was converted because they said the others had copyright issues. Fine, but they didn't even explain that that, they just sent them back with no explanation. I only found out because I inquired and they wanted to charge me for all 5.
I waited far too long to convert my old super 8 and vhs tapes from the 1990- early 2000's. We have loved how organized the album's came! Easy to use too! Incredible memories!
The employees at iMemories will love to read the kind words you left about their service! Thank you for the feedback!
Answer: Hi Chi, We are unable to process tapes containing mold, we do not offer mold removal services. Please reach out with any questions at 1(800)845-7986 M-F 7AM-5PM AZ time (currently MST).
Answer: Hi Clara, All negatives, slides and prints are scanned to JPEG (. Jpg) files and have an output of a 6 X 4 image at 500-600dpi resolution.
Answer: Hi Elaine, We do not transfer audio to digital. We only transfer video files to digital files. Please let us know if you have any other questions.
Answer: They won't but Immure Records will. Just google them. They are awesome.
Answer: Hi Beatriz, Yes we will use the label on your original media for the title that appears on your media! Please let us know if we can be of any assistance at 1(800)845-7986 M-F 8AM-5PM AZ time (currently MST).
Answer: Hi Joe, We can use your titles and dates for the titles that appear online or on DVD/USB/Download. The tapes do appear online in the order they complete processing, but we do have an easy frag and drop organizing ability to move them if needed! Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Janelle, We can process these slides to USB drives! Checkout our website for the most up to date pricing and current promotions, or give us a call for assistance at 1(800)845-7986.
Answer: Hi Mark, We do not have any specific bulk pricing, at times for larger orders we may have the ability to offer a higher discount, please reach out for more detailed pricing information at 1(800)845-7986.


Wow! Thank you so much for the feedback! We appreciate your business and hope to see you again soon!