Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of iMemories

iMemories

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


How would you rate iMemories?
grey stargrey stargrey stargrey stargrey star

iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,980
value
158
shipping
156
returns
82
quality
6,694
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Valerie Y.
Unfollow Valerie Y.
Share Review
Report Review

Doubtful
August 18, 2022

Doubtful but imemories proved themselves. Thank you for keeping my memories alive

Date of experience: August 18, 2022
North Carolina
1 review
0 helpful votes
Follow Cassie I.
Unfollow Cassie I.
Share Review
Report Review

Quick, Efficient and so rewarding!
August 18, 2022

I have been looking for an easy way to digitize my family's old footage for years. I'm so glad a friend turned me on to iMemories!

Date of experience: August 18, 2022
Florida
1 review
0 helpful votes
Follow Patricia U.
Unfollow Patricia U.
Share Review
Report Review

Video memories
August 18, 2022

Seeing the old videos bring back some very wonderful memories and to hear my dads voice again is heartwarming and heartbreaking. I would highly recommend iMemories to all my friends and family

Date of experience: August 18, 2022
Minnesota
1 review
0 helpful votes
Follow Michael S.
Unfollow Michael S.
Share Review
Report Review

Film
August 18, 2022

Good, good, good, good,, good, good, good, good, good, good, good

Date of experience: August 17, 2022
District of Columbia
1 review
0 helpful votes
Follow Lilly Q.
Unfollow Lilly Q.
Share Review
Report Review

I memories
September 16, 2022

I received all films which have been converted. Very nice job. Thank u.

Date of experience: August 17, 2022
Illinois
2 reviews
0 helpful votes
Follow Abigail S.
Unfollow Abigail S.
Share Review
Report Review

Memories We Can Enjoy - at Last!
August 17, 2022

Sending in our videos and movies to imemories was so simple, and they were returned promptly and in excellent condition. I was so excited to see some footage online that I thought had been lost in the shuffle as we moved around on 3 continents for 20 years. It will be a grand time this Thanksgiving as our grandchildren and great's watch us and their parents grow up before our eyes on film. We're looking forward to that!

Date of experience: August 17, 2022
Sarah F. — iMemories Rep
over a year old

Wow! Thank you so much for the feedback! We appreciate your business and hope to see you again soon!

Virginia
2 reviews
0 helpful votes
Follow Kathryn H.
Unfollow Kathryn H.
Share Review
Report Review

Memories
August 17, 2022

Satisfied with my purchase and customer service was great

Date of experience: August 17, 2022
Sarah F. — iMemories Rep
over a year old

The employees at iMemories will love to read the kind words you left about their service! Thank you for the feedback!

Delaware
1 review
0 helpful votes
Follow Victoria J.
Unfollow Victoria J.
Share Review
Report Review

Speedy return and service
August 17, 2022

The digital files were quickly created and easy to access.

Date of experience: August 17, 2022
Sarah F. — iMemories Rep
over a year old

This is great to hear! Thank you for sharing your experience!

Missouri
1 review
0 helpful votes
Follow Peggy M.
Unfollow Peggy M.
Share Review
Report Review

Peg
August 17, 2022

I like my dvd but I haven't been able to see them on line any more I thought I had 30 days to download them

Date of experience: August 16, 2022
Tennessee
1 review
0 helpful votes
Follow Theresa X.
Unfollow Theresa X.
Share Review
Report Review

I do like you service.
August 17, 2022

I have received the box of video's, CD's, etc.
I did want to check them but I have not had time, so I guess it is alright.

My older VHS tapes did not turn out as good as I had hoped for, however they were older and I sent them in a year or so ago. Anyway the quality seems to better for the more recent ones. I know you have restructured your prices, I do still appreciate your 50% off, and I am in the process of sending more. I work 5 days a week and only have weekends to do everything.
Thanks,
Theresa

Date of experience: August 16, 2022
Pennsylvania
1 review
0 helpful votes
Follow TL Q.
Unfollow TL Q.
Share Review
Report Review

So glad I did this
August 16, 2022

As I suspect with many others, old video tapes of various vintages and types are squirreled away in the basement or attic. Getting them digitized was fantastic as I was able to live those precioius times again, and share with other friends and family. Do NOT delay. Get those memories saved forever! Worth every penny!

Date of experience: August 16, 2022
Sarah F. — iMemories Rep
over a year old

We really appreciate your detailed review and the fact that you took the time to provide this valuable feedback!

New York
1 review
0 helpful votes
Follow Arkady M.
Unfollow Arkady M.
Share Review
Report Review

Perfect
August 16, 2022

Very convenient. OK, OK, OK, OK, OK, OK, OK, OK, OK, OK, Ok

Date of experience: August 16, 2022
Sarah F. — iMemories Rep
over a year old

We appreciate the fantastic review and are glad we could be of service!

Michigan
1 review
0 helpful votes
Follow M. Z.
Unfollow M. Z.
Share Review
Report Review

Expensive memories
September 15, 2022

Not enough directions to know how to edit.( how to put them in correct order, how to delete, etc)

Date of experience: August 16, 2022
Arkansas
1 review
0 helpful votes
Follow Glynda S.
Unfollow Glynda S.
Share Review
Report Review

Videos digitalized
August 15, 2022

I am very pleased with having my old videos of family saved to digital format. I downloaded them from iMemories website & put them on external hard drives, but the best part was being able to share them with my adult grandchildren. They loved being able to click on a link to view them. I also extended the cloud service for a year.

Date of experience: August 15, 2022
Sarah F. — iMemories Rep
over a year old

We’re delighted to hear about your recent experience with us! Thank you for taking the time to share!

Washington
2 reviews
0 helpful votes
Follow Joseph V.
Unfollow Joseph V.
Share Review
Report Review

Great
September 14, 2022

Great service! However, some photos need more organizing.
How can this be accomplish!

Date of experience: August 15, 2022
Wisconsin
1 review
0 helpful votes
Follow Mc U.
Unfollow Mc U.
Share Review
Report Review

Super 8 film converted to digital
August 14, 2022

Should have done this years ago when my father was still alive.

Date of experience: August 14, 2022
Sarah F. — iMemories Rep
over a year old

Thank you for taking the time to share your experience, we so appreciate it!

California
1 review
0 helpful votes
Follow Robyn R.
Unfollow Robyn R.
Share Review
Report Review

Not worth it
September 13, 2022

Too expensive for what you get. I sent in 5 video tapes, only one was converted because they said the others had copyright issues. Fine, but they didn't even explain that that, they just sent them back with no explanation. I only found out because I inquired and they wanted to charge me for all 5.

Date of experience: August 14, 2022
Vermont
1 review
0 helpful votes
Follow Julie B.
Unfollow Julie B.
Share Review
Report Review

Happy!
September 13, 2022

I waited far too long to convert my old super 8 and vhs tapes from the 1990- early 2000's. We have loved how organized the album's came! Easy to use too! Incredible memories!

Date of experience: August 14, 2022
New Jersey
1 review
0 helpful votes
Follow Joe O.
Unfollow Joe O.
Share Review
Report Review

1990's Family Videos
August 13, 2022

Excellent Customer service and excellent recovery of videos

Date of experience: August 13, 2022
Sarah F. — iMemories Rep
over a year old

The employees at iMemories will love to read the kind words you left about their service! Thank you for the feedback!

Bahamas
1 review
0 helpful votes
Follow Dana Q.
Unfollow Dana Q.
Share Review
Report Review

Great!
August 13, 2022

Everything was perfect! I do wish it didn't cost so much

Date of experience: August 13, 2022