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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,968
value
158
shipping
156
returns
82
quality
6,611
This company responds to reviews on average within 2 days

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7,376 reviews

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Texas
1 review
0 helpful votes
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Happy to revisit our life together
September 25, 2024

Never having done this before I think for the most part our overall experience was positive, however we were a little disappointed that there was not a conversation about editing, for instance when the movie taker turned the camera upside down that should have been edited out.

Date of experience: September 25, 2024
Texas
1 review
2 helpful votes
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Celebrating Their Dad
September 25, 2024

My partners dad passed away when he was 10 years old. The 2 older brothers that were able to spend more time with their dad. I was given a VHS of my partners first birthday. Their dad is on there, talking, laughing, just celebrating a happy moment. We wanted them to be able to hear their dad's voice again and see him at his best. We were able to surprise the brothers with this video and so many emotions were in the room when we showed them. What an amazing way to preserve a great memory and be able to not worry about having a VCR. Thank you all so much for helping making this happen for the brothers that lost their dad so young and miss him so much. We also were able to show our kids and they loved that they were able to see their grandfather in something besides pictures.

Date of experience: September 25, 2024
Texas
1 review
0 helpful votes
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Help to address 1 conversion
September 25, 2024

I have had 25 cassettes converted. All were good except 1 conversion. I sent an email to the service address about 10 days ago but have not received a response. Trying to find contact information has been difficult. I will try to find a phone number to call someone.

Date of experience: September 25, 2024
Stacey S. iMemories Rep
over a year old

Hi Randall, Thank you for taking the time to comment. We are not seeing that we have received any emails from you. We would be happy to assist you with any issues your are seeing with your memories! We want to ensure you have the best quality capture of your memories. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.

Missouri
1 review
1 helpful vote
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Process was smooth
September 25, 2024

Had 30+ year old VHS tapes that they had no issue converting. One tape (20+ years old) had multiple videos of our kids at different times. They separated them out separately in sub categories, which was great. Loved the experience, hope to catch a good % off though if you send more than one item, it can get expensive.

Date of experience: September 25, 2024
New York
1 review
0 helpful votes
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Pleased with their processing and with their quality of work.

Date of experience: September 25, 2024

Great Service!
April 5, 2024
Previous review

IMemories was able to digitize VHS-C tapes that another company said that they were unable to digitize, even when I talked to a representative to explain that I was able to view them on my VCR. In addition, iMemories offered to perform "redos" on tapes that had tracking and other problems to enhance their digital viewing at no extra cost to me. To say the least, I was very impressed and pleased.

Date of experience: April 5, 2024
Indiana
1 review
0 helpful votes
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Easy Process
September 25, 2024

The process and finish product were very satisfactory. I will use imemories for more conversions!

Date of experience: September 25, 2024
Mississippi
1 review
0 helpful votes
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Good service
September 25, 2024

Sent in several items. Everything was sent in a timely manner.

Date of experience: September 25, 2024
North Carolina
1 review
0 helpful votes
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It worked as described
September 25, 2024

It was fine, a little pricy but provided what I was looking for,. I would use them again. They can be trusted

Date of experience: September 25, 2024
New York
1 review
0 helpful votes
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Quick response from customer service. They assisted in making my experience easier by providing answers to my questions and adding tools to help me with downloading my home videos. Thank You! I will be sending additional videos for processing. I appreciate the 50% discounts.

Date of experience: September 25, 2024
New Jersey
1 review
0 helpful votes
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Very pleased
September 25, 2024

Easy process and surprised the entire family. It is truly a gift to go back and relive those moments together

Date of experience: September 25, 2024
Pennsylvania
1 review
0 helpful votes
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Great
September 25, 2024

Great to have my memories saved, easy and efficient, customer service is great

Date of experience: September 25, 2024
New York
1 review
0 helpful votes
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Quick, thorough service
September 25, 2024

No complaints here! Will be a returning customer. Their service was fast, the quality of the conversions was great, and I was able to access the videos as they were converted- didn't have to wait for them to all complete. I recommend!

Date of experience: September 25, 2024
Alaska
1 review
0 helpful votes
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Old technology now accessible
September 25, 2024

Sent in different forms of videos that we were unable to view with old equipment. So nice to have all our Memories on one place and be able to organize them into separate albums.

Date of experience: September 25, 2024
California
2 reviews
0 helpful votes
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Totally satisfied!
September 25, 2024

Everything they said they would do… they did. Was very pleased and recommend them to others.

Date of experience: September 25, 2024
Missouri
1 review
0 helpful votes
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Home movies
September 25, 2024

I haven't laughed so hard in ages! Seeing my toddlers antics (youngest now is 29!) My youngest saw herself as a 4 day old! She started crying with love.

Date of experience: September 25, 2024
California
1 review
0 helpful votes
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Amazing
September 25, 2024

Super easy process and quick service! 10/10 would recommend

Date of experience: September 25, 2024
Puerto Rico
1 review
0 helpful votes
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Great Value!
September 25, 2024

It was wonderful to see the memories of my past. There were other details and pictures of loved ones that have gone on, and that was indeed a blessing to see. I had forgotten how much information was stored! The footage was clear and well preserved.

Date of experience: September 25, 2024
Ohio
1 review
0 helpful votes
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Videos
September 25, 2024

The described cost at the beginning did not accurately reflect the final cost.

Date of experience: September 25, 2024
Stacey S. iMemories Rep
over a year old

Hi Janet, Thank you for your comment. At iMemories we want to ensure the integrity of your memories and that includes making sure they are returned to you. We do not store, discard or destroy any original media. We do note this on our website and in the Starter Guide included with the Safeship Kit. In order to keep the FedEx shipping rates as low as possible they are based on the number of items being returned instead of weight or destination. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.

Georgia
1 review
0 helpful votes
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Brings back memories
September 25, 2024

It's really awesome to see people that aren't with us anymore
We have really enjoyed it

Date of experience: September 25, 2024
Indiana
1 review
0 helpful votes
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Videos
September 25, 2024

I was pleased with the IMemories experience. It was easy and straightforward. Turnaround time was quick. I would give 4.5 stars for 2 reasons. 1) I wish you could have ability to view on TV app without paying monthly fee and 2) return postage of almost $25 was a lot

Date of experience: September 25, 2024