Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
All of my formats were converted as promised and I have been able to download them successfully. I plan on keeping them on the cloud for sharing for the time being but I also now have them on my computer forever. Thank you.
The people at iMemories did a fantastic job turning my memories into digital formats. I would use them again.
I had a very good experience with iMemories. I had a mixture of Hi8s, DVDs and VHS tapes that I needed converted to digital format so I researched a few different companies that offered this service. I chose iMemories because it offered what I needed at a very competitive price. Boy did it ever deliver! I am very happy with the service provided and would highly recommend it to anyone looking to digitize their old memories.
I had my wedding dvd converted to digital in only a few days.
I am happy to have my videos converted to digital, but it is also somewhat confusing when trying to download them to my own device. Sometimes only a part of the recording downloads, and I cannot see any progress bar to judge what is going on. This aspect of the service could use some improvement, but the overall result is very good. And the customer service is certainly responsive and wants to be helpful.
The download function was a little clunky, otherwise generally satisfied.
Omg! I'M Blown Away! Of the pictures of my family! Thanks! I shared them!
Have sent lots of different media to IMemories! Had photos, slides, tapes, etc and all have been digitized and stored successfully. Always get the originals back within days. Still have more to send….
Very professionally run. Fast seamless service. Great follow up
Videos were converted quickly to digital format. It's been fun seeing there videos I no longer had access to until now.
I wanted to have this video on a USB port and it never came. I only received it in an email and have it on my desktop.
Can you please provide it to me on a USB port? I thought that that was one of my selections.
Mary Ann Olson
Excellent work to help preserve our family memories.
Thank you
All as expected and quick to convert my videos. Loved the fast response and getting my videos back to me. A must try experience.
Easy process and good communication! I would use their services again.
We are so happy with finally getting many cherished videos safely digitized. It was so easy dealing with Imemories!
Wonderful experience with iMemories! Professional service and courteous and friendly staff. Love it!
Answer: Hi Chi, We are unable to process tapes containing mold, we do not offer mold removal services. Please reach out with any questions at 1(800)845-7986 M-F 7AM-5PM AZ time (currently MST).
Answer: Hi Clara, All negatives, slides and prints are scanned to JPEG (. Jpg) files and have an output of a 6 X 4 image at 500-600dpi resolution.
Answer: Hi Elaine, We do not transfer audio to digital. We only transfer video files to digital files. Please let us know if you have any other questions.
Answer: They won't but Immure Records will. Just google them. They are awesome.
Answer: Hi Beatriz, Yes we will use the label on your original media for the title that appears on your media! Please let us know if we can be of any assistance at 1(800)845-7986 M-F 8AM-5PM AZ time (currently MST).
Answer: Hi Joe, We can use your titles and dates for the titles that appear online or on DVD/USB/Download. The tapes do appear online in the order they complete processing, but we do have an easy frag and drop organizing ability to move them if needed! Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Janelle, We can process these slides to USB drives! Checkout our website for the most up to date pricing and current promotions, or give us a call for assistance at 1(800)845-7986.
Answer: Hi Mark, We do not have any specific bulk pricing, at times for larger orders we may have the ability to offer a higher discount, please reach out for more detailed pricing information at 1(800)845-7986.


Hi Mitchell, Thank you for this thoughtful review! We are so happy to hear it!