Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of iMemories

iMemories

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


How would you rate iMemories?
grey stargrey stargrey stargrey stargrey star

iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,978
value
158
shipping
156
returns
82
quality
6,684
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

We monitor reviews for authenticity

Tennessee
1 review
0 helpful votes
Follow Lisa D.
Unfollow Lisa D.
Share Review
Report Review

Thank you
July 2, 2023

We are very happy that Y'all provided the service to us and we are enjoying our past memories

Date of experience: July 2, 2023
New York
1 review
0 helpful votes
Follow Lisa R.
Unfollow Lisa R.
Share Review
Report Review

Thank you
July 2, 2023

Thank you for the great job I just feel like we paid over a thousand dollars we should not have to pay for a year to store them it seems like you are nickle and diming - it is hard to manage and organize so many slides

Date of experience: July 2, 2023
Massachusetts
1 review
0 helpful votes
Follow Tracy U.
Unfollow Tracy U.
Share Review
Report Review

Wedding video
August 1, 2023

It took longer than I expected to get the box to mail it in, which then made me have to rush my order, which then made the cost higher than expected.

Date of experience: July 2, 2023
Minnesota
1 review
0 helpful votes
Follow Michael P.
Unfollow Michael P.
Share Review
Report Review

Great service
July 2, 2023

Efficient service and helpful, friendly service staff. I've submitted over 100 family video tapes on three separate orders and all have gone perfectly. My final batch was just returned to my safely.

Date of experience: July 2, 2023
Indiana
1 review
0 helpful votes
Follow jennifer N.
Unfollow jennifer N.
Share Review
Report Review

Great experience
July 2, 2023

This was a great experience! Everything turned out great and products were returned to me quickly.

Date of experience: July 2, 2023
District of Columbia
1 review
0 helpful votes
Follow Amanda V.
Unfollow Amanda V.
Share Review
Report Review

The iMemories process is so simple and exciting, I'd recommend it as the best way to convert your tapes to digital. They send you a box full of packing materials to send your tapes in - I trusted then completely and my digitized videos were perfect.

Date of experience: July 1, 2023
California
1 review
0 helpful votes
Follow Clydene Z.
Unfollow Clydene Z.
Share Review
Report Review

Thrilled
July 2, 2023

I had videos of my children that I hadn't remembered taking. I am so happy, this was a great experience.

Date of experience: July 1, 2023
Ohio
1 review
0 helpful votes
Follow Joe I.
Unfollow Joe I.
Share Review
Report Review

Pleased with the results
July 1, 2023

I sent some of my 8mm videotapes, primarily for a trial run. The results were very good and I plan, now to sort through all of my videos and send another group.

Date of experience: July 1, 2023
Texas
1 review
0 helpful votes
Follow Cathy N.
Unfollow Cathy N.
Share Review
Report Review

Yes I got a dvd
July 1, 2023

Good
I didn't understand the difference of having them online and just ordering a dvd. Got to see both ways. Just sent off my third batch. Will continue to use I memories

Date of experience: July 1, 2023
Florida
1 review
0 helpful votes
Follow Gabrielle A.
Unfollow Gabrielle A.
Share Review
Report Review

Family memories
July 1, 2023

The process was so easy and I am very pleased with the services. Thank you iMemories

Date of experience: July 1, 2023
Texas
1 review
0 helpful votes
Follow Shayne S.
Unfollow Shayne S.
Share Review
Report Review

GREAT hassle free experience
July 1, 2023

These film pros are very professional and was very informative before going thru with them. Made me think and i felt really confident on sending the my sentimental tapes across the states and have them work on them

Date of experience: July 1, 2023
Kansas
1 review
0 helpful votes
Follow Peggy I.
Unfollow Peggy I.
Share Review
Report Review

Fast turnaround
July 1, 2023

Happy glad I chose imemories for the job. Will treasure

Date of experience: July 1, 2023
New York
1 review
0 helpful votes
Follow curtis L.
Unfollow curtis L.
Share Review
Report Review

Not what I expected
July 31, 2023

I thought that iMemories would improve the quality of my 8mm movies, they really didn't improve the quality. While it's nice to have them available on line for family, I wasn't impressed with the final product.

Date of experience: July 1, 2023
Colorado
1 review
0 helpful votes
Follow Mike Q.
Unfollow Mike Q.
Share Review
Report Review

Good service
July 1, 2023

I chose imemories after looking into local options and finding good reviews and lower prices.

Date of experience: July 1, 2023
New Jersey
1 review
0 helpful votes
Follow Melisa L.
Unfollow Melisa L.
Share Review
Report Review

Precious memories restored!
July 1, 2023

Sent 40 old vhs-c and mini dv tapes to be converted. Unfortunately they did not repair the two that were broken, surprisingly. However the ones they did convert were great. Some quality issues but overall a good experience for a good price with coupon. Everything was returned in excellent condition. Just wasn't happy they covered my labels with their own codes so now I can't view which tape is which.

Date of experience: July 1, 2023
Illinois
1 review
0 helpful votes
Follow Kem T.
Unfollow Kem T.
Share Review
Report Review

KC Memories
July 1, 2023

Very easy to order the packet and send back. We have watched the videos and are pleased with how the turned out.

Date of experience: July 1, 2023
Michigan
1 review
0 helpful votes
Follow Kelly P.
Unfollow Kelly P.
Share Review
Report Review

Home movies
July 1, 2023

Very easy with the process of sending in the tapes.

Date of experience: July 1, 2023
Tennessee
1 review
0 helpful votes
Follow Jill U.
Unfollow Jill U.
Share Review
Report Review

Very happy
June 30, 2023

Very satisfied with the easy process. All tapes/videos returned safely to me. I was happy with the price and quality as expected.

Date of experience: June 30, 2023
Texas
1 review
0 helpful votes
Follow Cheryl C.
Unfollow Cheryl C.
Share Review
Report Review

Very unhappy with price and fine print. Not what they advertise to be!

Date of experience: June 30, 2023
Pennsylvania
1 review
0 helpful votes
Follow Jobin Z.
Unfollow Jobin Z.
Share Review
Report Review

Nothing but good things to say
June 30, 2023

Fantastic experience with iMemories. Highly recommend.

Date of experience: June 30, 2023