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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,980
value
158
shipping
156
returns
82
quality
6,694
This company responds to reviews on average within 2 days

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7,376 reviews

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New York
1 review
0 helpful votes
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Good for what they are
July 6, 2023

Overall a good service that does what they promise at a decent price. I misunderstood some of the "rules" and a couple of my videos could not be converted. With a single email to customer service that share of my charge was refunded. I just wish their disclosures were a little more clear so I didn't bother sending those in the first place.

Date of experience: July 6, 2023
Virginia
1 review
0 helpful votes
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I sent my video tapes without knowing anything about I-memories using blind faith. I was satisfied that the process was done in as promised. My daughter will now be sending her tapes to be digitized.
Thank you for the opportunity to preserve these memories.

Date of experience: July 6, 2023
New York
1 review
0 helpful votes
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Curran photos
August 5, 2023

Very unhappy with the experience. Would not recommend to others!

Date of experience: July 5, 2023
Heather P. — iMemories Rep
over a year old

Hi Hilda, Thank you for working with us to help make things right! As discussed we've sent DVDs of your media. Please let us know if there is anything we can do to help at 1(800)845-7986.

South Carolina
1 review
0 helpful votes
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Janis T. Scriven
July 5, 2023

The process was simple and the outcome was fabulous.
The process was done in a timely manner.
Really enjoyed the picture quality of the digital results.

Date of experience: July 5, 2023
Indiana
1 review
0 helpful votes
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Great experience!
July 5, 2023

The ordering process was easy and the end result is fantastic! I'm thrilled to see photos of my mom and dad's wedding and of relatives now long gone.
I emailed questions to Customer Service a couple of times and got immediate and accurate replies. Absolutely a great experience all around!

Date of experience: July 5, 2023
Colorado
2 reviews
0 helpful votes
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NO AUDIO!
August 4, 2023

The small tape of husband's memorial has no audio... where is the sound?

Date of experience: July 5, 2023
Heather P. — iMemories Rep
over a year old

Hi Kathy, We see the tape was reviewed and audio was obtained! Please reach out if we can be of any assistance at 1(800)845-7986.

Oregon
1 review
0 helpful votes
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I thought the pricing was a bit high but I am satisfied with the end results

Date of experience: July 5, 2023
California
1 review
0 helpful votes
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Love It!
July 5, 2023

Service was great and the videos came out amazing. We will Definitely send the rest of our tapes!

Date of experience: July 5, 2023
Florida
1 review
0 helpful votes
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Redo of digitization
July 5, 2023

The digitization came out perfect. I was afraid that the original video tape had deteriorated such that I would not be able to have a digital copy. Thank you for redoing it knowing that the original digitization had been unsuccessful.

Date of experience: July 5, 2023
Arkansas
1 review
0 helpful votes
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Not satisfied
August 4, 2023

I will be calling and speaking to someone directly.

Date of experience: July 5, 2023
Ohio
2 reviews
0 helpful votes
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Priceless!
July 5, 2023

The most recent round I had sent in to be digitized are 60 65 years old. To see my grand parents and my dad and aunts so young, ahhhh my heart, priceless!

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Date of experience: July 5, 2023
Maryland
1 review
0 helpful votes
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VHS to digital
July 5, 2023

Great job- love it! Process was easy and inexpensive. Walked me through what to do. Timely.

Date of experience: July 5, 2023
Illinois
1 review
0 helpful votes
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Did what was described
July 5, 2023

The service did what was described. I wish the UI for downloading photos was a bit better. It's not obvious how you can download them all at once.
I was also looking to not receive the physical copies back, but that wasn't an option.
Once iMemories received the photos the scanning was fast and I had no problems.

Date of experience: July 5, 2023
Kenya
1 review
0 helpful votes
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Great memories now
July 5, 2023

Very well done and service appreciated. The turn around was very good.

Date of experience: July 5, 2023
South Dakota
1 review
0 helpful votes
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3rd order
July 5, 2023

Service performed timely and my refund was processed timely for some blank tapes and ones that contained copywrited material that didn't get processed when I called.

Date of experience: July 5, 2023
North Carolina
1 review
1 helpful vote
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Absolutely fantastic
July 5, 2023

I am beyond excited about having our family videos available digitally. So many memories that had slipped my mind brought so much joy to our lives after getting the videos converted. Thank you

Date of experience: July 4, 2023
Illinois
1 review
0 helpful votes
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Easy process
July 4, 2023

The process of sending the tapes and getting the digital videos back was really easy and such a time saver.

Date of experience: July 4, 2023
Michigan
1 review
0 helpful votes
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Easy
July 4, 2023

We had so much fun watching our wedding video again!

Date of experience: July 4, 2023
Colorado
4 reviews
0 helpful votes
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Pirman memories
July 4, 2023

I loved watching the films from when my children were young
Thank you for doing this. Now to copy them to usb or cds

Date of experience: July 4, 2023
Mississippi
1 review
0 helpful votes
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Memory Lane
July 4, 2023

I have put off digitizing my childhood memories for fear of them getting lost or ruined; and the cost. I have been very happy with the care they have taken of my reels, and the quality of their final product. It has been worth the money ( investment), and I will continue to use this company in the future!

Date of experience: July 4, 2023