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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,980
value
158
shipping
156
returns
82
quality
6,694
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

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Georgia
1 review
0 helpful votes
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Sweet Memories
July 7, 2023

The process was relatively easy and something I've wanted to do for a long time. I now have the iMemories app on our tv, so we can watch old videos easily whenever we want. I can also share them with my adult children and family. Happy with the purchase!

Date of experience: July 7, 2023
Indiana
1 review
0 helpful votes
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Excellent!
July 7, 2023

I love all my videos and just how easy it is to access them anytime! All organized and dated makes it easy to find!

Date of experience: July 7, 2023
New York
1 review
0 helpful votes
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I LOVE THIS
July 7, 2023

Nice to bring old memories back! It was a great investment.

Date of experience: July 7, 2023
District of Columbia
1 review
0 helpful votes
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Amazing service
July 7, 2023

I had been meaning to transfer my old home VHS videos into digital format for years, but thought it would be a hassle. This was seamless and so easy- I'm so appreciative of this service. It was affordable and so incredibly easy! Highly recommend!

Date of experience: July 7, 2023
Michigan
2 reviews
0 helpful votes
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I cannot express the feelings I had besides joyful crying when I saw and heard my Fathers voice on these old videos. He shared memories that I had not see of my children when he watched them while I was working. Priceless!

Date of experience: July 6, 2023
New York
2 reviews
0 helpful votes
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Not happy
August 5, 2023

Got a lot of pixelated. Missing portions of video. Seeing repeated video. Still looking over videos. Not satisfied with quality.

Date of experience: July 6, 2023
Texas
2 reviews
0 helpful votes
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Lampe family
July 6, 2023

Excellent! Second order: unable to view photos or vides in in app after this order sent to me. Prior to this, I have been able to view photos and videos in the iMemories app. Please advise.

Date of experience: July 6, 2023
New York
1 review
0 helpful votes
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Cherished memories
July 6, 2023

Love the experience brought me such joy to go back and see the memories and people who are no longer with us

Date of experience: July 6, 2023
New Mexico
3 reviews
0 helpful votes
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Review
July 6, 2023

Great experience, timely responses, completely satisfied

Date of experience: July 6, 2023
Louisiana
1 review
0 helpful votes
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Wonderful Results
July 6, 2023

I am thrilled at the quality of these digital files! All files are labeled as they were on the original VHS Tapes, so they are easy to catalogue. My family is so happy to be able the watch the videos on their own devices!

Date of experience: July 6, 2023
Illinois
1 review
0 helpful votes
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Lost and Found at Last
August 5, 2023

Our box got lost at the warehouse, and it took about six months to find them.

But they recovered our VHS wedding tapes and our mini camcorder baby videos. Priceless!

Date of experience: July 6, 2023
Heather P. — iMemories Rep
over a year old

Hi Donna, We see your order delivered to us in March 2023 with your father's email address inside, we inventoried and sent our quote email to his email address as we use what is included inside the box. It did take time to locate the quote, with us moving the quote to your personal email in May. We truly take pride in never losing any materials in our facility with the integrity processes we have in place. Please do not hesitate to reach out with any questions or concerns at 1(800)845-7986.

Illinois
1 review
0 helpful votes
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Easy and as Expected
July 6, 2023

I packed up my 8 mm, videos, and video camera recordings - all from years past - in the boxes provided by iMemories. Dropped them off at the local Mailboxes and Parcel Depot; waited for email from iMemories for progress on my order or used the app to find out progress. My original movies, etc. and DVDs that I ordered were returned in a timely manner. So excited to watch! Gave me and others great pleasure to watch. I have the "share" option and have the videos on line in the app, as well. IMemories comes through with all they say they will do. The finished product is great!

Date of experience: July 6, 2023
Indiana
1 review
0 helpful votes
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Easy
July 6, 2023

The service is really convenient and worked great. The whole process is a breeze and the videos extracted from the VHS tapes are wonderful.

Date of experience: July 6, 2023
South Carolina
1 review
0 helpful votes
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Wonderful experience
July 6, 2023

I cannot express in words how pleased I was with the service Imemories provided. They were able to digitize old home movies that the "other company" could or would not. Their services was prompt, their digitized videos are fabulous and the joy it brought to my heart, just watching the first one, was worth every dollar spent (and more). The videos are easy to share with family and my kids (all grown up now) have spent hours watching and just love them. I had a question with my order and they responded to me within the hour with a solution based on my satisfaction. I am so happy that I had this done! I would highly recommend anyone who has old home videos to get this done. There is nothing like hearing voices and laughter of family and friends from long ago.

Date of experience: July 6, 2023
California
1 review
0 helpful votes
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My memories
July 6, 2023

I enjoyed seeing family both young and old.
However I misunderstood how I would receive
Them I thought they would be on cd not viewable on the phone. I would like to have them put on them but don't know how to order.
I still have not received my originals. Thank you

Date of experience: July 6, 2023
District of Columbia
1 review
0 helpful votes
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Great service friendly agents
July 6, 2023

When I messaged iMemories about a billing issue that was my own doing, they were very helpful. They fixed the issue right away. Great job doing the digitizing as well. Well done iMemories!

Date of experience: July 6, 2023
Georgia
2 reviews
0 helpful votes
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Thank you Thank you
July 6, 2023

I had sent my vhs-c tapes in to Imemories after reading the great reviews. My tapes were in very bad condition. But it had an important vacation trip from back in the early 90's. It was the last time we were on vacation with my wife's parents. Her parents are now deceased so this is a memory she wanted to cherish. Imemories did a fantastic job restoring the video to the best of their ability and we now have the video back and downloaded digitally forever to keep. Thank you Imemories we are forever grateful.

Date of experience: July 6, 2023
Maryland
1 review
0 helpful votes
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Did exactly what I wanted
July 6, 2023

Sent them 19 vhs. They put online. I downloaded to a flash drive. They sent my tapes back. Exactly what I needed.

Date of experience: July 6, 2023
Massachusetts
1 review
0 helpful votes
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Old 8 mm movies
July 6, 2023

I am very pleased with the quality of the 8 mm movies from over 40 years ago that I received from iMemories! Brought back many memories and now those memories can be shared with others.

Date of experience: July 6, 2023
Florida
1 review
0 helpful votes
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Great job!
July 6, 2023

Great Job! I am very happy with my order and I will definitely use them again

Date of experience: July 6, 2023