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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,980
value
158
shipping
156
returns
82
quality
6,694
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

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Pennsylvania
1 review
1 helpful vote
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Excellent overall!
July 24, 2023

Very professional and quickly processed. Excellent customer service even returned my phone calls!
I have used this company, not once but twice!

Date of experience: July 24, 2023
Nebraska
1 review
1 helpful vote
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Special memories
July 24, 2023

Thanks for doing such a great job! I got my digital versions quicker than expected!

Date of experience: July 24, 2023
Florida
1 review
2 helpful votes
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Memories
July 24, 2023

They came out very good. I trust them with my films.

Date of experience: July 24, 2023
Indiana
1 review
0 helpful votes
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Poor quality
August 23, 2023

Some of the tapes were poor quality and I know they were good when I last saw them.

Date of experience: July 24, 2023
Maryland
1 review
2 helpful votes
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Quick and easy
July 24, 2023

I received a box in the mail, filled it with our home video tapes and took it to FedEx. Within a week my first video appeared in my account, and within three weeks the process was completed. I am very happy with this service.

Date of experience: July 24, 2023
New York
1 review
0 helpful votes
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Good product
July 24, 2023

Satisfied with the service and conversion of all the media I sent in. Turnover time was fairly quick.

Date of experience: July 24, 2023
Georgia
1 review
0 helpful votes
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Everything perfect
July 24, 2023

Communication and product were exceptional. IMemories did not disappoint.

Date of experience: July 24, 2023
Georgia
1 review
0 helpful votes
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Good
July 24, 2023

Good service. No problem everything went just as advertised.

Date of experience: July 23, 2023
Nevada
1 review
0 helpful votes
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Thank you
July 24, 2023

I love looking back on my memories. It has given me such joy.

Date of experience: July 23, 2023
Oregon
1 review
0 helpful votes
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I received an 8mm film reel from a family member, but was unable to view it. Very happy to have imemories convert it to to digital. Now I can see videos of myself as a baby

Date of experience: July 23, 2023
California
1 review
0 helpful votes
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Super easy
July 23, 2023

I Memories made everything so easy. I was so happy. I called with questions & spoke with an amazing person who helped me. I totally recommend them. I'm anxious to finish converting our VHS

Date of experience: July 23, 2023
Michigan
2 reviews
0 helpful votes
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Love the memories
July 23, 2023

No problem. Loved the DVD's. But I have to put them on the computer yet. They are on the laptop. Love to see the memories,. I will have more to send to you.

Date of experience: July 23, 2023
Michigan
2 reviews
0 helpful votes
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My memories are great!
July 23, 2023

It was great! It was easy to send the videos in the package provided. It did not take a long time to receive the digital images

Date of experience: July 23, 2023
California
1 review
0 helpful votes
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Awesome!
July 23, 2023

These were memories that I never thought I'd have again, never thought I'd see again. Thank you imemories, you're invaluable.

Date of experience: July 23, 2023
Texas
1 review
0 helpful votes
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My babies
July 22, 2023

We are loving watching these precious memories together as a family.

Date of experience: July 22, 2023
California
1 review
0 helpful votes
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N
August 21, 2023

I thought the photos would be clearer or a new photo retake and I still hadn't reviewed my originals

Date of experience: July 22, 2023
New Mexico
1 review
3 helpful votes
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Memories
July 22, 2023

I love my memories. I had not realized that to continue watching them, I would need to pay a monthly subscription fee. That was disappointing.

Date of experience: July 22, 2023
Arizona
1 review
1 helpful vote
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Excellent service and experience!
July 22, 2023

It was challenging to give anyone my photos, newspaper clippings, certificates, etc., to digitize as some are old and some are fragile. They turned out very well and I've had great response when sharing with family! The customer service has been incredible! I appreciate iMemories team and all they've done for me!

Date of experience: July 22, 2023
Maryland
1 review
0 helpful votes
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Pleased
July 22, 2023

I was initially nervous about sending off my only prints of these films but iMemories was professional, reliable, dependable and easy to use. I was easily able to access my digitized films. The service is easy to use, fast and dependable

Date of experience: July 22, 2023
Illinois
1 review
0 helpful votes
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Super simple process. Was anxious about sending all my memories in a box to "who knows where?" but evidently it arrived. :) In 33 years, we've never watched any of the movies we shot. We're watching now!

Date of experience: July 21, 2023