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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,980
value
158
shipping
156
returns
82
quality
6,694
This company responds to reviews on average within 2 days

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7,376 reviews

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Wisconsin
1 review
0 helpful votes
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Surprise after coming in
August 31, 2023

It would be nice to know the charges before sending in film. I sent in my films and I only knew I'm the price tk send them in. I felt deceived that the prices was inclusive to convert and send in. Then there was a cost for each set of tapes and an additional charge to be able to keep them on a stick or I would have to pay some sort of subscription. It makes sense to have the fees for what you do, however… be a little more up front about it…

Date of experience: August 1, 2023
California
1 review
0 helpful votes
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Happiness
August 1, 2023

I I'm very happy with the outcome!, it brought a lot of memories to me and my family, my mother passed away in April of this year 2023 and those were her greatest treasures it was my job to get them and not have them spoil to the point of not be able to see the gem

Date of experience: August 1, 2023
Illinois
2 reviews
0 helpful votes
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Great over all
August 1, 2023

The easiest solution to converting old videos. I been just confused as to how to do so till this popped up on tick tok just in time for graduation for my Nicese. I do wish there was a way to turn in lat videos I tried to turn them all in but the most important ones wher turned in. Other then that I wish the company took PayPal as well that was the only thing I could complain about.

Date of experience: August 1, 2023
Ohio
1 review
0 helpful votes
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Extract your pics from the zip file
August 31, 2023

I had never used a zip file before and couldn't get the pictures transferred into a file that could be attached to a walmart picture order. Calling your customer service was a waste of time. I had to figure it out on my own and all it took was extracting it from the zip file into a new folder. I think it is unacceptable that something so simple couldn't have been told to me by your customer service department. I wasn't aware of "extracting" having never needed to have done it before. When I had pictures made, lots of stuff was cut off because the 4 x 6 was made making the sides the 6". I assume you would say this is walmart's issue not yours. It also took too long to get my slides back. I will cherish the pics, but overall was disappointed in the process.

Date of experience: August 1, 2023
Florida
1 review
0 helpful votes
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Very pleased!
August 1, 2023

I have been wanting to do this for a long time but was nervous to ship my tapes out of state. I was also worried that my tapes were damaged from years of being in storage. Imemories was amazing, my tapes were tracked every step of the way, the quality of my memories is fantastic and the whole process was super easy. I highly recommend them!

Date of experience: August 1, 2023
North Carolina
1 review
0 helpful votes
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Easy access
August 1, 2023

Love the easy access to these digitized memories, so much easier than discs or tapes. Have sent links to several friends and family. Most family members don't have tape or disc players anymore, so excellent for sharing old family events and celebrations.

Date of experience: August 1, 2023
Pennsylvania
1 review
0 helpful votes
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Process easy and fast
August 1, 2023

Great experience! Tapes were received and processed well before promised window. Prices were competitive. (grab a 50% off deal). Originals received back with no problem. Tracking available both with sending and receiving. Live updates available in your online account as they are processed! Highly recommend!

Date of experience: August 1, 2023
California
1 review
0 helpful votes
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I am nit technical with computers and called and they were super helpful getting my order and how to figure everything out. Thank you

Date of experience: July 31, 2023
Virginia
1 review
1 helpful vote
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Memories
July 30, 2023

Part of the videos are very poor quality while others are great. All videos taken with the save camcorder and stored the same. Not sure what happened here.

Date of experience: July 30, 2023
Georgia
1 review
0 helpful votes
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Digitized VHS Tape
August 27, 2023

Sending my item to be digitized was easy. Getting it back was a long drawn out process. They changed the way I could pay for my purchase and repeatedly said my credit card wasn't valid when in fact it was. The price was jacked up from what I was originally told. After finally speaking with someone they emailed me the "videos" so I could review them. After a certain amount of time they want you to subscribe to a monthly service. NOPE! I did get back my VHS tape. Definitely not what I expected.

Date of experience: July 28, 2023
New Jersey
1 review
1 helpful vote
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Satisfied
July 27, 2023

Very easy to work with. Everything was transferred to the app very quickly, faster than anticipated.

Date of experience: July 27, 2023
Louisiana
1 review
1 helpful vote
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Very Happy
July 27, 2023

Very happy with the help we got and the product. Thanks

Date of experience: July 26, 2023
California
1 review
3 helpful votes
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IMemories Can Be Trusted!
July 26, 2023

I recently sent valuable old VHS tapes to be converted. They had them online in a timely manner, letting me know the status along the way. I just received my originals, wrapped securely. This is the 3rd or 4th time I have sent family photos and slides. I am very pleased with iMemories and wouldn't use any other service!

Date of experience: July 26, 2023
California
1 review
2 helpful votes
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Ordering with ease!
July 25, 2023

With such a large order of wonderful and generational memories, I was overjoyed I could order a portion at a time instead of the entire box I had prior felt very satisfied filling!

Date of experience: July 25, 2023
California
1 review
1 helpful vote
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The Greeks valued heroic deeds in a lifetime. They knew that the stories told of their heroic deeds would survive themselves long after anyone who knew them, or could bear witness to their heroic deeds. Through the stories written or orally told about their heroic deeds, each person lived on through out history after their death. A life well lived, Preserved in an oral or written history.

IMemories gives each of us a way to preserve our personal history over time, as the Greeks valued. An important event, a smile, a laugh, or poignant moment captured digitally. A family tradition that survives our lifetime. A slice of immortality preserved in time.

Date of experience: July 25, 2023
West Virginia
1 review
1 helpful vote
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Great customer service
July 25, 2023

Everyone was very helpful and nice whenever I needed something.

Date of experience: July 25, 2023
Florida
1 review
0 helpful votes
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Great
July 25, 2023

Great memories converted to digital. Still haven't received my original tapes though.

Date of experience: July 25, 2023
Montana
1 review
1 helpful vote
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Overall it was a very good experience. I would recommend them to friends and family

Date of experience: July 24, 2023
California
1 review
1 helpful vote
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Great service
July 24, 2023

Have not seen all the videos but the few I have seen are great! Would use them again

Date of experience: July 24, 2023
Illinois
1 review
0 helpful votes
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Mixed reviews
August 23, 2023

I sent several types of media, old Duper 8 which came back as I expected based on its age, Polavision tapes and they were a little faded. I also sent a VHS tape which was disappointing, the tracking was off for the entire film, I would have thought there was a way to adjust the tracking.

Date of experience: July 24, 2023