Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Over 50 years ago, 8mm film is how memories were recorded. I had a 8mm projector that I would set up occasionally to view. In the 1980's, VCR cameras came out and those old 8mm canisters were stored, and moved, and stored, and moved and stored some more. IMemories helped return those old recorded moments in a usable format to share with family and friends again.
Long overdue on my bucket list were the digitization of dozens of videos in several analog formats. Over six months, I sent three different shipments to iMemories. Within a couple of weeks each time, my results were loaded onto their portal for viewing. Super thankful to iMemories for converting these cherished memories! One note: they don't convert old audio cassette tapes. Or at least they didn't convert mine.
It was great to see my children when they were babies. Only one of my videos of my oldest son's first steps couldn't be saved from the videos, and I am not sure why but otherwise the experience has been easy and effortless.
I love iMemories HOWEVER I did notice that the end of my videos get cut off with 2-3 seconds remaining which doesn't seem like much but if something happens right at the end or someone says something at that moment, it gets interrupted. I hope this can be corrected.
I'm so happy to be able to see videos that I haven't seen for years
Experience good - a bit tough to understand pricing on website
I am a first time customer. The cost was high only due to the fact I didn't have my old tapes labeled by the minute. Of the 4 tapes I sent I may have 30-40 min to convert and save. What I have will be treasured. Wish it wasn't so expensive or I would do more
Was skeptical at first sending all of these 8mm movies 50 years old and slides the same age and videos of my kids. I was amazed what they did they look amazing all on one flash stick or I can see them on line. Great job I Memories. Take that pile of videos and movies you will never look at and do this you won't regret it.
After gathering 4 VHS tapes of family events, it took me about 2 years to send them to iMemories. I was worried about the tapes being lost; foolish worry since I had absolutely no way to view the tapes! Finally, sent them out and I'm so glad I did. It has been wonderful to see my son, who is now 36, at his third birthday party. Given the age of the tapes, the resulting images are pretty good.
Initially I thought the price was a little high, but when I received the digital photos, I literally said "this is priceless." The quality is fantastic. Such a great experience - thank you for preserving our photos and videos!
What a great way to be able to view old VHS tapes, old photos, old films... all our family memories right on my lap top, my phone, and even the TV! Unbelievable! So easy to do!
I am so happy with my new digital videos. I hesitated for years but so happy I found iMemories. They did an awesome job.
Slow response on personal emails.
Quality of transfer was ok
Speed of order was great.
Was very pleased with my decision to go with iMemories. They were fast with the whole process.
Overall, good experience. Will definitely use again.
Shipped VHS tapes to iMemories on 6/29/23, got the digital copies on 7/11/23. The original tapes were returned back to me on 8/4/23. All faster than expected.
I received the link to watch in the cloud. Was a bit skeptical because the video didn't look like their was any improvement. Color was the same as watching on my video player. So, I was disappointed in the outcome. Thank you for my video return. I will find a company that can just drop to DVD/USB.8
Lots of memories of people that have since gone on. Would recommend before it is too late.
Answer: Hi Chi, We are unable to process tapes containing mold, we do not offer mold removal services. Please reach out with any questions at 1(800)845-7986 M-F 7AM-5PM AZ time (currently MST).
Answer: Hi Clara, All negatives, slides and prints are scanned to JPEG (. Jpg) files and have an output of a 6 X 4 image at 500-600dpi resolution.
Answer: Hi Elaine, We do not transfer audio to digital. We only transfer video files to digital files. Please let us know if you have any other questions.
Answer: They won't but Immure Records will. Just google them. They are awesome.
Answer: Hi Beatriz, Yes we will use the label on your original media for the title that appears on your media! Please let us know if we can be of any assistance at 1(800)845-7986 M-F 8AM-5PM AZ time (currently MST).
Answer: Hi Joe, We can use your titles and dates for the titles that appear online or on DVD/USB/Download. The tapes do appear online in the order they complete processing, but we do have an easy frag and drop organizing ability to move them if needed! Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Janelle, We can process these slides to USB drives! Checkout our website for the most up to date pricing and current promotions, or give us a call for assistance at 1(800)845-7986.
Answer: Hi Mark, We do not have any specific bulk pricing, at times for larger orders we may have the ability to offer a higher discount, please reach out for more detailed pricing information at 1(800)845-7986.

