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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,980
value
158
shipping
156
returns
82
quality
6,694
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

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Minnesota
1 review
0 helpful votes
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Excellent service!
August 9, 2023

The materials arrived promptly, the conversions happened quickly (with emails along the way), and the received products are awesome. Very much appreciated.

Date of experience: August 9, 2023
Mississippi
1 review
0 helpful votes
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Forty years ago
August 9, 2023

I thought I had lost my VHS tapes in Hurricane Katrina, where we lost our home down to a slab. Only recently did I discover that my adult son had borrowed them shortly before the storm! What a gift from God! I yearned to see them, but - no VHS player. I looked at reviews and decided to convert to DVD's, but my children recommended digitization instead, so that they could download as well. We are thrilled with the quality! Your phone staff was so patient with me as I asked questions, and your messages along kept me well informed of progress. I recently sent three more VHS tapes and 800 (approx?) of 8mm film that were salvaged from my parent's home. Hopefully they are being processed as we speak. Again,
I am so pleased-and recommend iMemories to all. Thanks!

Date of experience: August 9, 2023
New York
1 review
0 helpful votes
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Excellent Service
August 9, 2023

I was concerned with losing the only video cassette I had of our wedding ceremony. IMemories provided excellent care and communication every step of the way. I would highly recommend this company if you want digitize your pictures and videos. They were truly excellent and professional. I will recommend and continue to use their services.

Date of experience: August 9, 2023
California
3 reviews
0 helpful votes
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Memories that will last forever!
August 9, 2023

I am so happy and pleases with iMemories.
I'm so happy that I came across this company that is professional and has great service. Now I can relive memories that I never new I could be able to watch again. I can share them with my family forever. I love iMemories. Thank you!

Date of experience: August 9, 2023
Puerto Rico
1 review
0 helpful votes
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Saved memories
September 8, 2023

I am really pleased with your service and the ease of the process. I'm so grateful that all of my memories were able to be converted and we now have them to watch forever. Thanks so much and I will be using your services again.

Date of experience: August 9, 2023
South Dakota
1 review
0 helpful votes
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Lovely experience
August 9, 2023

Everything went smoothly! When I had a question, I was able to ask a question to an actual person which was very reassuring.

Date of experience: August 9, 2023
Ohio
1 review
0 helpful votes
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Excellent
August 9, 2023

I was very please with my digital memories. I wouldn't have been able to save these memories without Imemories. I will recommend them to everyone.

Date of experience: August 9, 2023
Oklahoma
1 review
0 helpful votes
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Waste of Time and Money
September 8, 2023

Only one of four videos were converted & the turnaround time was ridiculously slow. I then took them to a local company and the job was completed in two days.

Date of experience: August 9, 2023
Heather P. iMemories Rep
over a year old

Hi Brian, We see your order completed processing in 11 days (within the 2-3 week processing we reference) and a refund was issued for the 3 tapes we could not process. We hope this helps, but please reach out to us if there is anything additional we can do to help at 1(800)845-7986.

North Carolina
1 review
0 helpful votes
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Wedding memory
August 9, 2023

30th wedding anniversary gift... Conversion of VHS wedding video to digital. So grateful to share the day together again. Project was completed quicker than expected.

Date of experience: August 9, 2023
North Carolina
1 review
0 helpful votes
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No sound on any videos
August 9, 2023

I am able to see/watch the videos on the iMemories website and have downloaded them. However there is no sound.

Date of experience: August 9, 2023
Missouri
1 review
0 helpful votes
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Sharing
September 8, 2023

Love that I am able to share with family and friends. The app is great too.

Date of experience: August 9, 2023
New York
1 review
0 helpful votes
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Memories
August 9, 2023

I love to see my memories any time I want. It is a great service.

Date of experience: August 8, 2023
Arizona
2 reviews
1 helpful vote
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Great, fast service!
August 8, 2023

I was pleased that they emailed my videos quickly.

Date of experience: August 8, 2023
California
1 review
0 helpful votes
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I have sent in a large batch of 27 items and then later a smaller batch of 11. Both times the orders were handled in in timely manner and the product (online digital form) was excellent. I was worried about sending in my originals but then I thought, they will NEVER be watched just sitting in a box. The quality and care given to even the most difficult of the media items I turned in was outstanding. I will definitely recommend to all my family and friends.

Date of experience: August 8, 2023
Florida
1 review
0 helpful votes
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70's reels
August 8, 2023

Absolutely spot on service! Fully transparent process. Timeline was as advertised. Very happy with entire process.

Date of experience: August 8, 2023
Illinois
1 review
0 helpful votes
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Memories Come Alive Again
August 8, 2023

Thank you …. For allowing me to revisit the past. I love watching my kids growing up again.

Date of experience: August 8, 2023
California
1 review
0 helpful votes
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Delivered as expected
August 8, 2023

IMemories did what they advertised and did it well and on time.

Date of experience: August 8, 2023
North Carolina
1 review
0 helpful votes
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I gave these slides to a company in Raleigh NC and they had them for seven months and did nothing with them. I got them back and sent them to iMenories and I got them back within a month.
I am very pleased with the service I got from iMenories

Date of experience: August 8, 2023
California
1 review
0 helpful votes
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My 23 year old son and his girlfriend visited from NYC. My 21 year old son is home for the summer. What a special night to stream our home movies on the tv. THis has inspired others to convert their videos. I have highly recommended iMemories and just sent off another 16 tapes to be converted.

Date of experience: August 7, 2023
Virginia
1 review
0 helpful votes
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ABOVE & BEYOND
August 8, 2023

I have sent 3 shipments to IMemories. I was skeptical at first because I knew my home movies could not be replaced. However, on the first orderI called. They were very professional and gave me an estimated delivery date. After that, I send the additional orders and received nothing but top notch service. Wonderful company to work with. Thank you for preserving my digital memories.

Date of experience: August 7, 2023