Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of iMemories

iMemories

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


How would you rate iMemories?
grey stargrey stargrey stargrey stargrey star

iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,980
value
158
shipping
156
returns
82
quality
6,694
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

We monitor reviews for authenticity

Tennessee
1 review
1 helpful vote
Follow Tiffany O.
Unfollow Tiffany O.
Share Review
Report Review

Excited
August 16, 2023

I was tired of having all my memories stored in a box where I couldn't watch them. I'm excited to have DVDs flash drive for them.

Date of experience: August 16, 2023
North Carolina
1 review
0 helpful votes
Follow Brian F.
Unfollow Brian F.
Share Review
Report Review

As advertised
August 16, 2023

Smooth process from order to online digital delivery

Date of experience: August 16, 2023
Ohio
2 reviews
0 helpful votes
Follow Tara H.
Unfollow Tara H.
Share Review
Report Review

So so
September 15, 2023

I thought it would be better quality. It seemed like they were split up to have room to make into digital

Date of experience: August 16, 2023
Texas
2 reviews
0 helpful votes
Follow Lloyd V.
Unfollow Lloyd V.
Share Review
Report Review

Simple
August 16, 2023

Everything went just as explained on the website. No surprises. I've already downloaded the films. They will make memorable Christmas presents.

Date of experience: August 15, 2023
New Mexico
1 review
0 helpful votes
Follow Rick P.
Unfollow Rick P.
Share Review
Report Review

Disappointed
September 14, 2023

I was disappointed that I did not receive DVD copies as I ordered and I was not able to view the digitial versions either as I could not see a link or URL address to view them in.

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 15, 2023
Alaska
1 review
0 helpful votes
Follow Molly W.
Unfollow Molly W.
Share Review
Report Review

Mostly positive
August 15, 2023

Very easy to submit videos. Quick turnaround. Only challenge was downloading the videos onto my own cloud. Could have some better instructions, although once I ask customer service, it all went pretty smoothly. Still have not received my videos back.

Date of experience: August 15, 2023
Maryland
1 review
0 helpful votes
Follow Coleen H.
Unfollow Coleen H.
Share Review
Report Review

So Many Memories
August 15, 2023

Our family has very much enjoyed seeing the digital version of the Tapes and the Movies that we submitted. How special they were to see and we will be able to watch these for many years to come. Thank you for your special handling of one of the tapes that was hard to see -- you had two or three of your technicians work on it with success!

Date of experience: August 15, 2023
Georgia
1 review
1 helpful vote
Follow Karol W.
Unfollow Karol W.
Share Review
Report Review

Great service
August 15, 2023

It way easy to do. Box was big and lots of packaging. Friends recommended and we are happy they did. We are telling our friends about you.

Date of experience: August 15, 2023
California
2 reviews
0 helpful votes
Follow Suzanne M.
Unfollow Suzanne M.
Share Review
Report Review

Red face
August 15, 2023

Easy and reasonable price. That is all I need to say.

Date of experience: August 15, 2023
Illinois
1 review
0 helpful votes
Follow Thomas B.
Unfollow Thomas B.
Share Review
Report Review

Excellence!
August 15, 2023

Everything came out wonderful, service was outstanding!

Date of experience: August 15, 2023
Missouri
1 review
0 helpful votes
Follow Sue Q.
Unfollow Sue Q.
Share Review
Report Review

Great service
August 15, 2023

My items were done quickly, before the projected date. Thanks so much!

Date of experience: August 15, 2023
Colorado
1 review
0 helpful votes
Follow Rubin P.
Unfollow Rubin P.
Share Review
Report Review

Good service
August 15, 2023

Received external hard drive with all movies of high quality.

Date of experience: August 15, 2023
Texas
1 review
1 helpful vote
Follow Lisa O.
Unfollow Lisa O.
Share Review
Report Review

Awesome!
August 14, 2023

This is an easy and fast service! I LOVE IT! I have been watching the boy's videos when they were young that I thought would never be accessible! HIGHLY RECOMMEND!

Date of experience: August 14, 2023
Vermont
1 review
0 helpful votes
Follow Amy U.
Unfollow Amy U.
Share Review
Report Review

Watching My Home Movies Again!
August 14, 2023

I finally sent in all of my home movies and iMemories converted them. I am so happy with the outcome. I absolutely love how they all turned out. The fact that I can now watch them online whenever and wherever I want is amazing! It is also nice to be able to share them with family.

Date of experience: August 14, 2023
Florida
1 review
0 helpful votes
Follow Danelle X.
Unfollow Danelle X.
Share Review
Report Review

I guess my tapes were too old
August 14, 2023

Disappointed in the overall quality of the digital videos. Very grainy, hard to distinguish who is who. Half the tapes are ok. The other half poor quality. I will not be able to use them

Date of experience: August 14, 2023
California
1 review
0 helpful votes
Follow Karen M.
Unfollow Karen M.
Share Review
Report Review

Good product
August 14, 2023

The packaging sent to wrap and mail my video tapes was ready to use. My family is enjoying watching old memories.

Date of experience: August 14, 2023
Maryland
1 review
0 helpful votes
Follow Mona Z.
Unfollow Mona Z.
Share Review
Report Review

Great Memories
August 14, 2023

Imemories did a great job converting and preserving videos that were over 30 years old!

Date of experience: August 14, 2023
Arizona
1 review
0 helpful votes
Follow Keith A.
Unfollow Keith A.
Share Review
Report Review

Very well done.
August 14, 2023

It was everything that I wanted. The online site experience is so slick!

Date of experience: August 14, 2023
Connecticut
1 review
0 helpful votes
Follow Brandon R.
Unfollow Brandon R.
Share Review
Report Review

110% satisfaction
August 13, 2023

My overall experience has been phenomenal. I was able to send in about 45 tapes and reels to be coverted and I've been able to watch and share with others and they feel blessed to be able to watch videos from events 20-25 years ago.
Thannk you so much

Loading...
Date of experience: August 13, 2023
Georgia
1 review
0 helpful votes
Follow Terry D.
Unfollow Terry D.
Share Review
Report Review

Great service!
August 13, 2023

So nice to have our photo memories now digitized for safe keeping. Worth the money.

Date of experience: August 13, 2023