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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,980
value
158
shipping
156
returns
82
quality
6,693
This company responds to reviews on average within 2 days

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7,376 reviews

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New Jersey
1 review
0 helpful votes
Follow Kimberly P.
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I do not believe the large price tag is worth just digitizing. I was disappointed for over $800 (and that was with a 50% coupon), I did not think it was worth it the expense :(: (:(
Sorry tooooooo expensive for what and how it is returned and then its an annual fee?

Date of experience: August 24, 2023
Arizona
1 review
0 helpful votes
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Very satisfied customer
August 24, 2023

While the final digitized product has met my every expectation, the customer service provided by iMemories is absolutely second to none.

Date of experience: August 24, 2023
Arizona
1 review
1 helpful vote
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We found some old family VHS tapes that were 20-25 years old (one including our wedding photos) and sent them in for digitalizing. What I did not realize was that the quality of the final product would be rather limited due to degradation of the originals. So iMemories did a great job of file conversion its just that the final product was not as good as I had hoped it would be. The pictures were rather blurry and fuzzy from the wedding album (again they were 25 years old on a VHS tape that was not stored in a preservation style.) I am still happy we did the file conversions as the videos and photos would be lost to us otherwise, but just wished they had turned out better. Again not the fault of iMemories but something to consider before making the investment in file conversion for your personal memories. It can be a bit expensive. They were having an awesome 50% off sale when we did our conversions and it was a fair price for the service. I would recommend them highly if you require this type of service, just with the caveat that you will only get the best results that the technology can create, in our case not what we were hoping for but understandable. The shipping was very professional and items were extremely well packaged. They even included a coupon for another 50% off a new order, can't complain at all about how well done the company is as far as handling and customer service. I will definitely use them again in the future.

Date of experience: August 24, 2023
Massachusetts
1 review
0 helpful votes
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The Best Memories
August 24, 2023

I had no idea of what was on some of the videos I sent. Sure a wonderful surprise to see a rare old video of my great grandmother.

Date of experience: August 24, 2023
New Jersey
1 review
0 helpful votes
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You have a good marketing plan. The pricing was extremely high. It was easy to track the order.
The product is fine. The fact that you charge you monthly service fee to store the materials is crazy.
Its not like you aren't charging enough up front-you have to get more! I have lots of these old movies to get developed and you are forcing me to shop around. So Imemories can be described in one word-Meh!

Date of experience: August 24, 2023
Heather P. — iMemories Rep
over a year old

Hi Thomas, We appreciate your feedback. While we cannot store digital media indefinitely at no cost, we do offer alternative options to cloud storage such as downloading, DVDs, and USB drives. The processing purchased is based on the labor involved in working hands on with media. We do want to provide options that meet a variety of needs, and hope you will reach out if you are interested in any other options should the cloud not be of interest. We left a voicemail to help, and we are also available at 1(800)845-7986.

Montana
1 review
0 helpful votes
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Confusing
September 23, 2023

I sent for the kit and got it without a problem. Then I could view the photos online, but I still haven't received the originals back. You want me to pay you more money for me to get them back? Your site is not user friendly and very confusing as to what the next steps are. I would not recommend using this service to anyone.

Date of experience: August 23, 2023
California
1 review
0 helpful votes
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TRANSACTION WAS SMOOTH AND PROFESSIONAL I DID NOT HAD TO REACH OUT TO CUSTOMER SERVICE. I HANDLE THE WHOLE PROCESS ONLINE.i DID NOT HAD TO CALL ANYBODY. LOOKING AT MY MEMORIES FROM A LONG TIME AGO HELPED ME FIND COMFORT IN MY HEART SINCE MOST OF THE VIDEOS INCLUDED MY SON WHO IS DECEASED FOR MORE THAN TEN YEARS AGO. THANK YOU FOR MAKING THIS POSSIBLE. I WILL BE DOING MORE BUSINESS WITH YOU SOON. I DID NOT HAD ANY ISSUES AND I AM LOOKING FORWARD TO SENDING MORE OF MY PERSONAL HOME TAPES.I WILL RECOMMEND THIS SITE TO ALL MY FRIENDS AND FAMILY. I WISH YOU THE BEST WITH YOUR COMPANY AND AGAIN THANK YOU.!
SHEILA M!

Date of experience: August 23, 2023
California
1 review
0 helpful votes
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Quick Service- Clear Communication
August 23, 2023

I appreciate the service and the ability to edit and save digitally

Date of experience: August 23, 2023
California
1 review
0 helpful votes
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I have had an excellent experience with Imemories. The production quality is superb, pricing is great and customer service is extremely helpful and kind. I have sent many orders in and have never been disappointed. I have referred friends and family and highly recommend this company.

Date of experience: August 23, 2023
California
1 review
0 helpful votes
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Thank you!
August 23, 2023

It's so great be able to watch all memories and see and hear loved ones that are no longer here. Thank you!

Date of experience: August 23, 2023
Florida
1 review
0 helpful votes
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Worth every penny
August 23, 2023

Excellent speedy service my family is enjoying finally watching our home movies so much!

Date of experience: August 23, 2023
Nevada
1 review
0 helpful votes
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Awesome
August 23, 2023

Our family has really enjoyed viewing the movies - some of which we did not know existed. Both of my parents passed away many years ago and it is emotional being able to hear their voices.

Thank you,

Date of experience: August 23, 2023
California
1 review
0 helpful votes
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Carrying on the Legacy.
August 23, 2023

Great instructions, easy to send pictures in, good customer service during the process, timely delivery, reasonable cost. Just wish I had more time to spend on the project. It will be wonderful for future generations to see their ancestors' journey. Grateful to have been able to do this.

Date of experience: August 23, 2023
Arizona
1 review
0 helpful votes
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IMemories
August 23, 2023

I was very pleased with the ease of having the process done!

Date of experience: August 23, 2023
Pennsylvania
1 review
0 helpful votes
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Great!
August 23, 2023

It was fast, easy, and the product is great! I would definitely recommend IMemories to friend and family!

Date of experience: August 23, 2023
Wisconsin
2 reviews
0 helpful votes
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Memories
August 23, 2023

It was very rewarding to be able to develop some very old slides full of memories

Date of experience: August 23, 2023
Alabama
1 review
0 helpful votes
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Memories
August 23, 2023

Easy process! Nice to revisit times gone by.
IMemories made the experience well worth it

Date of experience: August 23, 2023
Michigan
1 review
0 helpful votes
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Great Product
August 23, 2023

This was an easy way to capture those memories we thought were gone forever.

Date of experience: August 23, 2023
California
1 review
0 helpful votes
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It couldn't have been easier!
August 22, 2023

I was delighted to receive the digitized form of the VHS tape I had sent to iMemories. The whole process couldn't have been easier. After contacting them, they sent me a sturdy box and supplies in which to mail my tape back to them. I soon received the link via email so I could view and share the memories from so long ago.

Date of experience: August 22, 2023
Ohio
1 review
0 helpful votes
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Great
August 22, 2023

Great service really like awesome fantastic excellent

Date of experience: August 22, 2023