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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,980
value
158
shipping
156
returns
82
quality
6,693
This company responds to reviews on average within 2 days

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7,376 reviews

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New York
1 review
0 helpful votes
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Good service but poor video quality
August 22, 2023

I am disappointed with the quality of the videos I received from iMemories. They were very grainy, and we're of lesser quality than some very old real to reel movies that I had converted to digital by another vendor. I wish the quality were better.

Date of experience: August 22, 2023
Colorado
1 review
0 helpful votes
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Good quality/Fast turnaround
August 22, 2023

I was pleased with the product quality and the rapid turnaround.

Date of experience: August 22, 2023
Indiana
1 review
0 helpful votes
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Our DVDs and films have been sitting in our closet and we have had no means to view them. This has been such a great thing for our family. We can all view from different cities! We have laughed so much reliving our kids childhood! Thanks!

Date of experience: August 22, 2023
Missouri
1 review
0 helpful votes
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Great customer service.
August 22, 2023

The process was straight forward. I ordered the shipping box, it arrived in the listed time frame and I loaded it and shipped it back. I waited a little over a week and was given a quote, for my films. Customer service went above and beyond helping me with my purchase. Thank you so very much for saving my films and adapting them to a newer digital format that I can share with the whole family. I am now waiting on the originals to ship back.

Date of experience: August 22, 2023
Texas
1 review
0 helpful votes
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Saved!
August 22, 2023

Super simple! All the old family video tapes I have been holding onto since my grandparents died were just setting in a closet now for 8years. I did some research and found imemories. They sent a box for me to fill with all the necessary packing material and I think I had a total of 25 VHS tapes. Some were labeled and some were not so I sent all of them. Shortly after I received an email stating I could start to view my family videos thru their imemories app. I choose to use the digital version instead of purchasing DVDs because I wanted my family who is in multiple cities and states to have access and the option to download the memories to their device.
Let me tell you…. My family was so grateful and it was a blessing to see videos my Papaw cherished of us for so long. Most of which I had never seen. To hear and see my grandparents again …. You can't compare.
Imemories is a great service and does outstanding work. Thanks imemories

Date of experience: August 22, 2023
California
1 review
0 helpful votes
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Bringing me home
August 22, 2023

It was so awesome to see our family our children so many years ago. Especially myself as a baby and then toddler. It brought back so many memories

Date of experience: August 21, 2023
Massachusetts
1 review
0 helpful votes
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Customer Service Helpful
August 21, 2023

Customer Service Reps are helpful answering all questions. Videos were transferred promptly, we were able to view our home movies that we haven't seen in years. It was great fun to watch, since we no longer own a VCR!

Date of experience: August 21, 2023
New York
1 review
0 helpful votes
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Good
August 21, 2023

Good still figuring it out but seems to me all uploaded I'm waiting for my old tapes to be delivered back to me. When done I will then send more old tapes to be converted.

Date of experience: August 21, 2023
California
1 review
0 helpful votes
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Thanks for the memories!
August 21, 2023

IMemories made it so easy to have my old VHS tapes converted to Digital. Watching and sharing these memories with my family have been so special for all of us.

Date of experience: August 21, 2023
Missouri
1 review
0 helpful votes
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It was fine.Spoke with Lorraine and now i understand better. She was great!

Date of experience: August 20, 2023
North Carolina
1 review
0 helpful votes
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Precious memories
August 20, 2023

I cant really put into words the smiles and the happiness the videos brought to my family, seeing the friends and family that have passed away, hearing their voices again is just priceless, especially my brother. It was definetly the best thing we have done. Thank you imemories for bringing such joy to us.

Date of experience: August 20, 2023
Texas
1 review
0 helpful votes
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Awesome
August 20, 2023

I didn't remember my dad voice, and thank to iMemories I have it for the rest of my life, this is priceless!

Date of experience: August 20, 2023
Missouri
1 review
0 helpful votes
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We have slow internet and cannot download to memory or chip by Wi-Fi.

Date of experience: August 20, 2023
California
1 review
0 helpful votes
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Great experience
August 20, 2023

Great experience patient and knowledgeable customer service.

Date of experience: August 20, 2023
Texas
1 review
0 helpful votes
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Family
August 20, 2023

Thank you... and I have more videos to send to transfer

Date of experience: August 19, 2023
California
1 review
0 helpful votes
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VHS
August 19, 2023

The first VHS that was converted into a video worked out great. The second VHS isn't as clear as the first video. But, I am very satisfied with results.

Date of experience: August 19, 2023
Michigan
2 reviews
0 helpful votes
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After many years of having various forms of video footage stored in a variety of places, it has been wonderful to be able to go to iMemories and have all accessible in one place.
Thank you so very much.

Date of experience: August 19, 2023
Texas
1 review
0 helpful votes
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Quick and easy!
August 19, 2023

The process of converting my VHS tapes was so quick and easy, I was amazed! When my shipping box arrived I packed up my memories and mailed them off. It didn't take long for my estimate to arrive by email and before I knew it I was watching our family movies online. I have had so much fun seeing and hearing my kids when they were little. This service is priceless!

Date of experience: August 19, 2023
Oregon
1 review
0 helpful votes
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Easy and well done
August 19, 2023

I appreciated the uncomplicated, smooth experience

Date of experience: August 19, 2023
Arizona
1 review
0 helpful votes
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Easy to Use
August 19, 2023

Very easy to use the service. Slightly disappointed with the sound of one of my videos.

Date of experience: August 19, 2023