Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of iMemories

iMemories

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


How would you rate iMemories?
grey stargrey stargrey stargrey stargrey star

iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,980
value
158
shipping
156
returns
82
quality
6,694
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

We monitor reviews for authenticity

Arizona
1 review
1 helpful vote
Follow Aaron H.
Unfollow Aaron H.
Share Review
Report Review

Awesome
September 8, 2023

You made it so easy every step of the way and the finished product was fantastic. Our kids ha e spent hours going through the videos and we're so glad these have been preserved for generations to come.
Thank you

Date of experience: September 8, 2023
Minnesota
1 review
0 helpful votes
Follow Bonnie I.
Unfollow Bonnie I.
Share Review
Report Review

Great digital from my old archives
September 8, 2023

Very good Imemories experience. Everything went great!

Date of experience: September 8, 2023
Florida
1 review
0 helpful votes
Follow Florida S.
Unfollow Florida S.
Share Review
Report Review

Awesome
September 8, 2023

Great quality and service! Very happy and excited to get more videos digitized!

Date of experience: September 8, 2023
Florida
1 review
0 helpful votes
Follow Mike O.
Unfollow Mike O.
Share Review
Report Review

My originals have not been returned
October 8, 2023

Viewing materials online is great but I have not got my originals back

Date of experience: September 8, 2023
New Jersey
1 review
0 helpful votes
Follow David I.
Unfollow David I.
Share Review
Report Review

Now I Can View My Movies Online
September 8, 2023

We wanted an easy and quick way to convert our old movies to digital format. IMemories did just that. We are very happy with the final product.

Date of experience: September 8, 2023
Georgia
1 review
0 helpful votes
Follow Jena P.
Unfollow Jena P.
Share Review
Report Review

My memories
October 8, 2023

Some of my videos are distorted but they are really old. Some of the videos are missing but may not have been transferable, waiting on my shipment to return.

Date of experience: September 8, 2023
North Carolina
1 review
0 helpful votes
Follow Stream Y.
Unfollow Stream Y.
Share Review
Report Review

Happy to have my VHS memories in digital format. I haven't watches these videos in years--so fun to see them now, streaming!

Date of experience: September 7, 2023
New York
1 review
1 helpful vote
Follow PatStream V.
Unfollow PatStream V.
Share Review
Report Review

Dad & childhood memories revived!
September 7, 2023

My dad died when I was 15 and my brorhers were 12 & 8 years old. These old movies bring back good memories of family & friends,holidays,trips,graduations & milestone events...priceless!

Date of experience: September 7, 2023
Oklahoma
1 review
0 helpful votes
Follow D W B.
Unfollow D W B.
Share Review
Report Review

IMemories is very efficient at receiving and shipping the miniDVs. I find the website difficult to order the service and figure out what I need due to my inexperience in this area. Once something goes into the cart it can not be edited? I thought I would need to have thumb drives returned but have not. I believe my video tapes have all the information from the miniDV. I was surprised that there were multiple videos provided rather than only one. I am still evaluating but suspect multiple videos may work out. I am happy overall even though I am not sure what the cost will end up being.

Date of experience: September 7, 2023
Ohio
1 review
0 helpful votes
Follow Ron C.
Unfollow Ron C.
Share Review
Report Review

Could be better
September 7, 2023

I thought for thousand dollars my tapes would be cleaned up and get something physical to have not just free cloud for 30 days and anything more I have to pay even more

Date of experience: September 7, 2023
Pennsylvania
1 review
1 helpful vote
Follow Laura R.
Unfollow Laura R.
Share Review
Report Review

Great seevice
September 7, 2023

I Sent 20 tapes, small cassette NBC are plus one desk all were transferred over and I was able to download them to my PC and also to a flash drive very happy with the service! The quality on some of the downloads it's not great but I think that's due to the quality of the tapes them selves. So glad I did it! We can now see Videos that we haven't looked at any over 25 years

Date of experience: September 7, 2023
New Jersey
1 review
1 helpful vote
Follow Nicole T.
Unfollow Nicole T.
Share Review
Report Review

Haven't received my VHS tape back
September 7, 2023

I haven't received my original VHS tape back and when I watch it online it's not one continuous video it's broken down into different sections so i can't watch it as one continuous video

Date of experience: September 7, 2023
North Carolina
1 review
0 helpful votes
Follow E J.
Unfollow E J.
Share Review
Report Review

Great Experience
September 7, 2023

My experience with iMemories was exceptional. The company provided the materials needed to ship the items and did updates via email.

Date of experience: September 7, 2023
Arizona
1 review
1 helpful vote
Follow Brenda P.
Unfollow Brenda P.
Share Review
Report Review

Satisfied Customer
September 7, 2023

Recently we decided to see if we could find a way to have our Hi-8 tapes digitized. After quite a bit of research, we found iMemories and are so thankful we did. I am a senior, and from my first phone call, their Customer Service Team helped steer me through the process of getting our precious memories digitized. We are very pleased with the end result and what a pleasure to be able to see them on our devices and share them with friends and family. We highly recommend iMemories and thank them for their excellent service.

Date of experience: September 7, 2023
Arkansas
1 review
0 helpful votes
Follow Stream I.
Unfollow Stream I.
Share Review
Report Review

My photos
September 7, 2023

Navigating their website can be made a lot easier
It was difficult to take care of what I wanted to take care of

Date of experience: September 7, 2023
Virginia
1 review
0 helpful votes
Follow Rene I.
Unfollow Rene I.
Share Review
Report Review

Loved my slides!
September 7, 2023

I have loved looking at my slides! The service was timely too!

Date of experience: September 7, 2023
Tennessee
1 review
0 helpful votes
Follow Stream F.
Unfollow Stream F.
Share Review
Report Review

N/a
September 7, 2023

Not applicable. (No review) Not applicable. (No review)Not applicable. (No review)

Date of experience: September 7, 2023
Wyoming
2 reviews
0 helpful votes
Follow Stream E.
Unfollow Stream E.
Share Review
Report Review

Just disappointed that you couldn't convert all my video files so I can see them. You say it's to protect your self from virus but I would think in your business you would know how to get around that. Anyway, my customer service representative was nice so there's that.

Date of experience: September 7, 2023
California
1 review
0 helpful votes
Follow Kathy E.
Unfollow Kathy E.
Share Review
Report Review

We have talked about this for years!
September 7, 2023

The process was quite straightforward. We have now downloaded our memories onto our own harddrive and can easily share them with our children and grandchildren.

Date of experience: September 7, 2023
Virginia
1 review
0 helpful votes
Follow Stream O.
Unfollow Stream O.
Share Review
Report Review

Anon
September 7, 2023

I was pleased with my first experience with iMemories. It was a smooth process and the results were excellent!

Date of experience: September 7, 2023