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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,980
value
158
shipping
156
returns
82
quality
6,694
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

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Louisiana
2 reviews
0 helpful votes
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Great Experience
September 12, 2023

The process was extremely efficient and straightforward. I received my package, sent in the tapes and received confirmation fairly quickly they they were received. Within days I had my videos available to watch. Once they were complete, I received my tapes back in the mail.
I am in the process of sending more.

Date of experience: September 12, 2023
California
2 reviews
0 helpful votes
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Digital on line
September 12, 2023

Oh for heavens sake. I am a woman of a few words. I am struggling with editing but that's not your fault

Date of experience: September 11, 2023
Colorado
2 reviews
2 helpful votes
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Easy and swift
September 11, 2023

I was pleased by how smoothly the process went, and I'm glad to have excellent scans of the negatives.

Date of experience: September 11, 2023
Washington
2 reviews
0 helpful votes
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Easy
September 11, 2023

This was a great service, however, it could have been made more clear at the time of purchase that I would only have the online access for a limited time, and then would have to pay monthly if I wanted to keep it. The cost of conversion is steep, and should cover all of it.

Date of experience: September 11, 2023
Washington
1 review
0 helpful votes
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Quick, convenient, and efficient
September 11, 2023

I cannot recommend this service enough! Great quality, quick turn around time, and easy to use. I took all my Mom's VHS tapes from when I was a baby, and sent them to IMemories. She cried and said this was the best gift she has ever received

Date of experience: September 11, 2023
District of Columbia
1 review
0 helpful votes
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The Past at Last
September 10, 2023

It was so great seeing family memories from years ago on my computer screen at the click of a button. The process was easy and customer service was helpful. I'm so happy that I chose them.

Date of experience: September 10, 2023
Virginia
1 review
0 helpful votes
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Quality
September 10, 2023

Two of my videos were a little grainy and jumpy, but iMemories took immediate action to review them.

Date of experience: September 10, 2023
Ohio
1 review
0 helpful votes
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Great service & easy to use App.
September 10, 2023

IMemories is very organized and it's overall easy to do. I also appreciated the updates once my order was received & processed. I was somewhat disappointed with the quality of the videos, but I assume that was because of the poor tape quality, but I am not sure.

Date of experience: September 10, 2023
New York
1 review
0 helpful votes
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Very good and responsive
September 9, 2023

Customer service was very helpful and provided the response

Date of experience: September 9, 2023
Colorado
1 review
0 helpful votes
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Great experience with iMemories
September 9, 2023

Shipping was easy,communication was prompt! Loved the digital conversion!

Date of experience: September 9, 2023
Florida
1 review
0 helpful votes
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Memories saved
September 9, 2023

Save my family memories from complete loss. What a blessing this company is.

Date of experience: September 9, 2023
Texas
1 review
0 helpful votes
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Happy with results
September 9, 2023

Loved seeing the memories...thank you...waiting for items to be returned now

Date of experience: September 9, 2023
Florida
1 review
0 helpful votes
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Awesome!
September 8, 2023

I have been so pleased with the way everything was handled so efficiently and proffesionally.
If you call and have a question they will help you and are very pleasant.

Date of experience: September 8, 2023
Arizona
1 review
0 helpful votes
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I Memories was excellent on responding to my questions and they were great on turn around times.

Date of experience: September 8, 2023
New York
1 review
0 helpful votes
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Blank footage
September 8, 2023

I love your company and have used your service before. I realize you are not magicians and can only work with what you have. My only complaint is, I wish the blank footage would be removed and not be part of the film that is visible. Its a waste of time and money to be charged for footage that is blank. Can they do something about this?

I will contact customer service.

Date of experience: September 8, 2023
Wisconsin
1 review
1 helpful vote
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Poor quality
September 8, 2023

I know the video cassettes were old but no note or email telling me the transfers would be very poor quality.

Date of experience: September 8, 2023
Arizona
2 reviews
0 helpful votes
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Fast and well done
September 8, 2023

Fast response
Follow thru with arrive of photos to delivery of completed order. Would use again

Date of experience: September 8, 2023
California
1 review
0 helpful votes
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Receive boxes, pack items, take to delivery service. On line receipt of images even one tape that was impossible to view. They could have stopped taping and notified me of damaged item. Received items back.

Date of experience: September 8, 2023
Florida
2 reviews
0 helpful votes
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IMemories made the process of converting my home videos quick and painless. I am very pleased with the process and will definitely be using them to convert the rest of my videos.

Date of experience: September 8, 2023
Washington
1 review
0 helpful votes
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More expensive than I expected
October 8, 2023

Website and ordering were a little confusing. I paid for the box to come and be returned and then converting the items was so much each and then the dvd on top of that added up to more than I expected. I did not convert all my items and had them returned.

Date of experience: September 8, 2023