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iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
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The process was extremely efficient and straightforward. I received my package, sent in the tapes and received confirmation fairly quickly they they were received. Within days I had my videos available to watch. Once they were complete, I received my tapes back in the mail.
I am in the process of sending more.
Oh for heavens sake. I am a woman of a few words. I am struggling with editing but that's not your fault
I was pleased by how smoothly the process went, and I'm glad to have excellent scans of the negatives.
This was a great service, however, it could have been made more clear at the time of purchase that I would only have the online access for a limited time, and then would have to pay monthly if I wanted to keep it. The cost of conversion is steep, and should cover all of it.
I cannot recommend this service enough! Great quality, quick turn around time, and easy to use. I took all my Mom's VHS tapes from when I was a baby, and sent them to IMemories. She cried and said this was the best gift she has ever received
It was so great seeing family memories from years ago on my computer screen at the click of a button. The process was easy and customer service was helpful. I'm so happy that I chose them.
IMemories is very organized and it's overall easy to do. I also appreciated the updates once my order was received & processed. I was somewhat disappointed with the quality of the videos, but I assume that was because of the poor tape quality, but I am not sure.
Customer service was very helpful and provided the response
Shipping was easy,communication was prompt! Loved the digital conversion!
Save my family memories from complete loss. What a blessing this company is.
Loved seeing the memories...thank you...waiting for items to be returned now
I have been so pleased with the way everything was handled so efficiently and proffesionally.
If you call and have a question they will help you and are very pleasant.
I Memories was excellent on responding to my questions and they were great on turn around times.
I love your company and have used your service before. I realize you are not magicians and can only work with what you have. My only complaint is, I wish the blank footage would be removed and not be part of the film that is visible. Its a waste of time and money to be charged for footage that is blank. Can they do something about this?
I will contact customer service.
I know the video cassettes were old but no note or email telling me the transfers would be very poor quality.
Fast response
Follow thru with arrive of photos to delivery of completed order. Would use again
Receive boxes, pack items, take to delivery service. On line receipt of images even one tape that was impossible to view. They could have stopped taping and notified me of damaged item. Received items back.
IMemories made the process of converting my home videos quick and painless. I am very pleased with the process and will definitely be using them to convert the rest of my videos.
Website and ordering were a little confusing. I paid for the box to come and be returned and then converting the items was so much each and then the dvd on top of that added up to more than I expected. I did not convert all my items and had them returned.
Answer: Hi Chi, We are unable to process tapes containing mold, we do not offer mold removal services. Please reach out with any questions at 1(800)845-7986 M-F 7AM-5PM AZ time (currently MST).
Answer: Hi Clara, All negatives, slides and prints are scanned to JPEG (. Jpg) files and have an output of a 6 X 4 image at 500-600dpi resolution.
Answer: Hi Elaine, We do not transfer audio to digital. We only transfer video files to digital files. Please let us know if you have any other questions.
Answer: They won't but Immure Records will. Just google them. They are awesome.
Answer: Hi Beatriz, Yes we will use the label on your original media for the title that appears on your media! Please let us know if we can be of any assistance at 1(800)845-7986 M-F 8AM-5PM AZ time (currently MST).
Answer: Hi Joe, We can use your titles and dates for the titles that appear online or on DVD/USB/Download. The tapes do appear online in the order they complete processing, but we do have an easy frag and drop organizing ability to move them if needed! Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Janelle, We can process these slides to USB drives! Checkout our website for the most up to date pricing and current promotions, or give us a call for assistance at 1(800)845-7986.
Answer: Hi Mark, We do not have any specific bulk pricing, at times for larger orders we may have the ability to offer a higher discount, please reach out for more detailed pricing information at 1(800)845-7986.

