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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,980
value
158
shipping
156
returns
82
quality
6,694
This company responds to reviews on average within 2 days

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7,376 reviews

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New Jersey
1 review
0 helpful votes
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Super!
September 16, 2023

It is so amazing to see all those videos of my kids as babies and toddlers again! I thought they were lost to me!

Date of experience: September 16, 2023
Tennessee
1 review
0 helpful votes
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Fast and Easy
September 16, 2023

My experience with iMemories was so easy. They make ordering the box all the way to the finished product an effortless process. It is so simple to use and so rewarding when you get your finished product back. Highly recommend their services.

Date of experience: September 16, 2023
Florida
1 review
0 helpful votes
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Completed as expected, no problems
September 16, 2023

Job completed as expected, no problems with shipping

Date of experience: September 16, 2023
New York
1 review
0 helpful votes
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Excellent
September 16, 2023

It was an amazing experience. I was able to access videos that I haven't seen in years and share them with my children that all live in different states. I would strongly recommend I memories to everyone.

Date of experience: September 16, 2023
Minnesota
1 review
0 helpful votes
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Old memories
September 15, 2023

The process was very simple. IMemories also communicated very thorough on what's happening. It was such a pleasure to get those memories back to share with the grown kids.

Date of experience: September 15, 2023
Massachusetts
2 reviews
0 helpful votes
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Made it very easy and convenient to do!
September 15, 2023

Great service from the start and review of the steps in the process.

Date of experience: September 15, 2023
Washington
3 reviews
0 helpful votes
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Video quality
September 14, 2023

It was great to see some of the tapes I hadn't looked at for years. My only disappointment was how bad the quality of the video's are. The older VHS ones were barely viewable, while the newer ones were better. I guess there is only so much you can do to try and improve the quality. I should have done this sooner and the quality would have been better. Lesson learned. Thanks for doing the best you could with the video's. Now for all those negatives I have laying around..

Date of experience: September 14, 2023
Tennessee
2 reviews
0 helpful votes
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Should have asked more question!
October 14, 2023

I was expecting to be able to receive DVDs if the movies I sent. Only digitalized that costs subscription to keep them.

Date of experience: September 14, 2023
California
1 review
0 helpful votes
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Streaming now
September 14, 2023

Good for most of items. Still trying to navigate sharing these with others and what / how to save them from site to another source…usb or dvd…?

Date of experience: September 14, 2023
California
1 review
0 helpful votes
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Wonderful Memories Brought Back to Life
September 14, 2023

I found some old reel film in my mother's garage from the mid 1960s and decided to send it! What wonderful childhood memories were received and it excellent condition. I also sent in a couple of VHS tapes and a DVD and I'm so thankful to have all of these memories saved digitally. I will be sending in more! Thank you!

Date of experience: September 14, 2023
Mexico
1 review
0 helpful votes
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Completely satisfied
September 14, 2023

I was so excited to watch my old home movies on my tv!

Date of experience: September 14, 2023
Texas
2 reviews
0 helpful votes
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I still don't understand your process exactly... the first time I converted tapes, I only paid the mailing and streaming fee... so the next time, I sent in a bunch of tapes and got a $3000 bill in an email... I ended up getting a discount but also decided not to convert them all. I could not tell if some of the videos were 5 minutes (not worth paying $15 each) or an hour (worth paying the fee)...So i had to make decisions without full knowledge of what the tapes were...

Date of experience: September 13, 2023
Arizona
1 review
0 helpful votes
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Memories right from the phone
September 13, 2023

It is so nice to be able to show these family memories to one another right from our phones! So convenient!

Date of experience: September 13, 2023
California
1 review
0 helpful votes
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So amazing
September 13, 2023

I can't tell you how amazed I was when I started receiving the copies of my families old VHS tapes. I initially sent in 15 VHS tapes because I wasn't sure about the quality of products I would receive. When I received the streamed videos I was so overwhelmed with emotion in seeing so many memories from 30 years ago. My parents have both passed as well as other family members and it is heartwarming to be able to see and hear them. These videos have been shared throughout the family. I just select the video and I am able to text it to anyone. It is a simple process too. I have since sent in 93 more pieces of media. I can't wait to see the reels of film from 59 years ago! I love this service. Thank you for giving us our forever memories.

Date of experience: September 13, 2023
Georgia
1 review
0 helpful votes
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Customer service was perfection
September 12, 2023

I was so I set the gun to get photos for my moms memorial. The people at iMemories went above and beyond to make it happen.

Date of experience: September 12, 2023
California
1 review
0 helpful votes
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Pulling everything together was probably the hardest part of this whole process. I could not find where I could order to have everything put on a CD or flash drive.

Date of experience: September 12, 2023
California
1 review
0 helpful votes
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The Great Unburdening
September 12, 2023

It went surprisingly well, thanks to help over the phone. The app will not work with my apparently outdated Android 11, so I just access my 36 tapes thru the website.

Date of experience: September 12, 2023
Texas
1 review
0 helpful votes
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Very convenient!
September 12, 2023

It was so convenient and now I have options for viewing and archiving my memories. Thank you!

Date of experience: September 12, 2023
Texas
1 review
0 helpful votes
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Enjoyable
September 12, 2023

Wish there was a way to download the pictures, I enjoy the videos and pictures

Date of experience: September 12, 2023
New Jersey
1 review
0 helpful votes
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It was a great experience. Now I have my video memories digitized.

Date of experience: September 12, 2023