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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,978
value
158
shipping
156
returns
82
quality
6,687
This company responds to reviews on average within 2 days

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7,376 reviews

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Pennsylvania
1 review
0 helpful votes
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All good except one thing.
September 20, 2023

I was not able to download to a thumb drive. I wanted to give one to each of my kids

Date of experience: September 20, 2023
Texas
1 review
0 helpful votes
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Great service! Thank you
September 20, 2023

Everything worked as advertised and the app was great

Date of experience: September 20, 2023
Texas
1 review
0 helpful votes
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Wow - we were transported back in time!
September 20, 2023

Occasions and events we hadn't thought about in many years... being transported back in time was lots of fun!

Date of experience: September 20, 2023
New Hampshire
1 review
0 helpful votes
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GREAT SERVICE
September 20, 2023

I cleaned out my parents house and found bunches of old films and was so happy to see these memories and hear the sound of my parents voices again. Very easy and fast service. I will be sending more.

Date of experience: September 20, 2023
New York
1 review
0 helpful votes
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Happy
September 20, 2023

Very good my experience with imemories. Good job…………………

Date of experience: September 20, 2023
Florida
1 review
0 helpful votes
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Digital
September 20, 2023

Easy process, nice to be able to enjoy old family videos

Date of experience: September 20, 2023
New Jersey
1 review
0 helpful votes
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Disappointed customer
October 19, 2023

We sent 7 vcr tapes. There was a mixed content of home movies and tv shows and commercial movies. Some family movies came out great but some were missing without any explanation.

Date of experience: September 19, 2023
Arizona
4 reviews
1 helpful vote
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Revitalized memories forgotten
September 19, 2023

I watched hours of video with my daughter It was a huge bonding experience and gave way to great discussions and reminiscences.

Date of experience: September 19, 2023
Texas
1 review
0 helpful votes
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Quick process
September 19, 2023

I Loved watching ones that I've never even seen before because we no longer had the ability to watch them

Date of experience: September 19, 2023
Florida
1 review
0 helpful votes
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Awesome way to preserve memories.
September 19, 2023

Excellent workmanship. Great customer service and extremely helpful.

Date of experience: September 19, 2023
New York
1 review
0 helpful votes
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Easy Solution to old videos
September 19, 2023

Got my box, filled it with my videos, a few weeks later got an email that my videos were ready. Had to upload them onto the site and then download them onto my computer. Took a little while. But overall, a very good experience. My Videos are now all organized and in one place.

Date of experience: September 19, 2023
Illinois
1 review
0 helpful votes
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Fun to remember
September 18, 2023

It was great to see old photos and videos again! I love watching these with my kids and family. Thanks!

Date of experience: September 18, 2023
Florida
1 review
0 helpful votes
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Excellent Service!
September 18, 2023

Our videos were quickly and carefully digitized. Thanks for preserving our memories!

Date of experience: September 18, 2023
Washington
1 review
0 helpful votes
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Disappointed
October 17, 2023

I was disappointed to learn that our videos were only saved in the iMemories cloud for a month before having to pay monthly to maintain access; now I have to figure out how to save them so we are not paying ANOTHER subscription. I am so sick of companies squeezing every last opportunity for profit and residual gains. Can't it just be a service and we part ways? IDK it's gross.

Otherwise, everything was nice.

Date of experience: September 17, 2023
Georgia
1 review
0 helpful votes
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Memories Converted
September 17, 2023

The process was slower than expected but worked as expected. The app and website were easy to use.

Date of experience: September 17, 2023
North Carolina
1 review
1 helpful vote
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Great job
September 17, 2023

I have all of my videos on my phone to play on my tv but most of the time they won't load and when they do they are so old from the tapes that I really still can't see them good anyway. I paid a lot of money and still can't see them because of lines going through the video. I thought imemories fixed all of that and made it where you could watch them

Date of experience: September 16, 2023
Illinois
1 review
0 helpful votes
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September 16, 2023

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Date of experience: September 16, 2023
Indiana
1 review
0 helpful votes
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You did a great job of condensing and compiling and digitizing the 21 videos/films. The only thing is that as a non-tech person, it was a little confusing to understand about how to share the videos, and for our friends and relatives to download them. Hopefully they can understand the instructions given in the instruction email that I received and forwarded. I am not into apps, so could not explain to them; fortunately, most of them do have this expertise. Whenever I called IMemories for help, they have been very helpful and patient. Hopefully they were correct when I called recently and they gave the answer that as long as I keep my account, the people I shared the videos with will still have the videos on their email. So it seems that if I get rid of my paid account, they will not have access anymore, so have to download them?

Date of experience: September 16, 2023
New Jersey
1 review
0 helpful votes
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Super!
September 16, 2023

It is so amazing to see all those videos of my kids as babies and toddlers again! I thought they were lost to me!

Date of experience: September 16, 2023
Tennessee
1 review
0 helpful votes
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Fast and Easy
September 16, 2023

My experience with iMemories was so easy. They make ordering the box all the way to the finished product an effortless process. It is so simple to use and so rewarding when you get your finished product back. Highly recommend their services.

Date of experience: September 16, 2023