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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,978
value
158
shipping
156
returns
82
quality
6,687
This company responds to reviews on average within 2 days

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7,376 reviews

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New York
1 review
0 helpful votes
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Very good customer service, that helped me make a good decision on how much to get digitally transferred and how to receive them. I'm Grateful.

Date of experience: October 8, 2023
Oklahoma
1 review
0 helpful votes
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Very pleased
October 8, 2023

Waiting now to receive the films, etc (originals) back. Sent my memories in and was pleased with speed and results of imemories.

Date of experience: October 7, 2023
California
1 review
0 helpful votes
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Lost Memories
October 8, 2023

What a delight to view videos taken when my children were little, they are now in their 30's!
Due to the evolution of formatting, I no longer had access to see these precious movies.
IMemories gave me those precious memories back to enjoy with my family.

Great experience! The easy process and follow-up by your team was outstanding, along with the bragging rights to my friends " I finally did something with my old movies!

Date of experience: October 7, 2023
California
1 review
0 helpful votes
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Professional
October 7, 2023

Everything was on time. Packaging was great and all within the timeframe that was promised.

Date of experience: October 7, 2023
New York
1 review
0 helpful votes
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Very good
October 7, 2023

Very happy. Happy to see these memories with my family.

Date of experience: October 7, 2023
South Carolina
1 review
0 helpful votes
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Great service
October 7, 2023

Wonderful job transferring my movies. Thank you so much!

Date of experience: October 7, 2023
New York
1 review
0 helpful votes
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I loved going down memory lane thanks to iMemories!

Date of experience: October 7, 2023
Virginia
1 review
0 helpful votes
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IMemories is great
October 7, 2023

Great product. I was thrilled with the final result. I have recommended IMemories to many of my friends.

Date of experience: October 7, 2023
Ohio
1 review
0 helpful votes
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Sound quality issues, Fixed
October 30, 2023

I recently sent in DV Mini tapes to be digitized. They all looked pretty good, but there was sound issues with two of the tapes. I reached out to customer services, which they responded within 2 days. I'm good with that, they were helpful and said they would look into the sound issue with the two tapes. They did happen to fix the audio issue, but never let me know they fixed them. Not a big deal, but I finally am able to download the files and can't download them (they aren't ready for download) it says. IDK, I am glad they were able to digitize these precious albums, but for the amount of $$ I paid... I expected a much more professional experience.

Date of experience: September 30, 2023
Massachusetts
1 review
1 helpful vote
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Excellent
September 30, 2023

It was easy to request the box and send the materials to get converted. Great experience overall and worth the money.

Date of experience: September 30, 2023
Colorado
1 review
0 helpful votes
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Well-trained representatives
September 29, 2023

The representatives of iMemories were very helpful walking me through the process. I called back several times when I had new questions or needed clarification, and they were very patient with me.

Date of experience: September 28, 2023
Missouri
1 review
0 helpful votes
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Fantastic and easy
September 28, 2023

Such an easy process to have your memories converted to today's technology. Was fun to walk down memory lane with family.

Date of experience: September 28, 2023
Washington
1 review
0 helpful votes
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Great service.
September 28, 2023

Well done. Well done. Well done. Well done. Well done.

Date of experience: September 28, 2023
California
2 reviews
0 helpful votes
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I should of done this a long time ago.
September 27, 2023

The overall process was relatively easy and flawless. Thank you.

Date of experience: September 27, 2023
New York
1 review
0 helpful votes
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Efficient and professional
September 26, 2023

In general, I am very pleased with your work. All my old VHS tapes were digitized well and I am working to edit them with iMovies. My only question has to do with returning the old VHS tapes, which I understood would be happening after digitizing. I still have not received them.

Date of experience: September 26, 2023
Texas
1 review
0 helpful votes
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Great service. Received all of my tapes back promptly. Recommend to everyone.

Date of experience: September 26, 2023
New York
1 review
0 helpful votes
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I am happy we finally did imemories!
September 26, 2023

Hours of laughing and enjoying all our family memories!

Date of experience: September 26, 2023
New York
1 review
0 helpful votes
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Seamless and easy
September 26, 2023

Everything worked as promised, will use the service again.

Date of experience: September 26, 2023
Vermont
1 review
0 helpful votes
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Happy to have my dads digitalized
October 26, 2023

It was good. I am still waiting for my originals to be returned. I don't understand why they weren't returned when I received the flash drives

Date of experience: September 26, 2023
Heather P. — iMemories Rep
over a year old

Hi Catherine, We see your originals recently arrived! We did have a delay on shipping out originals due some higher than normal volumes. Please let us know if there is anything we can do to help at 1(800)845-7986.

Georgia
1 review
0 helpful votes
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Happy that the turnaround was quicker than I expected and what I read. Was disappointed about the quality of one 8video copy. The original did not appear to have the static issues.

Date of experience: September 25, 2023