Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Was able to have 19 tapes put on video site and downloaded from there.
I like what i got but i am wondering when my tape is coming back and i was annoyed the shipping cost for returning the tape was so high.
This was a Satisfactory experience. Materials were cared for and returned in a timely manner.
All my videos done on a timely basis. My tapes and film safely returned.
This is such a great idea. Now I can watch all those old video that were just collecting dust.
Worth it. Everything digitized easily. Downloaded on to my external hard drive.
IMemories has delivered on their promise, restoring and digitizing memories including one from 1988 that I thought was a hopeless case! I'm very pleased and grateful.
IMemories was so easy and seamless. Now I have all my family moments stored and handy to share. It's so much fun to view these after so many years.
They were always available to answer and explain any questions I had.
My mom passed leaving VHS tapes. We want to see what all was on then. Loved getting our answer. Nice seeing our kids and grandparents, aunt, uncle, parents in younger days. Now that they have passed memories is all we have!
Easy as pie! Overall a great experience! Thanks for the memories!
I paid much more than expected because information led me to believe tapes were $15 and then a 50% coupon applied. In reality the $ was already applied. I have downloaded digital, and I have everything go to the cloud. But, I have emails every day saying if I don't subscribe to their cloud account forever, I will lose my images. And, even though I paid yet another fee for return, my originals still have not been sent back after a month.
I've wanted to get my tapes converted for years. I wanted to use someone local, because I was so hesitant to mail them off. Imemories is simply wonderful! They send emails through every step. The website/ icloud storage is easy and affordable. I recommend them to everyone.
Well done, except had to remind iMemories of the promised 50% discount
Thank you for the great service!
Some of the videos I can't see it anymore, do I need to send the videotape again?
If I did not have you convert to digital, these old movies would have been in the rafters until I died! Now they can be enjoyed by the relatives!
I have had this roll of film digitized by another firm and the lighting was much superior to what I received from iMemories.
Answer: Hi Chi, We are unable to process tapes containing mold, we do not offer mold removal services. Please reach out with any questions at 1(800)845-7986 M-F 7AM-5PM AZ time (currently MST).
Answer: Hi Clara, All negatives, slides and prints are scanned to JPEG (. Jpg) files and have an output of a 6 X 4 image at 500-600dpi resolution.
Answer: Hi Elaine, We do not transfer audio to digital. We only transfer video files to digital files. Please let us know if you have any other questions.
Answer: They won't but Immure Records will. Just google them. They are awesome.
Answer: Hi Beatriz, Yes we will use the label on your original media for the title that appears on your media! Please let us know if we can be of any assistance at 1(800)845-7986 M-F 8AM-5PM AZ time (currently MST).
Answer: Hi Joe, We can use your titles and dates for the titles that appear online or on DVD/USB/Download. The tapes do appear online in the order they complete processing, but we do have an easy frag and drop organizing ability to move them if needed! Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Janelle, We can process these slides to USB drives! Checkout our website for the most up to date pricing and current promotions, or give us a call for assistance at 1(800)845-7986.
Answer: Hi Mark, We do not have any specific bulk pricing, at times for larger orders we may have the ability to offer a higher discount, please reach out for more detailed pricing information at 1(800)845-7986.

