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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,980
value
158
shipping
156
returns
82
quality
6,693
This company responds to reviews on average within 2 days

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7,376 reviews

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Arizona
1 review
0 helpful votes
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The process went very smoothly.
October 12, 2023

The customer service person answered my questions very professionally and courteously.

Date of experience: October 12, 2023
Arizona
1 review
0 helpful votes
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Good friendly service
October 12, 2023

The end outcome results are excellent as the company states. Although i am still waiting to get my vhs tapes back, not sure when/if i will get them back. Also, the fee you pay was a huge unexpected surprise.

Date of experience: October 12, 2023
Indiana
1 review
0 helpful votes
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I so appreciate the extra time you gave me to show all our family the project. I will be calling soon to order some USB drives for each family. Thank you.

Date of experience: October 11, 2023
Georgia
1 review
0 helpful votes
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I was extremely satisfied
October 11, 2023

Communication was great. Everything was done on time as stated.

Date of experience: October 11, 2023
New York
1 review
0 helpful votes
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Happy
October 11, 2023

Videos were uploaded in a timely manner. Experienced a problem with one video so I contacted them and it was fixed.

Date of experience: October 11, 2023
Georgia
1 review
0 helpful votes
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5 Star Service
October 11, 2023

Very good and fast service with reasonable prices.

Date of experience: October 11, 2023
South Carolina
1 review
0 helpful votes
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Good communication, family loved it
October 11, 2023

IMemories kept me posted about the digitalization process as well as the receiving and sending back of my old VHS tapes. The website and app are easy to use. The best part: I loved being able to share the digitalized memories with my extended family. In a family group text, one of my nephews said "Wait til you hear Granny's voice for the first time on one of the videos!" "This deserves a bigillion emojis!"

Date of experience: October 11, 2023
Arizona
1 review
0 helpful votes
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Memories at my fingertips
October 11, 2023

Having all of my videos digitized has been so much fun. Sharing with my family is easy and they are so grateful.

Date of experience: October 11, 2023
Maryland
1 review
0 helpful votes
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Not what was expected
November 10, 2023

This company fails to let customers know that there is a monthly fee associated with the conversion if you don't get the usb drive or download the video/ photos on your own. Video replay is poor at best, system frequently freezes.

Date of experience: October 11, 2023
North Carolina
1 review
0 helpful votes
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Best thing i did!
October 11, 2023

When i sent in my vhs tapes i didnt even know what was on them! The minute i started watching them when i got them back i cried and cried! Loved having those memories on my phone now!

Date of experience: October 11, 2023
California
3 reviews
0 helpful votes
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I memory videos
November 10, 2023

At first I was very exited to found out about I memory.
Then 30 plus's dollars for you to send me a box.
450 dollars for you to develop the videos ( the tape where not full small videos)
Then you ask for more money to put on memory stick or cd. Really!
Don't you think is a bit expensive?

You should tell people before the start invest time and money how much... give or take is going to be.
Let them decide if I want this to be done or not.
At the end of all this I end up copy all the file online to drop them on my desktop.
Because you give 30 days before delete them
Thanks for my shopping experience
And please take me out your avalanche mail you send everyday.

Date of experience: October 11, 2023
Illinois
1 review
0 helpful votes
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Quality
October 11, 2023

I would have been happy if I'd been told that the quality of my original products were so bad they shouldn't have been digitized. It was money wasted.

Date of experience: October 11, 2023
New York
2 reviews
0 helpful votes
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Not worth it
November 9, 2023

I had several tapes that could not be digitized. I should have had a larger refund. My other tapes were fine being viewed on my tape on tv but were very blurry and alot of moving and shaking when digitized. I hesitated to order them on drives.

Date of experience: October 10, 2023
New Jersey
1 review
0 helpful votes
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Perfect way to preserve memories
October 10, 2023

This process was so easy! I received my digital images within 24 hours of them receiving my package. The images were beautiful!

Date of experience: October 10, 2023
Nebraska
1 review
0 helpful votes
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Thank you
October 10, 2023

I am very satisfied with what I received from iMemories.

Date of experience: October 10, 2023
Florida
2 reviews
0 helpful votes
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Past made Present,,,as in gift
October 10, 2023

Awesome- very friendly and courteous service would recommend for preservation of old movies and videos

Date of experience: October 10, 2023
Utah
2 reviews
0 helpful votes
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The materials were just too old. They were cloudy, some you could barely decipher, and some were odd colors. I will not be doing this again because for me it was a waste of money.
I do not think that it was the fault of I memories however.

Date of experience: October 9, 2023
Arkansas
1 review
0 helpful votes
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I am actually astounded by the iMemories commitment to service. I ran into some copyright issues and the folks at iMemories went out of their way to help figure out how to proceed. And now I have hours of memories beautifully preserved for my family to treasure long after I have departed this Earthly plane. Big smiles all around. Thank you, thank you, thank you!

Date of experience: October 9, 2023
Florida
1 review
0 helpful votes
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Excellent Service
October 9, 2023

It has been so Awesome to see my Memories with my family.

Date of experience: October 9, 2023
Kentucky
1 review
0 helpful votes
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Great!
October 9, 2023

Easy, fast, convenient! Glad I did this. Very worthwhile to have all of my video memories at my fingertips.

Date of experience: October 9, 2023