Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of iMemories

iMemories

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


How would you rate iMemories?
grey stargrey stargrey stargrey stargrey star

iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,976
value
158
shipping
156
returns
82
quality
6,681
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow Frank C.
Unfollow Frank C.
Share Review
Report Review

EXCELLENT QUALITY
November 2, 2023

I received my order just as promised. The conversions were excellent!

Date of experience: November 1, 2023
California
1 review
0 helpful votes
Follow Melinda T.
Unfollow Melinda T.
Share Review
Report Review

Great Customer Service
November 2, 2023

The service was very easy to use and customer was good at helping me with anything I asked about.

Date of experience: November 1, 2023
District of Columbia
1 review
0 helpful votes
Follow Ana J.
Unfollow Ana J.
Share Review
Report Review

Amazing!
November 2, 2023

I was so happy showing my daughters my dance recital videos now that they both dance as well. They were also thrilled to see footage of my Quinces! So fun to sit and watch these memories with them.

Date of experience: November 1, 2023
Ohio
1 review
0 helpful votes
Follow Tracy Q.
Unfollow Tracy Q.
Share Review
Report Review

My son has never seen these movies from before he was born and when he was born
it was truly amazing to watch with him, thank you!

Date of experience: November 1, 2023
Tennessee
1 review
0 helpful votes
Follow Thomas B.
Unfollow Thomas B.
Share Review
Report Review

Poor quality.
November 9, 2023

I was disappointed with the quality of the digitized files. I guess it was due to the age of the tapes. I'm not sure.

Date of experience: November 1, 2023
Washington
1 review
0 helpful votes
Follow Evonna M.
Unfollow Evonna M.
Share Review
Report Review

Superb!
November 1, 2023

Phenomenal work digitizing memories and taking excellent care of items from start to finish! IMemories is absolutely true to what it advertises, and has been highly recommended to friends and family!

Date of experience: November 1, 2023
Illinois
1 review
0 helpful votes
Follow Geriann X.
Unfollow Geriann X.
Share Review
Report Review

Very easy
November 1, 2023

No problems at all, easy process, great customer service.

Date of experience: November 1, 2023
New York
1 review
0 helpful votes
Follow Manuel Q.
Unfollow Manuel Q.
Share Review
Report Review

Great
November 1, 2023

Great service fast shipping,Now it's time to watch old memories.

Date of experience: November 1, 2023
Texas
1 review
0 helpful votes
Follow Carly B.
Unfollow Carly B.
Share Review
Report Review

One start is too many
November 8, 2023

The staff at this business are extremely disrespectful and very rude. When I was trying to get information about my subscription, since all of my videos had been deleted from my app, the woman on the other end of the phone seem to have an out for me from the very beginning, and was very hostile. I will make for sure I let everyone in my friend and family group know not to use them. It turns out that after I spent $200 to get all of my videos digitalized, they delete all of them after a year without anyone's knowledge. I had no idea that I had to renew a subscription until the horrible woman I was speaking to head let me know..

Date of experience: November 1, 2023
Nebraska
1 review
0 helpful votes
Follow Landy V.
Unfollow Landy V.
Share Review
Report Review

Excellent Service
November 1, 2023

Very Easy, convenient way to preserve old memories!

Date of experience: November 1, 2023
Connecticut
1 review
0 helpful votes
Follow Sharon D.
Unfollow Sharon D.
Share Review
Report Review

My kids cannot believe they were kids after viewing these tapes. This is incredible. Please don't ever delete my file.

Date of experience: November 1, 2023
New York
1 review
0 helpful votes
Follow Alvaro K.
Unfollow Alvaro K.
Share Review
Report Review

Amazing memories!
November 1, 2023

Thank you for being part of breaking back. Many memories back into my life!

Date of experience: November 1, 2023
Florida
1 review
0 helpful votes
Follow Yvette P.
Unfollow Yvette P.
Share Review
Report Review

Great service, will use again
November 1, 2023

It was great seeing & receiving my preserved memories. Helpful customer service!

Date of experience: November 1, 2023
Missouri
1 review
0 helpful votes
Follow Sara H.
Unfollow Sara H.
Share Review
Report Review

Very good experience. Kit arrived quickly and easy directions. Received originals back and all converted well. Thank you! A+!

Date of experience: November 1, 2023
California
2 reviews
0 helpful votes
Follow Ron G.
Unfollow Ron G.
Share Review
Report Review

Awesome company.
November 1, 2023

I Memories completely delivered everything we were hoping for. I highly recommend them.

Date of experience: November 1, 2023
Washington
1 review
0 helpful votes
Follow Karen F.
Unfollow Karen F.
Share Review
Report Review

Wedding video
November 1, 2023

I converted our v h s wedding video from thirty seven years ago. Original quality wasn't great but having it digital is very nice

Date of experience: November 1, 2023
Ohio
1 review
0 helpful votes
Follow Olivia F.
Unfollow Olivia F.
Share Review
Report Review

Good
November 1, 2023

Good, took too long and too expensive though. Thank you

Date of experience: November 1, 2023
California
1 review
0 helpful votes
Follow Gregg O.
Unfollow Gregg O.
Share Review
Report Review

Quite pleasant and easy. IMemories sends the box with the FedEx label. You send it back to them with the video tapes. After a few days it's on line. Pretty cool.

Date of experience: November 1, 2023
Massachusetts
1 review
0 helpful votes
Follow Maura E.
Unfollow Maura E.
Share Review
Report Review

Great way to re-live memories
November 1, 2023

The whole process was easy and viewing and sharing the digital files has been great.

Date of experience: November 1, 2023
Oklahoma
1 review
0 helpful votes
Follow Keeblerdudette B.
Unfollow Keeblerdudette B.
Share Review
Report Review

Memories
November 1, 2023

I sent in 3 vhs tapes of family videos. I am happy to have them transferred to digital but was disappointed about the quality. I assumed that iMemories had the ability to actually adjust the noise and any screen distortion from older tapes. I guess not because some places are pretty rough to watch.
I found it very expensive for only paying to transfer from one media to another and not doing any clean up at all.

Date of experience: November 1, 2023