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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,978
value
158
shipping
156
returns
82
quality
6,686
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

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New York
1 review
0 helpful votes
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Couldn't convert
November 10, 2023

I wasn't able to convert my vhs tapes because they said they were copyrighted. So it was a waste of time and money to send

Date of experience: November 3, 2023
Idaho
1 review
0 helpful votes
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Thanks for the great job. The videos came out great! My family enjoyed watching them. I loved your 30 day free download and online site. It is so convenient to download the app on my smart tv and watch on my big screen. It is awesome and easy to use. I probably will use them again.

Date of experience: November 3, 2023
Washington
1 review
0 helpful votes
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None
November 3, 2023

None thanks don't want to, not trying to do all this

Date of experience: November 3, 2023
Ohio
1 review
0 helpful votes
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Very helpful and responsive.
November 3, 2023

Answered my questions promptly. No issues. Wish the videos were not bright.

Date of experience: November 3, 2023
California
1 review
0 helpful votes
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Great for home videos
November 3, 2023

Really great service! Watching home videos much easier

Date of experience: November 3, 2023
West Virginia
1 review
0 helpful votes
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Happy
November 3, 2023

I am super pleased at the quality of the results of the conversion of my 8mm reels and VHS tapes. Batch 2 will be coming soon.
Thank You!

Date of experience: November 3, 2023
Florida
1 review
0 helpful votes
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Overall OK
November 3, 2023

I submitted 10 VCR tapes, not knowing exactly what was on them. I have 4 digitized on the site of the 10 VCR tapes. I had to inquire why they didn't digitize the other 6. (Found out they had copyright info on those 6 from recording TV shows, etc. after I asked.) I would like to have been told there were only going to be 4 and why the other six couldn't be digitized.

Date of experience: November 3, 2023
Indiana
1 review
0 helpful votes
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Cost not worth the quality received.
November 10, 2023

I was disappointed in the amount of slides/dvds I sent and the amount and quality I received back. Also even with 1/2 off the price, it was expensive. It was also unclear that I was paying $14.99 to have the materials shipped to me so I could pack up my slides/dvds., when it was advertised as "free shipping". I must have missed the fine print.

Date of experience: November 3, 2023
Virginia
1 review
0 helpful votes
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Great and fast
November 3, 2023

Great service. Fast and responsive. I would use them again

Date of experience: November 3, 2023
Florida
1 review
0 helpful votes
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My videos were almost unwatchable they were so degraded - I don't know why they would all be like that. Also, their website is TRASH and I can't even get into it half of the time! I can't access my stupid videos that I paid WAY TOO MUCH FOR. Absolute garbage service. Hate it. Regret my life choices that led me to this place.

Date of experience: November 3, 2023
Alabama
1 review
0 helpful votes
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Awesome!
November 3, 2023

Awesome and loved all the features. Recommended to all friends and family

Date of experience: November 3, 2023
Pennsylvania
1 review
0 helpful votes
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Very good service.
November 3, 2023

I am so very happy with everything that I received from Imemories.

Date of experience: November 3, 2023
Texas
1 review
0 helpful votes
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Still waiting on results for videos that are being reviewed after the first transfer because of extreme scratchy, difficult to watch videos

Date of experience: November 2, 2023
Kentucky
1 review
0 helpful votes
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I love iMemories!
November 3, 2023

I have converted lots of old videos to digital. It is so fun to have access to them on my phone! And I have had awesome help from customer service multiple times.

Date of experience: November 2, 2023
Illinois
1 review
0 helpful votes
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Easy process
November 3, 2023

They sent a box, I sent the videos, and they digitized them. An easy process. Website is easy to use.:They sent back the tapes per my request. Would recommend.

Date of experience: November 2, 2023
Florida
2 reviews
0 helpful votes
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So far perfectly fine!
November 2, 2023

All good - perfect service and great quality! Highly recommend!

Date of experience: November 2, 2023
New York
1 review
0 helpful votes
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Successful project
November 2, 2023

The only complaint I have is how long the process took-making back and forth was very slow-otherwise the i memory experience was good

Date of experience: November 2, 2023
Ohio
1 review
0 helpful votes
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Overall
November 2, 2023

It was wonderful seeing our parents again. Like a gift from God, I thank you. My only complaint was I thought i was ordering DVDs. So we got the digital which was confusing to older people. Then I kept getting messages that my free trial was going to expire soon. I thought that by paying a little over $200 this would be ok, but now I have to pay 50. Dollars every yearin order to watch them. I'll live with this but after a couple of years this can get pretty expensive.

Date of experience: November 2, 2023
Arizona
1 review
0 helpful votes
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Service as advertised
November 2, 2023

Thank you for your excellent work and communication.

Date of experience: November 2, 2023
South Carolina
1 review
0 helpful votes
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Pleased with Process
November 2, 2023

While disappointed in amount of movies that were salvageable iMemories did everything they said they would do. The photos on the DVD is a nice touch.

Date of experience: November 2, 2023