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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,980
value
158
shipping
156
returns
82
quality
6,694
This company responds to reviews on average within 2 days

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7,376 reviews

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Oklahoma
1 review
0 helpful votes
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Quality Work
November 5, 2023

Our tapes and dvd were anywhere from 20-30 years old. The quality of the digital transfer was beyond our expectations. It made us extremely happy and able to enjoy them now and the lifetime of our children. Their price is reasonable and they were also quite timely in completing the job. We would highly recommend iMemories!

Date of experience: November 5, 2023
Virginia
1 review
0 helpful votes
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I was able to view memories I was unable to see for decades! Very grateful a company like this exist!

Date of experience: November 5, 2023
Massachusetts
1 review
0 helpful votes
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I loved my first order so much that I've sent in my second!

Date of experience: November 5, 2023
Canada
1 review
0 helpful votes
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Easy and Fast
November 5, 2023

The whole process was extremely easy, and the videos were digitized well and quickly. We received the original videos back promptly.

Date of experience: November 5, 2023
Washington
1 review
0 helpful votes
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Easy Peasy
November 5, 2023

It was very easy to send the tapes in the supplied packaging and the digitizing process happened in just a few weeks. I already received my originals back and I am enjoying watching and sharing videos we made thirty years ago that I have completely forgotten about, and some other precious moments that we could not see until now. Thank you, iMemories

Date of experience: November 4, 2023
Florida
1 review
0 helpful votes
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Very easy process and the results were great! We will use iMemories again in the future

Date of experience: November 4, 2023
California
1 review
0 helpful votes
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A bit misleading
November 11, 2023

The fact that you need to download and pay to have storage is hidden in the fine print. Also, takes a long time between request to download and the ability to do so.

Date of experience: November 4, 2023
Arizona
2 reviews
0 helpful votes
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Customer Service
November 4, 2023

I placed my order and right afterward I realized I'd forgotten to use my 50% off code. Being on a fixed income I was just sick about it and left desperate messages on voicemail and email begging for a response. No one ever got back to me despite the claim the claim of a quick response!

Date of experience: November 4, 2023
Alaska
1 review
0 helpful votes
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Thank You!
November 4, 2023

I am completely satisfied with my experience with iMemories. I sent in 5 VHS tapes to be converted and they did a beautiful job. I really appreciate that I was able to share the links online for 30 days, so my friends and family could download and keep the files forever, too.
I wasn't sure if they would be able to convert the tape from 1985, but they did! Now I can show my child their mother in Kindergarten. It's thoroughly hilarious.

Date of experience: November 4, 2023
Florida
3 reviews
1 helpful vote
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A little disappointed
November 4, 2023

I understand that my movies were from the 80's but they were not of very good quality and I paid a lot to watch sometimes fuzzy movies

Date of experience: November 4, 2023
California
1 review
0 helpful votes
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Amazing service!
November 4, 2023

I had issues with the tapes I sent in because they were so old. I contacted iMemories, and they fixed the issues with absolute professionalism. This is a legitimate service.

Date of experience: November 4, 2023
Washington
1 review
0 helpful votes
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Thank you
November 4, 2023

Such a great experience and super fun to watch our videos!

Date of experience: November 4, 2023
Indiana
1 review
0 helpful votes
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Great experience overall.
November 4, 2023

They missed a very important part of a video from one of the VCR tapes I sent in, but when I called they were incredibly nice and helpful about it. I sent back the one tape back for them to correct so I'm just waiting for it to be available.

Date of experience: November 4, 2023
Georgia
1 review
0 helpful votes
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Very happy, thank you!
November 4, 2023

Every interaction I had with the team at iMemories was perfect. Knowledgeable, helpful people — it was a pleasure each time! And all the products I ordered are great quality and I look forward to enjoying my family memories!

Date of experience: November 4, 2023
Wyoming
2 reviews
0 helpful votes
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Process to mail in cassettes was simple and straightforward. I received notice they were transferred and was able to watch recordings I have not seen in over 10 years, as my recording/playback camera was broken! Thank-you for bringing our memories back to us!

Date of experience: November 4, 2023
Texas
1 review
0 helpful votes
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Great service
November 4, 2023

Loved this so much. Great experience and everything was converted perfectly!

Date of experience: November 4, 2023
Pennsylvania
1 review
0 helpful votes
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Great experience
November 4, 2023

When I needed customer service, I received a quick and helpful response. All my videos came out great online. Thank you!

Date of experience: November 4, 2023
Oregon
1 review
0 helpful votes
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So many fun memories!
November 4, 2023

I have now used imemories several times and they do a great job! Customer service is very good and they handle our tapes with care. So much fun to see our memories once again. Thank you for bringing them back for us.

Date of experience: November 3, 2023
Texas
1 review
0 helpful votes
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So super easy. Mail them in, they send you a price and a few weeks later you have them uploaded into the cloud to view or download.

Date of experience: November 3, 2023

Transferring VHS memories to digital
August 31, 2023
Previous review

IMemories has been a true joy to work with, the process could not be any easier. You simply place your desired number of tapes into the mailing box, and within 2 weeks you start to see the digital copies being added to your online account. They are stored in the cloud for as long as you like or download them to share with family and friends. We now have 40 years of unreplaceable memories from VHS, Super8 and mini-VHS tapes all easily watchable on our TV or computer. This would have taken me years to do on my own. Love the iMemories process.

Date of experience: August 30, 2023
Alabama
2 reviews
0 helpful votes
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We have 8mm film, VHS tapes, precious handwritten letters from relatives who have already passed and many other pictures. Some of the pictures were fading, letters turning yellow with age, and tapes but no machine to view them with! IMemories turned our old videos into digital format. Now, we can review them at our leisure!

Date of experience: November 3, 2023