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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,980
value
158
shipping
156
returns
82
quality
6,693
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

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California
1 review
0 helpful votes
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Awesome
November 8, 2023

Fully satisfied on the product. Family got to enjoy videos never seen but heard of. Lots of precious memories brought back to life. Thank you

Date of experience: November 7, 2023
Georgia
1 review
0 helpful votes
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Family
November 8, 2023
Updated review

Amazing customer satisfaction and confidence my memories were taken care of and safe!

Date of experience: November 7, 2023

The Bane Crew
August 1, 2023
Previous review

So so fun to see so many amazing memories come to life - thank you!

Date of experience: August 1, 2023
Colorado
1 review
0 helpful votes
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Great experience
November 8, 2023

I had a great experience with imemories it was a fast and convenient service.

Date of experience: November 7, 2023
Pennsylvania
1 review
0 helpful votes
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Just What I Needed
November 8, 2023

Time was a concern and you got my pictures to me three days before needed. Thanks

Date of experience: November 7, 2023
Oklahoma
2 reviews
0 helpful votes
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I am so satisfied
November 7, 2023

I have been very happy with the service I have had with iMemories. I had my digital copies in less than 3 weeks. My first copy in a week. Any questions I have they are more than happy to help me. They walked me through anything I didnt understand and now I've been able to share with other family members. This is such a fantastic idea to relive past memories.

Date of experience: November 6, 2023
Missouri
1 review
0 helpful votes
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The service was excellent, but the quality of the digitized VCR tapes was no better than what I was able to do on my own computer at home.

Date of experience: November 6, 2023
Florida
1 review
0 helpful votes
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I wish I would have done this sooner!
November 6, 2023

I have heard of companies that preserve photos and videos, but I have always been too afraid of shipping them off and then possibly losing them forever. I wish I would not have waited. I have had the best experience with iMemories. I have recently received my first order and getting ready to place another order, until I have digitized/preserved every one of my videos. I have enjoyed watching and sharing the videos with my adult sons and other family members. If you have not started, do it. You will not be disappointed.

Date of experience: November 6, 2023
Pennsylvania
1 review
0 helpful votes
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Great digital quality!
November 6, 2023

Great service! IMemories converted my video to digital. Now, I can watch my wedding memories!

Date of experience: November 6, 2023
California
2 reviews
0 helpful votes
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Amazing service!
November 6, 2023

I was a little hesitant to send my families videos out to get converted because I was not sure I would get them back. I read reviews and decided to go ahead with it. I received my digital videos within 2 weeks and I was so happy. I was able to see videos that I hadn't seen for almost 20 years. Thank you iMemories for giving me my memories back. I love this service.

Date of experience: November 6, 2023
Wisconsin
1 review
0 helpful votes
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Excellent Communications
November 6, 2023

Experience was just fine. A bit expensive - especially w/o the promotions. Stacey did a great job fielding my questions. Timely and thorough.

Date of experience: November 6, 2023
Colorado
2 reviews
0 helpful votes
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What a wonderful treasure!
November 6, 2023

What a wonderful treasure! Thank you for everything! I can't believe how easy it was to do. Worth every single penny. My kids are in for a wonderful Christmas surprise

Date of experience: November 6, 2023
Illinois
1 review
0 helpful votes
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The videos turned out good for the most part, with the exception of one which had terrible audio. Imemories redid the video and it was much better.

Date of experience: November 6, 2023
Michigan
1 review
0 helpful votes
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Awesome!
November 6, 2023

Super easy to upload, save and transmit. Can't wait to find more to more tapes to send to imemories!

Date of experience: November 6, 2023
Texas
1 review
0 helpful votes
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I had lots of questions of how I Memories took out useless blank spots on VCRs and kept the good parts to view.

Date of experience: November 5, 2023
Oklahoma
1 review
0 helpful votes
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Not user friendly
November 13, 2023

I paid a lot of money to have my videos converted to digital. I am frustrated because I can't understand how to save them to usb. When I click on usb, it says I will have to pay $59.99 plus shipping. Does that mean imemories will put it on a usb and send it to me? I just want to transfer the digital videos to my own usb. I don't want to have to pay a yearly fee to have them stored on imemories. I just want them on my own device.

Date of experience: November 5, 2023
Massachusetts
1 review
0 helpful votes
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Me
November 6, 2023

Great. Stop asking me for more than 50 characters.

Date of experience: November 5, 2023
Georgia
1 review
0 helpful votes
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Job well done.
November 5, 2023

Your customer personnel were joyful, personable, professional, knowledgeable, and willing to share with me all the answers to my varied questions. Of note was one tape was converted poorly. I believe it was Tracy? That helped me by getting it redone. Not only did your personnel get the quality of the tape back, but, two different track meet events that were not initially copied were retrieved and recorded. They were my sons two best races his senior year of high school. So, thank you for a job well done.

Date of experience: November 5, 2023
Wisconsin
1 review
0 helpful votes
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Tapes to digital
November 5, 2023

We are loving our imemories experience. It is so fun to watch our old movies. We are so pleased with imemories. Thank you!

Date of experience: November 5, 2023
Tennessee
3 reviews
0 helpful votes
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I'm glad I did this but I am having a problem with downloading my files to my PC. They fail numerous times which requires you to restart them. So far I've only converted a few because of the time it takes to download. I had to purchase their cloud so I have time to download them all.

Date of experience: November 5, 2023
Louisiana
1 review
0 helpful votes
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Only finished one box but so far very pleased. Trip down family memory row! Hope to send another box and try this process again. The discount was a great incentive to get started. Thank you imemory staff!

Date of experience: November 5, 2023