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iMemories

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,975
value
158
shipping
156
returns
82
quality
6,654
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

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Washington
1 review
0 helpful votes
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Wonderful company
November 1, 2023

Imemories was prompt in converting all my photos and movies to digital, and was overall very professional. I would highly recommend their service to others.

Date of experience: November 1, 2023
New York
1 review
0 helpful votes
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Fantastic
November 1, 2023

It's been amazing being able to see old videos of family members!

Date of experience: November 1, 2023
Connecticut
1 review
0 helpful votes
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Sent in two VHS tapes - the first was digitized fine, with the second the quality was pretty poor. As if no human had reviewed it. They re-did that one and it was fine. The real issue was the incessant emails ever since I placed the order, with no way to unsubscribe. Customer service told me that they couldn't unsubscribe me because they were "account service" emails but they were just marketing/spam. Finally they agreed to remove me -- and yet I'm still getting them.

Date of experience: November 1, 2023
Virginia
1 review
0 helpful votes
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Positive Negative Surprises
November 1, 2023

Great experience … I was stunned with the photos from the negatives I sent in… some were from other parts of my extended family and I'm not sure how I even got a hold of the negatives. It was a pleasant surprise to share with my aunt and her family photos no one had ever seen.

Date of experience: November 1, 2023
1 review
0 helpful votes
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Birthday
October 30, 2023

It was easy and any issues, I received help right away.

Date of experience: October 30, 2023
New York
1 review
0 helpful votes
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Review
November 4, 2023

They charge for the kit, they charge for the processing, and they charge to be able to view it on my TV or phone. Way too expensive! Not user friendly. Rip off! Be wary to use.

Date of experience: October 28, 2023
Heather P. iMemories Rep
over a year old

Hi Patricia, Thank you for sharing this feedback, we do make all pricing available through every step of the process. It can be found on our website, and also in the booklet that comes with the SafeShip Kit. Our options are listed in these places (free downloads, the ability to order DVDs/USB drive, or cloud storage). If you need any assistance with downloading, or any of our other options, please let us know!

Maryland
1 review
1 helpful vote
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Review
October 28, 2023

I have had five rolls of sound movie film converted by iMemories. I chose them because other companies do not convert sound film. As for customer service they are extremely responsive. I had an issue with one roll of film and had no problems contacting them and communicating with them (by e-mail and directly by phone) until the issue was resolved to my satisfaction. I gave the product review only a 4 out of 5 because I feel that some of the colors in the digital product are a little "washed out" compared to the original film.

Date of experience: October 28, 2023
Colorado
1 review
0 helpful votes
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Mo
October 28, 2023

Good customer service for me and stop bugging me. 50 words?

Date of experience: October 27, 2023
California
1 review
0 helpful votes
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This is the 2nd set of tapes I sent in so it should be obvious that I was very satisfied with the results of the first batch of tapes I sent in our there would not have been a second set sent in. (And that is what your call a run on sentence.#

Date of experience: October 27, 2023
Missouri
1 review
0 helpful votes
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Happy Customer
October 27, 2023

I was very satisfied with iMemories. I highly recommend this company!

Date of experience: October 27, 2023
Texas
1 review
0 helpful votes
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Pricy
November 3, 2023

200 for 1 month of virtual was not what I thought I was getting. Over 400.00 was double what I would have spent at Sams.

Date of experience: October 27, 2023
Florida
1 review
0 helpful votes
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It was as advertised, overall experience was as user friendly and simple. Each one is saved as a separate file so be prepared to slowly store your memories for later use and do so within the timeline.

Date of experience: October 27, 2023
California
1 review
0 helpful votes
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Awesome
October 27, 2023

Easy to do and they do a great job! I had just about all the options such as old slides, 8mm movie, vhs, vhs-c. One vcr tape had torn and they fixed it! Very happy with entire process.

Date of experience: October 27, 2023
District of Columbia
1 review
1 helpful vote
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Delight
October 27, 2023

Being an 84 year old widow. I had no idea what to expect from the VCRs I sent you. I was delighted with every aspect of your service from shipping to view. Lots of memories. Thank you

Date of experience: October 27, 2023
Florida
1 review
0 helpful votes
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I will see i will see i will see i will see i will see

Date of experience: October 27, 2023
Virginia
1 review
1 helpful vote
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Paid too much money.
October 27, 2023

We paid almost $400.00 for 25 tapes, a vhs tape and some floppy discs. We dont feel that we received all that was recorded on each tape. Not only that but you only have 30 days to review before you have to pay monthly.

Date of experience: October 27, 2023
Tennessee
1 review
1 helpful vote
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Great service
October 27, 2023

Love the process and so easy, quick turnaround. Overall very satisfied

Date of experience: October 27, 2023
North Carolina
2 reviews
0 helpful votes
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It is expensive for what you get. I was satisfied with the discs

Date of experience: October 27, 2023
North Carolina
1 review
1 helpful vote
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I was very satisfied with the quality of work done and the quality of their communications.

Date of experience: October 27, 2023
Florida
1 review
1 helpful vote
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Easy Process
October 27, 2023

The process was super simple. I'm so glad I had this done. It's so nice to see all of my home movies from my phone from anywhere and know that they are preserved for life.

Date of experience: October 27, 2023