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iMemories

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,975
value
158
shipping
156
returns
82
quality
6,645
This company responds to reviews on average within 2 days

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7,376 reviews

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Texas
1 review
1 helpful vote
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Great service and videos!
November 10, 2023

From beginning to end, iMemories have been so great! I love our digital memories, we saw videos we haven't seen in many years, and family who have since passed on. We love everything about them, and will recommend them to anyone!

Date of experience: November 10, 2023
District of Columbia
1 review
1 helpful vote
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Excellent!
November 10, 2023

I was astounded by how easy this process was! I love having my videos at my fingertips.

Date of experience: November 10, 2023
Georgia
1 review
0 helpful votes
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Great video transfer; sound poor
November 10, 2023

The sound quality is very poor. We could barely hear any of it. But the video transfer was done well and overall very pleased, though the price is quite high.

Date of experience: November 10, 2023
Washington
2 reviews
4 helpful votes
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I got what I wanted
November 10, 2023

I sent 8 VHS tapes and they successfully converted them all and the quality was as good as can be expected. I also received all the tapes back!

Date of experience: November 9, 2023
New Jersey
1 review
1 helpful vote
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Fix the tracking
November 10, 2023

The tracking on the video needed adjusted,
Not sure if they fixed it. It doesn't look like it was repaired.

Date of experience: November 9, 2023
Georgia
1 review
1 helpful vote
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No issues, easy to use
November 9, 2023

Easy, convenient, like that I can watch on tv, makes it convenient

Date of experience: November 9, 2023
Illinois
1 review
1 helpful vote
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It was all very easy to complete and turned out just as I was promised it would. Given the quality and professionalism, it was worth every penny and my wife and I plan on sending in more pictures as soon as possible.

Date of experience: November 9, 2023
South Carolina
1 review
1 helpful vote
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Viewing on TV
November 9, 2023

Having difficulty viewing the digitized videos on my TV. Hoping my son can help me figure it out.

Date of experience: November 9, 2023
Tennessee
1 review
1 helpful vote
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Great Product!
November 9, 2023

Great service And love being able to watch all our videos online. Would highly recommend!

Date of experience: November 9, 2023
Georgia
1 review
1 helpful vote
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Definitely worth it!
November 9, 2023

Easy to follow instruction. Quick turnaround. Wonderful being able to view my videos anytime after not being able to view them for many years!

Date of experience: November 9, 2023
North Carolina
1 review
1 helpful vote
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Good investment!
November 9, 2023

Process was easy. They are great with communication and follow-up. Will recommend.

Date of experience: November 9, 2023
Florida
1 review
1 helpful vote
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Phenomenal Service
November 9, 2023

I had tons of very old home movies with no way to ever see them. Now I just have to open my phone or computer to as them. It's incredibly easy. They are very helpful and a pleasure to deal with. You are constantly updated.

Date of experience: November 9, 2023
Michigan
1 review
1 helpful vote
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Great experience
November 9, 2023

Make sure you take advantage of code offers. It can be very expensive without using them

Date of experience: November 9, 2023
Maryland
1 review
2 helpful votes
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Great service at a great price
November 9, 2023

I recently inherited box after box of Hi8 tapes from my parents. I was able to digitize some myself, but I trusted the most cherished ones to imemories. They did a great job. Some of the tapes were no longer usable, but that is a storage problem not an imemories problem…just a heads up to customers that if it's not playable there's nothing they can do about it.

Date of experience: November 9, 2023
New York
1 review
1 helpful vote
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Incredible service
November 9, 2023

I cannot say enough about your company and the quality of work you do to preserve memories of our family and friends!

Date of experience: November 9, 2023
Arizona
1 review
1 helpful vote
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Great service!
November 9, 2023

Great service and very quick turnaround! Very easy to download too if you don't want to purchase additional service.

Date of experience: November 9, 2023
Tennessee
1 review
0 helpful votes
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28 years of memories
November 9, 2023

After seeing the ease of viewing our memories through the iMemories process, this is one time I was glad that I procrastinated on converting all our memories. Thank you iMemories for this wonderful process.

Date of experience: November 9, 2023
North Carolina
1 review
0 helpful votes
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Yeah!
November 9, 2023

Easy all the way around. Loved seeing all the memories.

Date of experience: November 9, 2023
New York
1 review
0 helpful votes
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Excellent
November 9, 2023

Such a wonderful and easy experience, working with iMemories brought back a lot of memories, and so wonderful to share with my family and relive the special moments with them!

Date of experience: November 9, 2023
Illinois
1 review
0 helpful votes
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My Father passed away and we found multiple VHS and VHS-c tapes when cleaning out the house. Sent 5 of them to iMemories to test the process and have digitized. Two of them were videos of my wedding from 1994. We did not have a device to play the videos on. Reached out to imemories inquiring if they could look at them to see if they were duplicates and was told I would be able to do that and select the medium to download them to once digitized. That of course came with additional fees. Some of the videos ended up being very short and of poor quality with static. Of course, they still cost the same to digitize as a much longer video. For this reason, I'll be pursuing doing this myself as I have 30 additional vhs-c tapes in my library still to accomplish. Recommend more hands on customer service between the customer and your worker to work through these issues prior to digitizing to improve the user experience.

Date of experience: November 9, 2023