Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
From beginning to end, iMemories have been so great! I love our digital memories, we saw videos we haven't seen in many years, and family who have since passed on. We love everything about them, and will recommend them to anyone!
I was astounded by how easy this process was! I love having my videos at my fingertips.
The sound quality is very poor. We could barely hear any of it. But the video transfer was done well and overall very pleased, though the price is quite high.
I sent 8 VHS tapes and they successfully converted them all and the quality was as good as can be expected. I also received all the tapes back!
The tracking on the video needed adjusted,
Not sure if they fixed it. It doesn't look like it was repaired.
Easy, convenient, like that I can watch on tv, makes it convenient
It was all very easy to complete and turned out just as I was promised it would. Given the quality and professionalism, it was worth every penny and my wife and I plan on sending in more pictures as soon as possible.
Having difficulty viewing the digitized videos on my TV. Hoping my son can help me figure it out.
Great service And love being able to watch all our videos online. Would highly recommend!
Easy to follow instruction. Quick turnaround. Wonderful being able to view my videos anytime after not being able to view them for many years!
Process was easy. They are great with communication and follow-up. Will recommend.
I had tons of very old home movies with no way to ever see them. Now I just have to open my phone or computer to as them. It's incredibly easy. They are very helpful and a pleasure to deal with. You are constantly updated.
Make sure you take advantage of code offers. It can be very expensive without using them
I recently inherited box after box of Hi8 tapes from my parents. I was able to digitize some myself, but I trusted the most cherished ones to imemories. They did a great job. Some of the tapes were no longer usable, but that is a storage problem not an imemories problem…just a heads up to customers that if it's not playable there's nothing they can do about it.
I cannot say enough about your company and the quality of work you do to preserve memories of our family and friends!
Great service and very quick turnaround! Very easy to download too if you don't want to purchase additional service.
After seeing the ease of viewing our memories through the iMemories process, this is one time I was glad that I procrastinated on converting all our memories. Thank you iMemories for this wonderful process.
Such a wonderful and easy experience, working with iMemories brought back a lot of memories, and so wonderful to share with my family and relive the special moments with them!
My Father passed away and we found multiple VHS and VHS-c tapes when cleaning out the house. Sent 5 of them to iMemories to test the process and have digitized. Two of them were videos of my wedding from 1994. We did not have a device to play the videos on. Reached out to imemories inquiring if they could look at them to see if they were duplicates and was told I would be able to do that and select the medium to download them to once digitized. That of course came with additional fees. Some of the videos ended up being very short and of poor quality with static. Of course, they still cost the same to digitize as a much longer video. For this reason, I'll be pursuing doing this myself as I have 30 additional vhs-c tapes in my library still to accomplish. Recommend more hands on customer service between the customer and your worker to work through these issues prior to digitizing to improve the user experience.
Answer: Hi Chi, We are unable to process tapes containing mold, we do not offer mold removal services. Please reach out with any questions at 1(800)845-7986 M-F 7AM-5PM AZ time (currently MST).
Answer: Hi Clara, All negatives, slides and prints are scanned to JPEG (. Jpg) files and have an output of a 6 X 4 image at 500-600dpi resolution.
Answer: Hi Elaine, We do not transfer audio to digital. We only transfer video files to digital files. Please let us know if you have any other questions.
Answer: They won't but Immure Records will. Just google them. They are awesome.
Answer: Hi Beatriz, Yes we will use the label on your original media for the title that appears on your media! Please let us know if we can be of any assistance at 1(800)845-7986 M-F 8AM-5PM AZ time (currently MST).
Answer: Hi Joe, We can use your titles and dates for the titles that appear online or on DVD/USB/Download. The tapes do appear online in the order they complete processing, but we do have an easy frag and drop organizing ability to move them if needed! Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Janelle, We can process these slides to USB drives! Checkout our website for the most up to date pricing and current promotions, or give us a call for assistance at 1(800)845-7986.
Answer: Hi Mark, We do not have any specific bulk pricing, at times for larger orders we may have the ability to offer a higher discount, please reach out for more detailed pricing information at 1(800)845-7986.

