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iMemories

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,975
value
158
shipping
156
returns
82
quality
6,662
This company responds to reviews on average within 2 days

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7,376 reviews

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Florida
1 review
1 helpful vote
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Phenomenal Service
November 9, 2023

I had tons of very old home movies with no way to ever see them. Now I just have to open my phone or computer to as them. It's incredibly easy. They are very helpful and a pleasure to deal with. You are constantly updated.

Date of experience: November 9, 2023
Michigan
1 review
1 helpful vote
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Great experience
November 9, 2023

Make sure you take advantage of code offers. It can be very expensive without using them

Date of experience: November 9, 2023
Maryland
1 review
2 helpful votes
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Great service at a great price
November 9, 2023

I recently inherited box after box of Hi8 tapes from my parents. I was able to digitize some myself, but I trusted the most cherished ones to imemories. They did a great job. Some of the tapes were no longer usable, but that is a storage problem not an imemories problem…just a heads up to customers that if it's not playable there's nothing they can do about it.

Date of experience: November 9, 2023
New York
1 review
1 helpful vote
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Incredible service
November 9, 2023

I cannot say enough about your company and the quality of work you do to preserve memories of our family and friends!

Date of experience: November 9, 2023
Arizona
1 review
1 helpful vote
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Great service!
November 9, 2023

Great service and very quick turnaround! Very easy to download too if you don't want to purchase additional service.

Date of experience: November 9, 2023
Tennessee
1 review
0 helpful votes
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28 years of memories
November 9, 2023

After seeing the ease of viewing our memories through the iMemories process, this is one time I was glad that I procrastinated on converting all our memories. Thank you iMemories for this wonderful process.

Date of experience: November 9, 2023
North Carolina
1 review
0 helpful votes
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Yeah!
November 9, 2023

Easy all the way around. Loved seeing all the memories.

Date of experience: November 9, 2023
New York
1 review
0 helpful votes
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Excellent
November 9, 2023

Such a wonderful and easy experience, working with iMemories brought back a lot of memories, and so wonderful to share with my family and relive the special moments with them!

Date of experience: November 9, 2023
Illinois
1 review
0 helpful votes
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My Father passed away and we found multiple VHS and VHS-c tapes when cleaning out the house. Sent 5 of them to iMemories to test the process and have digitized. Two of them were videos of my wedding from 1994. We did not have a device to play the videos on. Reached out to imemories inquiring if they could look at them to see if they were duplicates and was told I would be able to do that and select the medium to download them to once digitized. That of course came with additional fees. Some of the videos ended up being very short and of poor quality with static. Of course, they still cost the same to digitize as a much longer video. For this reason, I'll be pursuing doing this myself as I have 30 additional vhs-c tapes in my library still to accomplish. Recommend more hands on customer service between the customer and your worker to work through these issues prior to digitizing to improve the user experience.

Date of experience: November 9, 2023
Georgia
2 reviews
0 helpful votes
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Easy!
November 9, 2023

Send your memories in and watch them online! There were videos I had never watched from 25 years ago.

Date of experience: November 9, 2023
Colorado
1 review
0 helpful votes
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Thank you!
November 9, 2023

Some of my cassettes were not digitized and I was not told why? Can you tell me?

Date of experience: November 8, 2023
Maryland
1 review
0 helpful votes
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Wet poor quality
November 8, 2023

Experience was good. Quality of videos were terrible. They were high school football tapes and you cannot even make out football or players numbers.

Date of experience: November 8, 2023
Arizona
1 review
0 helpful votes
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The go to place for memories!
November 8, 2023

Very professional and helpful
Very pleased with the outcome.

Date of experience: November 8, 2023
California
1 review
0 helpful votes
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Great Customer Service
November 8, 2023

I was disappointed that somenof my VHS tapes were not able to be digitized due to copyright, bur customer service was very responsive and helpful.

Date of experience: November 8, 2023
Texas
1 review
0 helpful votes
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IMemories experience
November 8, 2023

My experience was good the turn time was better than expected

Date of experience: November 8, 2023
Florida
1 review
0 helpful votes
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Very satisfactory
November 8, 2023

I was able to get help with questions over my iPhone If my wait time was long, they always got back to me in a timely fashion. Very cooperative. I would recommend them to family and friends. I am enjoying accessing family films I was unable to watch for years.

Date of experience: November 8, 2023
Texas
1 review
0 helpful votes
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Easy Peasy
November 8, 2023

It was a simple thing to place an order, send in our slides, and receive the digital pictures back. I plan to send in more slides and will then order a USB Drive with all on it.

Date of experience: November 8, 2023
Illinois
2 reviews
0 helpful votes
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Great service at a reasonable price.
November 8, 2023

I wasn't sure about trusting our precious video tapes outside of our house, but from the packaging to the tracking all the way to their safe return, iMemories made it safe and easy.

Date of experience: November 8, 2023
Alabama
1 review
0 helpful votes
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Amazing!
November 8, 2023

This company does a wonderful job! I was able to share a video with one of my daughter's friends. She let us know that it is the only video she has of her childhood. What a special opportunity to share!

Date of experience: November 8, 2023
Virginia
1 review
0 helpful votes
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Easy process for anyone!
November 8, 2023

The process from start to finish was easy. I was updated by email when a product was ready and loaded onto my portal to view. All originals were sent back securely.

Date of experience: November 8, 2023