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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,980
value
158
shipping
156
returns
82
quality
6,694
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

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California
1 review
0 helpful votes
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Trustworthy
March 30, 2024

Love the convenience, wish I had transferred earlier.

Date of experience: March 20, 2024
Stacey S. — iMemories Rep
over a year old

Hi Marjorie, We appreciate your comment! Thanks for your support!

Illinois
1 review
0 helpful votes
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Best way to preserve memories
March 30, 2024

Love the in-person help line to avoid confusion. Very helpful. Old (20+ years) are now digitized and preserved for grandchildren.

Date of experience: March 20, 2024
Stacey S. — iMemories Rep
over a year old

Hi Linda, We're grateful to have you with us! We're so glad to hear we were able to assist you with saving your family memories!

Texas
1 review
1 helpful vote
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Good experience
March 30, 2024

Digital copies turned out good. Very happy with service.

Date of experience: March 19, 2024
Stacey S. — iMemories Rep
over a year old

We so appreciate your comment Anthony! Thanks for your wonderful feedback!

Texas
2 reviews
0 helpful votes
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Glad I finally did it!
March 30, 2024

So glad I finally sent my old VHS and 8mm tapes in and had them converted to digital media. Now I simply log in and edit the video's as needed. It has been so much fun to see them. I am very happy with the process.

Date of experience: March 19, 2024
Stacey S. — iMemories Rep
over a year old

Hi Lesha, Thank you for taking the time to comment and for the great review!

Illinois
1 review
0 helpful votes
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My kids
March 28, 2024

I had never watched my recordings since I made them. It was like watching the ghosts of children past. So emotional. They're in their 30's now with children so it's amazing to see.

Date of experience: March 18, 2024
Stacey S. — iMemories Rep
over a year old

Hi Maureen, Your sharing means a lot to us! We're truly grateful for your kind words and the opportunity to be part of preserving such precious moments. Thank you sincerely.

Minnesota
1 review
1 helpful vote
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First time user
March 28, 2024

I was so nervous about sending 97 tapes to be converted I put an apple air tag in with my order just in case something happened. But everything went great. Getting this done is a big load off my mind now I'm just enjoying my kids growing up again. Thanks for the great work iMemories.

Date of experience: March 17, 2024
Stacey S. — iMemories Rep
over a year old

HI Robert, Thank you for entrusting us with your family memories! We appreciate the wonderful review!

Georgia
1 review
0 helpful votes
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My slides were converted
March 27, 2024
Updated review

I sent in over 1000 slides to be converted into digital platform for my computer. They were converted and then packaged for their return to me via FEDEX. Everything went smoothly and the pictures are great to look at on my computer!

Date of experience: March 17, 2024
Stacey S. — iMemories Rep
over a year old

We appreciate your comment Bonnie! We're grateful to have you with us!


The video ad looks fantastic!
October 5, 2021
Previous review

The video ad looks fantastic! I'll comment further as my projects are completed.

Date of experience: October 5, 2021
Pennsylvania
1 review
0 helpful votes
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Quite satisfied. I don't care for the need to order a shipping box to ship my order. Positive experience otherwise.

Date of experience: March 16, 2024
Stacey S. — iMemories Rep
over a year old

Hi Walter, Thank you for taking the time to comment! The Safeship Kit is not required to ship your memories to us. However, it was specifically created to help increase the safety of your order while in transit!

Illinois
1 review
0 helpful votes
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Priceless
March 26, 2024

It was smooth sailing from start to finish. I had anxiety sending my priceless movies in the mail. Once I received confirmation that they were received I was relieved and so happy to get them back and uploaded to view. Memories are shared with my girls today today and always.

Date of experience: March 16, 2024
Stacey S. — iMemories Rep
over a year old

HI Lisa, Thanks for the comment! Your trust in us with your cherished memories means the world!

Virginia
1 review
0 helpful votes
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Valuable Service
March 25, 2024

Great simple service - made it easy to accomplish something I wanted to do for years

Date of experience: March 15, 2024
Stacey S. — iMemories Rep
over a year old

Hi Andrew, We're grateful to have you with us! Thanks for your wonderful feedback!

Florida
1 review
0 helpful votes
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Getting my memories digitized was really easy. Accessing them afterward has been a little tricky, but I am navigating that.

Date of experience: March 14, 2024
Stacey S. — iMemories Rep
over a year old

Hi Lee, We appreciate your comment! We want to ensure that our customers have the best experience possible, please do not hesitate to reach out with any questions at 1(800)845-7986.

New Jersey
1 review
0 helpful votes
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IMemories was phenomenal to work with! It's been such an awesome Christmas gift. Having all of our home videos accessible on our phones is the best.

Date of experience: March 14, 2024
Stacey S. — iMemories Rep
over a year old

Hi Hilary, Thanks for your wonderful feedback! We're truly grateful for your kind words and the opportunity to be part of preserving such precious moments. Thank you sincerely.

Georgia
1 review
0 helpful votes
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I never knew how much I needed to remember my past until I sent my tapes into iMemories and had them digitized. It was a healing experience and I am so incredibly glad I did it. Thank you

Date of experience: March 14, 2024
Stacey S. — iMemories Rep
over a year old

Hi Tami, We so appreciate your comment! Thank you for trusting us with such important memories!

Viet Nam
7 reviews
0 helpful votes
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The perfect gift
March 25, 2024

I digitized the videos and pictures of my best friend and I from over 5 years ago, which I sent to her as a gift on her birthday and she got all emotional and genuinely happy.

Date of experience: March 14, 2024
Stacey S. — iMemories Rep
over a year old

Hi There, Thanks for the comment! What a thoughtful birthday gift!

California
1 review
1 helpful vote
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Best thing I ever did
March 24, 2024

IMemories did a great job. The packaging was great. I felt confident my life movies would be handled safely. Having instant access to my movies is so fun. Quality is great. IMemories returned my originals in good packaging and condition.

Date of experience: March 14, 2024
Stacey S. — iMemories Rep
over a year old

Thank you for taking the time to comment Chris! This is what we hope to hear!

North Carolina
1 review
0 helpful votes
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Family video
March 23, 2024

Good customer service no long waiting time answer questions

Date of experience: March 13, 2024
Stacey S. — iMemories Rep
over a year old

Hi Marjorie, Thanks for your amazing feedback! Thank you for trusting us with your memories!

Michigan
1 review
0 helpful votes
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USBs delivered
March 23, 2024

Some of the film quality is poor and the titles were not accurate, but I was able to re-label them. The price seems high, but I am enjoying watching them.

Date of experience: March 13, 2024
Stacey S. — iMemories Rep
over a year old

HI Sharon, Thank you for your review! We can absolutely look into any quality concerns you have. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.

New York
1 review
1 helpful vote
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Fond memories
March 23, 2024

With imemories I can now have my old videos and pictures saved right on my phone to share with others at the drop of a hat.

Date of experience: March 13, 2024
Stacey S. — iMemories Rep
over a year old

Hi Michael, Thank you for trusting us with such precious memories, we appreciate your kind words!

Maryland
1 review
1 helpful vote
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Excellent customer service. Great and nice people on phone lines. Only negative is time it takes to get originals back. FedEx seems to delay shipping every time.

Date of experience: March 13, 2024
Stacey S. — iMemories Rep
over a year old

Hi Tonja, Thanks for the comment! This is what we hope to hear! We do use FedEx as our shipper and delivery can take 3-5 business days. Your order was shipped and delivered within four days!

California
1 review
0 helpful votes
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Difficult for non techies
March 23, 2024

I was often unsure what I was doing or going to receive. After I received email that the copying was done, I read the information to believe I had to subscribe to a service to view the old slides. But when I called I found that I could just download them to my computer. A nice lady walked me through it.

Date of experience: March 12, 2024
Stacey S. — iMemories Rep
over a year old

HI Michael, Thank you for taking the time to comment! It's great to hear we were able to assist you with the downloads!