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iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories Reviews Summary
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
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IMemories worked very well for us...very easy and smooth. I'd recommend them to anyone who wants to digitize media.
The digitized memories unlocked so many moments that were stored away and I was able to share them with so many family members that never knew I captured them when they were young. It truly brought them so much joy to see footage with their grandparents who have passed.
Hi Angela, We're truly grateful for your kind words and the opportunity to be part of preserving such precious moments. We're grateful to have you with us!
All my VHS tapes were converted successfully. My kids especially appreciated that they could us the iMemories app on their TVs to view the tapes from the cloud. I plan to use the service again! Would recomend.
Hi Bob, Your sharing means a lot to us! We're thrilled to hear you and your family are enjoying streaming your memories on the TV! Your support means everything!
Service was great and the people I spoke with periodically were very professional and helpful.
Hi Paul, Thanks for your wonderful feedback! Knowing we've met your expectations and perhaps even exceeded them is exactly what we strive for!
I was very pleased with the people, care, and timely service I received. However, I was not pleased with some of my videos. I accepted that some of them might be "grayish" or washed out with age, but I am not happy with the few that were almost too dark to watch. I don't know if this was in the process or what. Overall, we are happy to have our films digitized, so that we can watch most of them again.
Hi Dee, Thanks for your wonderful feedback! We certainly do understand that you want the best quality for your memories. When we do the digital conversion of film reels, they are cleaned and put through a color correction process. We can not however add light where it did not exist originally. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.
They converted 60-year old super 8 footage without a hitch. The web site can be a little wiggy, but customer service is outstanding!
Hi Christian, We appreciate your comment! Hearing our representatives made a positive impact on your experience with us is truly rewarding! We want to make sure you have the best experience possible! If you have any issue with the website, please do not hesitate to reach out to us at 1(800)845-7986.
Good but I would have expected to be notified that some of our tapes were too dark to view
Hi Richard, Thank you for taking the time to leave a review. We appreciate the feedback. We did receive Super8 film reels to process. The technology at the time was great but limited. Films are put through different techniques and a color correction process to help them look their best, but adding light where it did not originally exist is outside of the digital conversion process iMemories offers. We certainly appreciate our customers and want to ensure you get the best capture possible of your family memories. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.
Hi Dawn, Thank you for taking the time to comment. Even with promotional discounts we do understand the cost can add up. Please know there are no limits to what you can send in. We're ready to handle orders of any size, tailored to fit your budget. Plus, every return shipment comes with a complimentary prepaid FedEx shipping label, making it easy for you to send in more orders whenever you're ready. We're here to make preserving your memories as convenient as possible.
Customer service is on par; however, the copies of my VHS tapes are terrible. I sent them back with pictures of the same slides, comparing the quality of the VHS tape at same timing of the DVD and there is a significant distinction. There were some changes made to some of them, but not all. It's as though customer service has not even looked at the quality of the videos. There seems to be a serious miscommunication between customer service and the video technicians. They didn't even try to redo all of them. It's utterly ridiculous. It's merely a tracking issue, and for some reason, the quality of my home VHS player is better than that of your studio, and I don't even have to adjust the tracking at home. And I haven't even received my VHS or DVD's from the redo! I have spent so much money for your service and am completely disgusted, and I still need you to send my media back to me so I can start all over with another company with decent VHS players. Still waiting. This has been ongoing since June of last year! PLEASE look into this for me. Our memories are in your hands, figuratively and literally, and there are videos of past loved ones that we would love to revisit.
Hi Corina, Thank you for speaking with me and allowing us to try and resolve the issues with the videos. We originally processed the VHS tapes in June of last year. We completely understand how important your memories are and want to get the best quality video we can for you. After you contacted us regarding the quality issues, we did give you the information on how to send them back to us. so we could reprocess them at no charge. We received the tapes and DVDs back in January. Our team did extensive research, running these numerous times through different equipment. It was escalated to our department lead to make sure the videos we uploaded are the best we can get based on the original tapes. They were able to clean up a lot of the static you were seeing and we will be making the new DVDs for you. As we discussed, we have also issued a partial refund for the order and the monthly subscription. Your patience and understanding mean the world to us as we work to make things right for you.
So happy to receive my memories but would have rather had them on cd's and the quality was not so good. Lots of fuzzy lines going through the pictures
Hi Carol, Thank you for taking the time to comment! We can absolutely look into any quality concerns you have and compare any issues to our processing notes on each item. You can also save everything on DVDs! Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.
I'm very computer illiterate4 but most times I can br4ing up my videos. I said they could be put on dvd the way you have them as I can't change them up. As long as they are all on dvd I'm happy.
Hi Patty, Thank you for the great review! You can absolutely save your memories on DVDs! I left you a voicemail regarding your order and we would love to help you get the DVDs ordered! Please do not hesitate to reach out at 1(800)845-7986.
Sent in a large number of movies. VHS tapes, slides and negatives and received the digitized items in a timely manner. Thank you for saving and restoring so many wonderful memories. We will definitely use your service again to complete our collection.
Hi Darlene, Thank you for entrusting us with your precious memories! We so appreciate the kind words!
Was so please with my digital videos. Brought so many smiles. My grand kids live watching their parents as kids.
I was a little disappointed with the quality. I understand these are old VHS tapes but I thought they wouks clean them up a little and take out all the static or pixel issues. I'll try to edit myself.
Hi Peggy, Thank you for trusting us with such precious memories! The iMemories process can help with quality issues like tracking and jumpiness. We want to make sure you get the best capture of your memories possible and can certainly look into any concerns you have. Please do not hesitate to reach out at 1(800)845-7986.
I wasnt able to use additional services for sorting etc. I didn't have suffiecient time so all I did was download them
Hi Marlene, Thanks for your support! We definitely appreciate our customers and want to make sure you have the best experience possible. I have extended your online access out an additional two weeks, so you can arrange and save everything the way you'd like! If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.
It was. Auer wasy pack my itema in box and all shipping materials provided! Send it off and they kept me informed on the stea my order was in! The beat Ive ever dealt with!
Thank you for taking the time to comment Kelly! Your support means everything!
I've had VHS tapes stored in our closet for years. Had them sent to IMemories and converted to digital. Now my daughters can view them whenever they want to. Best money I ever spent.
Hi Helene, Thanks for your amazing feedback! We appreciate you trusting us with your special family memories!
Hi Tonya, Thank you for the wonderful review! We so appreciate the support!
The process was easy and quick. I received my digital footage and they were clear. This service is a great way to save your cherished memories.
Hi Mariela, Thank you for trusting us with such precious memories! We're grateful to have you with us!
Excellent, high quality service. Delivered exactly what you said you would. Your web site (where my iMemories are stored) is very easy to use and I feel comfortable storing my images there for now. Thank you.
Thanks for your amazing feedback Paul! Knowing we've met your expectations and perhaps even exceeded them is exactly what we strive for!
Hi Noel, This is what we hope to hear! Thanks for your amazing feedback!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tripp, Thank you for the amazing feedback and recommendation! We appreciate your trust and support!