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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,980
value
158
shipping
156
returns
82
quality
6,694
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

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Virginia
1 review
0 helpful votes
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Amazing Job
April 11, 2024

I'm satisfied with my digitally converted videos from VHS. Really amazing job everyone did! Our family was able to watch the kids(grown up now) when they were little. Best memories ever!

Date of experience: April 1, 2024
Stacey S. — iMemories Rep
over a year old

Thank you for trusting us with such precious memories Johnny! We appreciate your kind words!

Pennsylvania
1 review
0 helpful votes
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It could not be easier to order, ship, and receive back any pictures or recordings you want digitized.

Date of experience: April 1, 2024
Stacey S. — iMemories Rep
over a year old

This is what we hope to hear Dale! Thank you for taking the time to comment!

Alabama
1 review
0 helpful votes
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Reliving The Past
April 11, 2024

Thanks for converting my past old memories to current day media... I love it!

Date of experience: April 1, 2024
Stacey S. — iMemories Rep
over a year old

Hi Steven, Thank you for the incredible review! Your support means everything!

Texas
2 reviews
0 helpful votes
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Awesome, great customer service!
April 11, 2024

I means the world to be able to finally see these old videos! Able to save them so we can always go back to watch!

Date of experience: April 1, 2024
Stacey S. — iMemories Rep
over a year old

Hi Lisa, Your comment means a lot to us! Thank you for entrusting us with these significant memories.

Ohio
1 review
0 helpful votes
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Quick and easy
April 11, 2024

Really enjoyed getting these memories back. Super simple and easy to do business with. Highly recommend!

Date of experience: April 1, 2024
Stacey S. — iMemories Rep
over a year old

Hi Miranda, Thanks for your amazing feedback and recommendation! We're grateful to have you with us!

Virginia
1 review
0 helpful votes
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Bringing the past to life
April 11, 2024

Our family has enjoyed being able to access videos from long ago and share some funny and meaningful memories. Glad we chose to digitize our past.

Date of experience: April 1, 2024
Stacey S. — iMemories Rep
over a year old

Hi Sherry, Thank you for trusting us with your special memories! Your sharing means a lot to us! A heartfelt thanks to you!

New Jersey
2 reviews
3 helpful votes
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Work Completed
April 11, 2024

Although they were unable to convert two of my VHS tapes due to mold, they were able to convert several others.

Date of experience: April 1, 2024
Stacey S. — iMemories Rep
over a year old

Hi Randy, Thank you! We so appreciate the support!

California
1 review
0 helpful votes
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Quick service, medium quality
April 11, 2024

Maybe the tapes were old or some thing. But the quality just didn't seem nearly as good as when I used to connect to my TV to view videos. I don't know how the quality would. It went down being that it is digital. But at least I got it converted.

Date of experience: April 1, 2024
Stacey S. — iMemories Rep
over a year old

Hi Brian, Thank you for taking the time to comment! We definitely want to ensure our customers get the best quality possible of their memories! We can absolutely look into any quality concerns you have. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.

New York
1 review
0 helpful votes
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Memories
April 11, 2024

Easy, fast, very happy with the results. The 50% off was a huge factor to finally motivating to getting everything converted.

Date of experience: April 1, 2024
Stacey S. — iMemories Rep
over a year old

Hi Luisa, This is wonderful to hear! Thanks for your amazing feedback!

Kansas
2 reviews
0 helpful votes
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Love this company
April 11, 2024

We have had home movies (old 8mm and VHS) stored online with imemories for many years and I just sent two more large boxes for pictures and videos to be digitized and stored. Yes, it was a little expensive for the digitizing but the monthly access fee is very reasonable and the ability to know our memories are safe and easily accessible is priceless!

Date of experience: April 1, 2024
Stacey S. — iMemories Rep
over a year old

Hi Denise, We're truly grateful for your kind words and the opportunity to be part of preserving such special memories! We so appreciate the kind words! Thanks for your support!

Louisiana
1 review
0 helpful votes
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So glad I finally did this!
April 11, 2024

The entire process was so easy. I love being able to watch our family videos from my iPhone. I am so glad I did this.

Date of experience: April 1, 2024
Stacey S. — iMemories Rep
over a year old

Hi Jill, We so appreciate your comment! We're glad to hear you're enjoying streaming your memories!

Pennsylvania
1 review
0 helpful votes
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Service review
April 11, 2024

I was very pleased with how they broke up the VHS tape into smaller clips based on the content on the tape. I would definitely use the service again.

Date of experience: April 1, 2024
Stacey S. — iMemories Rep
over a year old

Hi Debra, Thanks for your fantastic review! We're so glad to hear we were able to assist you with the USB drive!

Rhode Island
1 review
0 helpful votes
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Conversion of VHS tapes
April 11, 2024

Turn around time was great! Sent 12 tapes and had them uploaded within four weeks. Sending out more soon!

Date of experience: April 1, 2024
Stacey S. — iMemories Rep
over a year old

Hi Elizabeth, Thanks for the comment! Your support means everything!

Connecticut
1 review
0 helpful votes
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Amazing company!
April 11, 2024

They made this process I've been contemplating for years so easy and seamless!

Date of experience: April 1, 2024
Stacey S. — iMemories Rep
over a year old

Hi Rachel, This is what we hope to hear! Thanks for your wonderful review!

Florida
1 review
0 helpful votes
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Great job
April 11, 2024

I am so glad I used imemories. Wonderful way to remember and see "memories"

Date of experience: April 1, 2024
Stacey S. — iMemories Rep
over a year old

HI Susie, Thank you for trusting us with your special family memories! We so appreciate the kind words!

Texas
1 review
0 helpful votes
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WONDERFUL
April 11, 2024

I've used your service many times and you always do a fabulous job. I'm very pleased!

Date of experience: April 1, 2024
Stacey S. — iMemories Rep
over a year old

Your support means everything Lucinda! We're grateful to have you with us!

Virginia
1 review
0 helpful votes
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Fantastic Service
April 11, 2024

IMemories process is very easy and the end product was fantastic...Thank you iMemories!

Date of experience: April 1, 2024
Stacey S. — iMemories Rep
over a year old

Hi Chris, Thanks for your amazing feedback! We appreciate your 5 Star review!

North Carolina
1 review
0 helpful votes
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It is really nice to have someone else do the labor of scanning all my pictures but some of them had glares in the scan, I guess glossy photos? Others were okay quality and some were great! Kind of a mixed bag... there is no restoration of photos. I guess I was expecting a little better quality for the price.

Date of experience: April 1, 2024
Stacey S. — iMemories Rep
over a year old

Hi Jennifer, Thank you for taking the time to comment. All photos, slides and negatives are cleaned, scanned through dust filters and put through a color correction process to help them look their best. The original quality and condition of the image can affect the outcome. We want to ensure you have the best experience possible with iMemories! We can certainly look into any issues you see with your photos. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.

Alabama
1 review
0 helpful votes
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Good job
April 11, 2024

I am pleased with the service. Delivered as advertised.

Date of experience: April 1, 2024
Stacey S. — iMemories Rep
over a year old

Hi Allen, This is what we hope to hear! Thanks for your amazing feedback!

New York
1 review
0 helpful votes
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Happy I made the choice!
April 11, 2024

I had seen so many reviews on this company, so I decided to go ahead and give it a try. I was very happy to see all my videos online. My kids and I had a great night of family time watching them all. There were some videos that came back with no sound, so I am not sure what happened there, but so happy with the overall experience!

Date of experience: April 1, 2024
Stacey S. — iMemories Rep
over a year old

Hi Michelle, We so appreciate your comment! Thank you for trusting us with your precious family memories. We definitely appreciate our customers and want to ensure they have the best experience possible. We can absolutely look into any quality concerns you have. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.