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iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
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I'm satisfied with my digitally converted videos from VHS. Really amazing job everyone did! Our family was able to watch the kids(grown up now) when they were little. Best memories ever!
It could not be easier to order, ship, and receive back any pictures or recordings you want digitized.
This is what we hope to hear Dale! Thank you for taking the time to comment!
Thanks for converting my past old memories to current day media... I love it!
Hi Steven, Thank you for the incredible review! Your support means everything!
I means the world to be able to finally see these old videos! Able to save them so we can always go back to watch!
Hi Lisa, Your comment means a lot to us! Thank you for entrusting us with these significant memories.
Really enjoyed getting these memories back. Super simple and easy to do business with. Highly recommend!
Hi Miranda, Thanks for your amazing feedback and recommendation! We're grateful to have you with us!
Our family has enjoyed being able to access videos from long ago and share some funny and meaningful memories. Glad we chose to digitize our past.
Hi Sherry, Thank you for trusting us with your special memories! Your sharing means a lot to us! A heartfelt thanks to you!
Although they were unable to convert two of my VHS tapes due to mold, they were able to convert several others.
Hi Randy, Thank you! We so appreciate the support!
Maybe the tapes were old or some thing. But the quality just didn't seem nearly as good as when I used to connect to my TV to view videos. I don't know how the quality would. It went down being that it is digital. But at least I got it converted.
Hi Brian, Thank you for taking the time to comment! We definitely want to ensure our customers get the best quality possible of their memories! We can absolutely look into any quality concerns you have. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.
Easy, fast, very happy with the results. The 50% off was a huge factor to finally motivating to getting everything converted.
Hi Luisa, This is wonderful to hear! Thanks for your amazing feedback!
We have had home movies (old 8mm and VHS) stored online with imemories for many years and I just sent two more large boxes for pictures and videos to be digitized and stored. Yes, it was a little expensive for the digitizing but the monthly access fee is very reasonable and the ability to know our memories are safe and easily accessible is priceless!
Hi Denise, We're truly grateful for your kind words and the opportunity to be part of preserving such special memories! We so appreciate the kind words! Thanks for your support!
The entire process was so easy. I love being able to watch our family videos from my iPhone. I am so glad I did this.
Hi Jill, We so appreciate your comment! We're glad to hear you're enjoying streaming your memories!
I was very pleased with how they broke up the VHS tape into smaller clips based on the content on the tape. I would definitely use the service again.
Hi Debra, Thanks for your fantastic review! We're so glad to hear we were able to assist you with the USB drive!
Turn around time was great! Sent 12 tapes and had them uploaded within four weeks. Sending out more soon!
Hi Elizabeth, Thanks for the comment! Your support means everything!
They made this process I've been contemplating for years so easy and seamless!
Hi Rachel, This is what we hope to hear! Thanks for your wonderful review!
HI Susie, Thank you for trusting us with your special family memories! We so appreciate the kind words!
I've used your service many times and you always do a fabulous job. I'm very pleased!
Your support means everything Lucinda! We're grateful to have you with us!
IMemories process is very easy and the end product was fantastic...Thank you iMemories!
Hi Chris, Thanks for your amazing feedback! We appreciate your 5 Star review!
It is really nice to have someone else do the labor of scanning all my pictures but some of them had glares in the scan, I guess glossy photos? Others were okay quality and some were great! Kind of a mixed bag... there is no restoration of photos. I guess I was expecting a little better quality for the price.
Hi Jennifer, Thank you for taking the time to comment. All photos, slides and negatives are cleaned, scanned through dust filters and put through a color correction process to help them look their best. The original quality and condition of the image can affect the outcome. We want to ensure you have the best experience possible with iMemories! We can certainly look into any issues you see with your photos. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.
Hi Allen, This is what we hope to hear! Thanks for your amazing feedback!
I had seen so many reviews on this company, so I decided to go ahead and give it a try. I was very happy to see all my videos online. My kids and I had a great night of family time watching them all. There were some videos that came back with no sound, so I am not sure what happened there, but so happy with the overall experience!
Hi Michelle, We so appreciate your comment! Thank you for trusting us with your precious family memories. We definitely appreciate our customers and want to ensure they have the best experience possible. We can absolutely look into any quality concerns you have. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.
Answer: Hi Chi, We are unable to process tapes containing mold, we do not offer mold removal services. Please reach out with any questions at 1(800)845-7986 M-F 7AM-5PM AZ time (currently MST).
Answer: Hi Clara, All negatives, slides and prints are scanned to JPEG (. Jpg) files and have an output of a 6 X 4 image at 500-600dpi resolution.
Answer: Hi Elaine, We do not transfer audio to digital. We only transfer video files to digital files. Please let us know if you have any other questions.
Answer: They won't but Immure Records will. Just google them. They are awesome.
Answer: Hi Beatriz, Yes we will use the label on your original media for the title that appears on your media! Please let us know if we can be of any assistance at 1(800)845-7986 M-F 8AM-5PM AZ time (currently MST).
Answer: Hi Joe, We can use your titles and dates for the titles that appear online or on DVD/USB/Download. The tapes do appear online in the order they complete processing, but we do have an easy frag and drop organizing ability to move them if needed! Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Janelle, We can process these slides to USB drives! Checkout our website for the most up to date pricing and current promotions, or give us a call for assistance at 1(800)845-7986.
Answer: Hi Mark, We do not have any specific bulk pricing, at times for larger orders we may have the ability to offer a higher discount, please reach out for more detailed pricing information at 1(800)845-7986.


Thank you for trusting us with such precious memories Johnny! We appreciate your kind words!