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iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories Reviews Summary
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
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Too many emails about subscription streaming service. No clear way to delete credit card info.
We had but one video of our son from 37 years ago. I've been so afraid of damaging it that I've kept it in a safe all these years. I finally got the nerve to mail it to iMemories. Thank you for taking such good care of our memory as he passed away when he was 5 years old. We will treasure it forever.
Hi Andrea, Please accept our sincerest condolences for your loss. Thank you for allowing us to be part of your journey in preserving his memories.
I am very happy with the results, but I am disappointed in the downloading experience. I have been traveling a lot so did not have a chance to download quickly and then when I did I had to pay $7.99 to access my files (per month). I did not feel that the communication was good in letting me know I only had 30 days to download my files that I had paid for!
It was wonderful to relive our memories of so important dates for us!
Hi Felix, We truly appreciate that you trusted us with such special memories! Thanks for your wonderful feedback!
Thought the memories were lost forever! IMEMORIES restored them for future generations! I'm forever grateful!
Hi Carla, Your trust in us with these cherished memories means the world! We're grateful to have you with us!
Easy to ship, great conversion time, wonderful memories, priceless
Hi Matthew, This is exactly what we hope to hear! Thank you for the fantastic review!
We found an old 8mm video of my parents wedding, and did not have a projector to view. The video was not recorded very well but the conversion was great.
Hi Jennifer, Thank you for trusting us with such a precious memory! Thanks for your amazing feedback!
I'm glad that I took the time and spent the money to preserve my 20+ year old tapes and convert them to digital. While many of the tapes came out very dark, it is still better than losing them altogether. We are enjoying the memories.
Hi Beckie, Thanks for the wonderful review The iMemories process can help with quality issues like tracking and jumpiness, but we cannot add light where it was not originally. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.
I was satisfied with my imemories experience.and would recommend them to anyone.
We appreciate your comment and recommendation Lynn! Your support keeps us inspired!
The IMemory team were right on track with their estimated time of delivering our memories. I am already gathering materials to use this wonderful company again.
Hi Melissa, Thanks for the terrific review! This is what we love to hear!
I sent in an old film that had two soundtracks on super eight. I sent it before Christmas and it just got finalized during Easter weekend.
In one of my emails to Customer Service I said, if you're not able to do this correctly, I would prefer a refund. Instead, they admitted that the film was fairly degraded, and the quality was not very good, but they did not give a refund.
All in all, not a good experience, and I will not use them again.
HI Brian, Thanks for taking the time to leave a review. We definitely appreciate our customers and want to ensure you have the best experience possible with iMemories. We had spoken previously regarding your film reel and the dual audio tracks. I have left you a voicemail and sent an email as well. While the visual quality of the film is good we were unable to get a good capture of the second audio track due to the condition of the audio strip. I've processed a full refund for you, as our mission is to deliver an experience that doesn't just meet your expectations but goes beyond them.
Thanks!
Everything went very smoothly.
All tapes were provided online and easy to view and the tapes were returned.
Hi Nate, We're truly grateful for your kind words! Thank you for the incredible 5 Star review!
Great to have all my memories in one spot. I love that I can access them from every where
Hi Gary, Your words inspire us! Thanks for your amazing feedback!
I am not good with online services but when I called for assistance, the person who responded was knowledgeable and very helpful.
This is what we hope to hear Linda! We so appreciate the support!
The only footage of my Grandmother was converted to digital format. Needless to say, I made a lot of family members cry. Job well done!
Hi Marquettia, We're deeply touched knowing we could be part of your journey in preserving their memories! A heartfelt thanks to you!
It's very easy to share my memories now.
I only wish the cost was a little lower.
Not sure I would spend that much money again.
Hi Gini, We appreciate your comment! We are running a 50% off promotion that I noticed you did not take advantage of. I have issued a refund back to your credit card for the discount and left you a voicemail. Thank you for trusting us with your family memories!
My order was delivered quick & I am so happy with the finished products
HI Brenda, Thank you for the incredible review! We appreciate the kind words!
Fast prompt courteous service. Third time used. I have many more to send.
Hi Charon, We truly appreciate your continued trust in us with your family memories! Your support means everything! Thanks for your wonderful review!
The service was simple and easy to use. When I pointed out that I was charged for 18 videos but received only 17 because one had been blank, customer service volunteered to reimburse me for the blank.
The only real problem I experienced was that one download video representing one VHS tape stopped playing after three seconds.
Hi David, Thank you for the amazing review! We'd be happy or assist you with the download! Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.
Sent ~12 video tapes and everything was converted and sent back to me within 2 months. Highly recommend!
Hi Laura, Thank you for taking the time to comment! We're grateful to have you with us!
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi John, Thank you for taking the time to leave a great review! We'd be happy to update your marketing information! Please do not hesitate to reach out to us at 1(800)845-7986.