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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,980
value
158
shipping
156
returns
82
quality
6,694
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

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Georgia
1 review
0 helpful votes
Follow Bradley E.
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We sent in a box of old family videos on miniDV tape. A couple of weeks later, we received an email link with a login to access the videos online. You can watch them online at the iMemories website, via the iMemories app, or you can download them to your device. We then received the original tapes back in the mail. The experience overall was positive.

Date of experience: April 1, 2024
Stacey S. — iMemories Rep
over a year old

Hi Bradley, Thank you for the amazing detailed review! We appreciate you trusting us with your family memories!

Rhode Island
1 review
0 helpful votes
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Great way to digitize memories
April 11, 2024

I am mostly satisfied! Didn't realize you had to purchase a subscription plan after spending so much money on getting them digitized.

Date of experience: April 1, 2024
Stacey S. — iMemories Rep
over a year old

Hi Gerty, We appreciate your comment! The iMemories cloud storage subscription is completely optional! It is one of the four ways we give our customers to save their memories once the digital conversion is complete. We would be more than happy to discuss the other options with you. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.

Illinois
1 review
0 helpful votes
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My father past a month after my wedding. When I came home from Mt honeymoon my father was in the hospital in a coma. He never woke up. My wedding day was the last time I saw or spoke with my father. My wedding was on a VHS tape, iMemories gave us the opportunity to hear and see my Dad and my son got to see and hear his grandfather whom he's named after. The best gift and this is something I can have for a lifetime. Thank you

Date of experience: April 1, 2024
Stacey S. — iMemories Rep
over a year old

Hi Pamela, Please accept our sincerest condolences for your loss. Thank you for allowing us to be part of your journey in preserving your Father's memories.

Wisconsin
1 review
0 helpful votes
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I was very happy with imemories.
April 11, 2024

I was very happy with imemories, professional, knowledgeable, and very fairly priced. I sent them some old videos, they cleaned them up and made them viewable. Would recommend them to anyone.

Date of experience: April 1, 2024
Stacey S. — iMemories Rep
over a year old

Hi Jack, Thank you for the incredible feedback and recommendation! Knowing our team made a positive impact on your experience with us is truly rewarding!

Missouri
1 review
0 helpful votes
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Easy Process & Good Product Result
April 11, 2024

Very easy and well-communicated process. I was very happy with the result! Turn-around time for both the quote and the digitizing was reasonable and I loved getting to see videos I hadn't even viewed before due to the old format!

Date of experience: April 1, 2024
Stacey S. — iMemories Rep
over a year old

Hi Janet, We so appreciate the kind words! Thank you for the amazing 5 Star review!

New Jersey
1 review
0 helpful votes
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Wonderful Service but Expensive
April 11, 2024

The film was transferred quickly but for what I received, it was very expensive.

Date of experience: April 1, 2024
Stacey S. — iMemories Rep
over a year old

Hi Susan, Thank you for sharing this feedback. We do charge a flat rate for the digital conversion based on each 50' of film. Each 50' of film does add up to 3-4 minutes of video as that was the technology at the time. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.

New York
1 review
0 helpful votes
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Super Easy!
April 11, 2024

I'm able to stream on my phone and tv! Lot's of fun viewing with all my kids!

Date of experience: April 1, 2024
Stacey S. — iMemories Rep
over a year old

Hi Helen, Thanks for the fabulous review! We're so happy to hear your enjoying streaming your memories!

Missouri
1 review
0 helpful votes
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Hoodwinked.
April 11, 2024

Shopping and shopping were easy. Felt like I got hoodwinked though. It seemed hidden to me that you only had one month free trail with the product. Very dissatisfied that I cannot continue to view it on my smart tv. I used this company for that purpose at the anticipated rate I paid. Not that I would need to pay another monthly fee to view in the future. My siblings can no longer see the videos either because we live states apart. Only downloaded/saved on my computer. (which I downloaded two hours before the trial was up when I happened to read my spam emails.)

Poor explanation of what you would get with an end product. I spent a lot of money and am disappointed. Will not use this service again and would work with someone locally who gives me a free usb/dvds and sends digital copies for the same. Not worth the option for the NOT FREE use of app due to "storage" payment.

Date of experience: April 1, 2024
Stacey S. — iMemories Rep
over a year old

Hi Veronica, Thank you for your feedback and for speaking with me today. The 30 days of free online access is an exclusive service that iMemories offers our customers with every order. This allows you to view, edit, share, download and decide how you want to save your memories long term. We definitely appreciate our customers and want to make sure you have the best experience possible. I have extended your online access out, so you can share with your family and view on your TV for a bit longer. Our goal is always to ensure your satisfaction and trust in our service. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.

Minnesota
1 review
1 helpful vote
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Memories have a life
April 11, 2024

It was great to see the old videos return to life. I did not know that after 30 days you have to pay to see them again. I thought paying to have them digitized would make them yours.

Date of experience: April 1, 2024
Stacey S. — iMemories Rep
over a year old

Hi Steve, Thank you for taking the time to comment! The iMemories cloud storage subscription is optionsl. It is one of the four ways customers have to save their memories once the digital conversion is complete. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.

Oklahoma
1 review
0 helpful votes
Follow Pethi T.
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I phoned imemories and told them what I needed digitized. They sent me a box. I filled it and sent it back. The results were posted and I easily downloaded my digital images. Super easy. The hardest part was determining which of my old images I needed digitized.

Date of experience: April 1, 2024
Stacey S. — iMemories Rep
over a year old

Hi Perti, Thank you for the fantastic review! We appreciate you using iMemories!

Texas
1 review
0 helpful votes
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A good way to preserve memories
April 11, 2024

I had several tapes and an old movie to convert and no player to watch. This was a way to convert and view memories from the past.

Date of experience: April 1, 2024
Stacey S. — iMemories Rep
over a year old

This is what we hope to hear Lori! Thanks for the comment!

Ohio
2 reviews
0 helpful votes
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Fabulous experience!
April 11, 2024

I recently retired and sat down to make sense of our over 30 years of videos from our 3 children's childhood and our wedding. I had attempted to convert the c- vhs and dvd to CD 's without much success. A friend told me about IMemories. I packaged up our 46 tapes and shipped them off in the box that was provided. Within 2 weeks I had an estimate which was very reasonable. I gave the go ahead to have the tapes digitized. The process was completed in 3 weeks. With our free month we downloaded the app on our TV and phone. We all have been enjoying the memories ever since. We share our funniest videos with each other and other family members that appear in the clips. It has been great. It is better than I ever expected. We will surely renew every year so we have the memories forever. It was a fabulous experience. I had a couple questions early on in the process and called the IMemories office and they were extremely patient and answered all my questions. Very pleasant and so easy to work with during this process. Would highly recommend to anyone with a box of old tapes sitting around.
Thank you.

Date of experience: April 1, 2024
Stacey S. — iMemories Rep
over a year old

Hi Laura, Thank you so much for the incredible review! You sharing your experience means the world to us! Knowing we've met your expectations and perhaps even exceeded them is exactly what we strive for! We're grateful to have you with us!

Georgia
1 review
0 helpful votes
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VIDEOS, 8MM FILM, & SLIDES
April 11, 2024

I had videos and 8mm films converted with iMemories about a year or so ago and recently had several hundred slides converted to digital. We have enjoyed the digital videos very much and it appears that we'll enjoy the new digital slides just as well. IMemories has been very professional and also very trustworthy with some of my most prized possessions. Highly Recommend!

Date of experience: April 1, 2024
Stacey S. — iMemories Rep
over a year old

Hi Roger, We're truly grateful for your trust in us with such precious memories! Thank you for the amazing review and recommendation! We appreciate it!

Arizona
1 review
0 helpful votes
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Happy with the results
April 11, 2024

Brought back memories of the trip was very pleased

Date of experience: April 1, 2024
Stacey S. — iMemories Rep
over a year old

Hi Brenda, Thank you for taking the time to comment! This is great to hear!

Pennsylvania
1 review
0 helpful votes
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It was a little confusing to figure out how to make sure I save my digital copies and not lose them. I was a little confused about the subscription service. But I think right now I have everything I need! I love to watch my baby girl growing up

Date of experience: April 1, 2024
Stacey S. — iMemories Rep
over a year old

Thank you for placing your trust in us to handle their cherished memories Anne! We appreciate the great review!

Virginia
1 review
0 helpful votes
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One and Done
April 11, 2024

Such a great service and so easy. I sorted my pictures a little (into decades) and boxed all 500 pictures in the iMemories box. Off they went.

When I received notice that they were digitized I went onto their website and downloaded all of them. I know I could have left them on the website but I just wanted them all on my computer. So easy.

Date of experience: April 1, 2024
Stacey S. — iMemories Rep
over a year old

Hi Marion, We appreciate your comment! Your words inspire us!

Utah
1 review
0 helpful votes
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I felt that my tapes were safe to mail and that every precaution had been taken to make sure I received them back. Each tapes were separated into the different subjects so it was easy to go through them and give them a title. I loved that I could share them with anyone. My kids liked having a new video link show up in their email so they could watch themselves from the past.

Date of experience: April 1, 2024
Stacey S. — iMemories Rep
over a year old

Hi Susan, Thank you for the amazing detailed review! We're thrilled to hear you're family is enjoying the videos!

Georgia
1 review
0 helpful votes
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It was professional and timely
April 11, 2024

It was professional and timely. No issues and they send multiple emails to make sure you get it completed

Date of experience: April 1, 2024
Stacey S. — iMemories Rep
over a year old

Hi Christopher, Thank you for the excellent review! We're grateful to have you with us!

Virginia
1 review
0 helpful votes
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50+ year old slides
April 11, 2024

I contacted IMEMORIES by phone. My questions were answered and the process began. The price and timetable were clear and adhered to. After delivery, my additional questions were answered. Having a month-to-month storage option gives me time to organize my digital pictures.

Date of experience: April 1, 2024
Stacey S. — iMemories Rep
over a year old

Hi William, We appreciate your comment! Thanks for your amazing feedback!

Florida
1 review
0 helpful votes
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IMemories has saved my memories
April 11, 2024

I finally spent a day going through all my old vcr tapes, and sent them off to iMemories. It was wonderful when I got the digitized films -- seeing my children when they were so young, and my now grown grandchildren when they were born. I've spent hours watching and remembering such happy times. Thank you, iMemories.

Date of experience: April 1, 2024
Stacey S. — iMemories Rep
over a year old

Hi Christine, What special memories! Thank you for trusting iMemories with them! Your support means everything!